Technical Support Analyst - Hybrid Position

Assurant

Dec 1, 2023

Applications are closed

Job
Full-time
Entry Level
People, HR & Administration
Atlanta

Requirements

6 months experience with customer service, troubleshooting, analytical, and problem-solving.
Strong experience and working knowledge in one or more of the following technical specialty areas:
PC Support: MS Windows, MS Office, Apple OS X, home networking/Wi-Fi, printer installation / setup / config.
Mobile Support: iPhone/iPad/iOS, Android phones and tablets, Kindle / e-readers, Fire Tablets.
Smart Home: devices such as assistants, smart lights, smart TV’s, thermostats, door locks, wearable technologies and other home-automation systems.
High school diploma or GED (post-secondary education preferred).
Must be able to type 30-40 WPM.
Must be fluent (written and verbal) in English and Spanish
Bachelor’s degree preferred, Associates degree a plus.
1 year of experience in technical support role.
Technical certifications from organizations such as CompTIA A+, Network+, Microsoft, Apple, or other related bodies in the technical industry.
Experience working within a support organization providing phone/chat/email based support to customers.
Strong working knowledge of support services tools and applications such as CRM, knowledge base, remote diagnostic and monitoring tools, collaboration tools, etc.
Excellent verbal and written communication and interpersonal skills.
Experience in writing technical documentation for inclusion in a Knowledge Base.
Experience with providing training and coaching, either to customers or to internal colleagues.
Able to collaborate, interact, cooperate and motivate across job functions and teams.
What are the working conditions and physical requirements of this job?
General office demands

Responsibilities

Provide high-quality technical support to effectively diagnose and resolve support incidents reported by external customers.
Troubleshoot, diagnose, and resolve complex issues across a wide array of internet connected devices such as personal computers, mobile phones, tablets, wireless devices, Bluetooth speakers, thermostats, fitness trackers, televisions, home automation devices, etc.
Provide excellent customer service and ownership of technical support issues.
Work well in a high energy, dynamic, and collaborative environment.
Provide appropriate responses and expectations in a timely and efficient manner.
Work as the customer's advocate, demonstrating expertise in support processes and functions, including escalations, complex issue resolution, and customer retention.
Technical Support Analysts may be required to perform other job related duties as directed by a member of management to meet business needs and objectives.

Assurant

Helping people thrive in a connected world.

Finance

Industry

10,001+

Employees

Mission & Purpose

Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. Thank you for visiting Assurant’s LinkedIn community. Before posting, please review our guidelines at https://www.assurant.com/social-community-guidelines.