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Technical Support Engineer

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Rolls-Royce

15d ago

  • Job
    Full-time
    Senior Level
  • Engineering
  • Quick Apply

AI generated summary

  • You need 5+ years in Mechanical/Electrical Engineering, GCSE English/Maths, strong data analysis skills, and MS Office proficiency. Must travel and communicate effectively.
  • You will provide technical support, maintain project files, resolve issues, liaise with customers, develop solutions, support training, and ensure compliance with HSQE and company processes.

Requirements

  • Min 5 years experience.
  • Appropriate qualifications in Mechanical or Electrical Engineering or similar relevant qualification or demonstrable industry experience.
  • Willing to work towards Professional registration with the Engineering Council.
  • GCSE English and Maths or equivalent.
  • Computer literate with good keyboard skills.
  • Proficient in MS Office, particularly Word, Excel and email.
  • Full and Clean Driving Licence, UK Passport Holder.
  • Must be fluent in both written and spoken English.
  • Must be a competent writer of business letters and emails.
  • Must have strong background in high level data analysis and end to end processes.
  • The applicant must be qualified / conversant with or willing to work towards MTU power generation products and balance of plant associated with complete power generation systems.
  • The applicant must have both mechanical and electrical experience in order to effectively deliver the support required by the aftersales and service teams.
  • The successful applicant will be required to travel within the UK & ROI as required and may on occasion be additionally required to spend time overseas including product training in Germany.
  • The job requires a disciplined individual who is capable of delivering / communicating the high standards expected of a blue chip company.
  • Some travel is part of the role.
  • This position requires an enthusiastic person with good communication skills, able to work both independently and as part of a team when required.
  • The ability to manage own tasks and prioritise effectively.

Responsibilities

  • To promote a zero harm culture by working with and ensuring that all HSQE requirements are met with all work that is carried out by the team.
  • Ensure first class customer liaison including fulfilment of all reasonable Technical Support requests.
  • Responsible for providing technical support in the first instance for Sales Solutions, aftersales support and our end user’s and customer base on the Rolls Royce Solutions product range, including but not limited to, electrical, mechanical and controls. for the UK, Ireland and overseas territories (where applicable).
  • Maintain project technical files (Drawings, wiring diagrams, O&M’s etc) – electronic and/or hard copy.
  • Designing, building, testing and commissioning control circuits as required to compliment the Rolls Royce product portfolio.
  • Keep accurate records via the CEC platform of working tasks.
  • Lead the resolution of your technical issues to ensure they are completed in a timely manner.
  • Follow up your tasks when they have been passed to the CCC to ensure they are resolved in a timely manner.
  • Support and provide input to the development and review of Work Instructions, Processes and the Spare parts database within the PowerGen Business Unit.
  • Provide technical reports and/or presentations as required to the internal management team and to the wider external end user base as required.
  • Write Method Statements and support the writing of Risk Assessments for all areas of the PowerGen BU.
  • Maintain excellent liaison with all internal and parent company departments and participate generally in all cross departmental interactions.
  • Visit our Integrators and customers alike from time to time, building upon our long term relationships.
  • When required to do so, attend customer witness testing to ensure specification compliance and customer satisfaction.
  • Support and (at times) deliver training programs as required.
  • Lead development of new technical solutions to support the PowerGen team.
  • Continual improvement of technical competence to support the aftersales of all products.
  • Continual improvement of related Rolls Royce Solutions processes.
  • Ability to support the PowerGen Business Unit service team with technical support, this may require occasional site visits.

FAQs

What types of products will I be providing technical support for?

You will be providing technical support for Diesel and Gas power generation products, mtu KPP, and Battery Energy Storage Systems.

Is experience in both mechanical and electrical engineering required for this position?

Yes, the applicant must have mechanical and electrical experience to effectively deliver the required support.

Will I need to travel for this role?

Yes, some travel within the UK & ROI is required, and you may also need to spend time overseas for product training.

What qualifications are necessary for this position?

A minimum of 5 years of experience and appropriate qualifications in Mechanical or Electrical Engineering or a similar relevant qualification are necessary.

Will I need to maintain technical files as part of my responsibilities?

Yes, you will be responsible for maintaining project technical files, including drawings, wiring diagrams, and O&M manuals.

What kind of culture is emphasized in the workplace?

A zero harm culture is promoted, ensuring that all health, safety, quality, and environmental requirements are met.

Are there opportunities for professional development in this role?

Yes, there are opportunities for continual improvement of technical competence and the possibility to work towards Professional registration with the Engineering Council.

What computer skills are expected for this position?

The candidate should be computer literate, with proficiency in MS Office, particularly in Word and Excel, and will receive training for specific Rolls Royce Solutions programs.

Do I need to have a driving license and passport for this role?

Yes, a full and clean UK driving license and a valid UK passport are required.

Will I be expected to provide training to others?

Yes, you may be required to support and occasionally deliver training programs as needed.

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Rolls-Royce

Delivering power and propulsion solutions in the air, at sea and on land

Automotive
Industry
10,001+
Employees

Mission & Purpose

Rolls-Royce is a renowned automotive company that specialises in the design, manufacturing, and servicing of power systems and propulsion solutions. They provide a wide range of products, including aircraft engines, marine propulsion systems, and power generation equipment. Their ultimate mission is to be a leading provider of innovative power solutions that deliver exceptional performance, efficiency, and reliability. Rolls-Royce's purpose revolves around powering the future by creating and maintaining advanced technologies that meet the needs of their customers while minimising environmental impact. They strive to push the boundaries of engineering excellence, driving progress in aerospace, defense, and other industries, and contributing to sustainable development through their efficient and environmentally friendly power solutions.

Culture & Values

  • Trust

    We strive to outperform the expectation of key stakeholders. We have to earn trust every day and always remember it is easy to lose.

  • Integrity

    We live up to all of our ethical principles and we demonstrate this by being true to ourselves and showing honesty and good judgement in all we do.

  • Safety

    We put health and safety first. We care about the health and safety of our people and our products.

Benefits

  • Competitive salary

  • Personal Accident Insurance

  • Travel Insurance

  • Lifetime Individual Savings Account (LISA)

  • Retirement Savings