Technical Services Manager

Thermo Fisher Scientific

Jan 11

Applications are closed

Job
Full-time
Senior Level
Milan
Remote

Requirements

Bachelor's degree in a relevant field (e.g., biomedical engineering, clinical laboratory science)
Proven experience in field service or field applications management – ideally within the IVD industry
Strong technical knowledge of in vitro diagnostics equipment
Experience in project management, including planning, scheduling, and resource prioritization is desirable
Proven track record of leading field-based service teams
Excellent communication and interpersonal skills
Strong technical proficiency, problem-solving and decision-making abilities
Fluency in Italian and English – written and verbal
Ideally based in Lombardi with ability to travel to customer sites (up to 30%)

Responsibilities

Lead an impactful team of field service engineers and applications specialists. Recruit, train, and develop our talent.
Ensure timely and effective delivery of technical support, maintenance, upgrade and repair services for our installed base.
Coordinate the installation planning for our in vitro diagnostics systems in customer labs.
Build and maintain positive relationships with customers - understanding their needs and addressing these promptly and expertly.
Support the team, leading efforts to diagnose and troubleshoot technical issues, providing solutions that meet customer requirements.
Provide support for public tenders and other revenue-generating activities, providing technical expertise.
Reporting: Prepare and reports on field service activities, proactively monitor and act on key performance metrics.
Manage local inventory levels of spare parts and consumables.
Collaborate closely with key partners across the business, including Global Services, Sales and Marketing, Quality Assurance, and Logistics.
Implement and maintain quality procedures to ensure compliance with regulatory standards and company policies.

FAQs

What is the work schedule for the Technical Services Manager position?

The work schedule is standard, Monday to Friday.

What is the primary location for this position?

The position is ideally based in Lombardi, Italy.

What qualifications are required for this role?

A Bachelor's degree in a relevant field such as biomedical engineering or clinical laboratory science is required.

What kind of experience is preferred for candidates applying for this job?

Proven experience in field service or field applications management, ideally within the in vitro diagnostics (IVD) industry, is preferred.

What specific skills are important for the Technical Services Manager position?

Important skills include excellent communication and interpersonal abilities, strong technical proficiency, problem-solving, and decision-making capabilities.

Is travel required for this job?

Yes, there is a need to travel to customer sites, up to 30%.

Are there any language requirements for this position?

Yes, fluency in both Italian and English, written and verbal, is required.

What are the physical requirements for this position?

The role ideally requires the candidate to be based in Lombardi with the ability to travel to customer sites.

Does the company provide any employee benefits?

Yes, the company offers competitive remuneration, an annual incentive plan bonus, healthcare, and a range of employee benefits.

What is the company culture like at Thermo Fisher Scientific?

The company culture stands for integrity, intensity, involvement, and innovation, providing an exciting and forward-thinking work environment.

Thermo Fisher Scientific

The World Leader In Serving Science

Science & Healthcare

Industry

10,001+

Employees

Mission & Purpose

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.