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Technical Service Specialist

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Medtronic

2mo ago

  • Job
    Full-time
    Mid Level
  • Engineering
    IT & Cybersecurity
  • Porto
  • Quick Apply

AI generated summary

  • You need a technical degree, 3 years' experience in field service, language proficiency (PT, EN, ES), MS Office skills, a driving license, and a proactive, customer-focused approach.
  • You will provide technical support, repair services, and advice to customers and sales staff, while facilitating communication on product issues and delivering technical presentations.

Requirements

  • Secondary or Higher Education degree in Electromechanics, Electronics, Mechanics, or other relevant technical education
  • Minimum of 3 years of relevant experience (maintenance of electronic and electromechanical equipment in a field service role)
  • Proficient in Portuguese, a good level of English and Spanish at a comprehension and communication level. Understand technical service manuals and be able to lead and participate in training courses in English
  • Proficient in Microsoft Office and other relevant computer applications
  • Driving license, willingness to travel throughout Portugal and sporadically internationally
  • Proficient in using maintenance tracking software to update work and service plans, generate preventive maintenance reports, and able to efficiently resolve assigned interventions with a proactive, decisive, and autonomous approach
  • Experienced in following regulated industry processes with excellent communication skills, a strong commitment to customer service and punctual appointments, and a solution-oriented mindset, while knowledge in robotics and x-ray applications in biomedicine is an added advantage

Responsibilities

  • Provide in-house repair service in a repairing/service center or on-site technical service and support without sales & service quota
  • Provide technical advice to customers, sales personnel, and healthcare professionals responding to product related questions, issues and problems
  • Provide sales personnel with technical data necessary for the demonstration of products
  • Act as a liaison between sales personnel and customers on technical issues
  • Make technical presentations at sales meetings and customer locations.

FAQs

What is the primary role of a Technical Service Specialist at Medtronic?

The primary role involves maintaining and repairing essential medical equipment, ensuring patient well-being, and providing technical support to customers and hospital staff.

What qualifications are required for this position?

A Secondary or Higher Education degree in Electromechanics, Electronics, Mechanics, or relevant technical education is required, along with a minimum of 3 years of relevant experience in maintaining electronic and electromechanical equipment.

Is proficiency in multiple languages necessary for this job?

Yes, proficiency in Portuguese is required, along with a good comprehension and communication level in English and Spanish.

Will the Technical Service Specialist need to travel?

Yes, willingness to travel throughout Portugal and sporadically internationally is required for this role.

What kind of experience is beneficial for a candidate applying for this position?

Experience in following regulated industry processes, excellent communication skills, a strong commitment to customer service, and knowledge in robotics and x-ray applications in biomedicine are beneficial.

Are there opportunities for professional development and training?

Yes, the role includes training hospital staff and may involve participation in training courses, indicating opportunities for professional development.

What benefits does Medtronic offer to employees in this role?

Medtronic offers a competitive salary, a flexible benefits package, and participation in the Medtronic Incentive Plan (MIP).

Is there a focus on customer service in this position?

Yes, a strong commitment to customer service and punctuality is emphasized in the responsibilities of the Technical Service Specialist.

What are the physical requirements for this job?

The job description does not specify particular physical requirements, but it states that the listed responsibilities are not exhaustive, indicating varied tasks may be expected.

How does Medtronic support its employees?

Medtronic recognizes employee contributions, provides a range of benefits and resources, and creates competitive compensation plans to support them at every life and career stage.

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Medtronic

Engineering the extraordinary

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Medtronic is a global medical technology company that designs, manufactures, and markets a wide range of medical devices and therapies. The company's products and solutions cover a broad spectrum of healthcare areas, including cardiac and vascular therapies, diabetes management, neurological and spinal treatments, surgical technologies, and more. Medtronic's ultimate mission is to improve the lives of patients around the world by advancing medical innovation, providing life-saving and life-enhancing solutions, and transforming the way healthcare is delivered. Their purpose is to alleviate pain, restore health, and extend the lives of patients through cutting-edge medical technologies, personalised therapies, and continuous research and development. With a commitment to delivering quality and affordable healthcare solutions, Medtronic seeks to make a positive impact on patients, healthcare professionals, and healthcare systems worldwide.