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Technical Support Engineer - University Graduate 2024

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Verkada

Feb 6

  • Job
    Full-time
    Entry Level
  • Software Engineering
  • San Mateo
  • Quick Apply

AI generated summary

  • The candidate must have a bachelor's or master's degree in a related technical discipline, coursework in computer networking and coding languages, strong communication and problem-solving skills, ability to work in a team, and industry certifications are a plus.
  • The Technical Support Engineer at Verkada is responsible for troubleshooting the entire platform, providing installation expertise to customers, communicating technical matters, collaborating with teams, creating knowledge base articles, staying updated on technologies, and building scalable tools/processes.

Requirements

  • Bachelor’s or Master's degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity from an accredited university
  • Coursework with a focus on computer networking, Linux, electronics, computer systems, Python or other coding languages is a plus
  • Ability to communicate complex technical matters both orally and in writing
  • Demonstrated problem-solving skills and attention to detail
  • Ability to work within a team environment
  • Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+

Responsibilities

  • Full-stack troubleshooting of the entire Verkada platform including, network, hardware, software, and electrical issues
  • Provide best practice design, installation, and configuration expertise to enterprise customers
  • Communicate technical matters to customers both orally and in writing
  • Own customer issues from creation to resolution
  • Collaborate with Engineering and Product teams to test new products and identify bugs
  • Write technical knowledge base articles and whitepapers
  • Staying up to date on the latest products and industry technologies
  • Build tools and processes that will scale

FAQs

What are the primary responsibilities of a Technical Support Engineer at Verkada?

The primary responsibilities include troubleshooting complex customer environments, educating customers on system installation and configuration, collaborating with Engineers to identify and resolve bugs, providing feedback to Product Management, and creating knowledge base articles.

Where is the Technical Support Engineering team located?

The Technical Support Engineering team is located in San Mateo.

What is the focus of the Technical Support Engineering team at Verkada?

The focus is on supporting the entire line of Verkada cloud-managed building security products and providing excellent technical support to enterprise customers.

What skills are essential for a Technical Support Engineer at Verkada?

Essential skills include problem-solving abilities, technical expertise, strong communication skills, and a passion for customer service.

How does a Technical Support Engineer contribute to product improvement at Verkada?

Technical Support Engineers provide crucial feedback to Product Management to help drive product improvement based on customer needs and experiences.

Verkada

Modern Enterprise Building Security

Technology
Industry
1001-5000
Employees
2016
Founded Year

Mission & Purpose

Verkada is a leader in cloud-managed enterprise building security, enabling over 17,000 organizations worldwide to protect their people and assets while prioritizing privacy. Designed with simplicity in mind, Verkada’s seven product lines - video security cameras, door-based access control, environmental sensors, alarms, visitor management, mailroom and intercom - provide unparalleled visibility through a single secure cloud-based software platform. The company was founded by computer scientists and security experts from Stanford University, and Hans Robertson, the former co-founder and COO of Cisco Meraki. Verkada is headquartered in San Mateo, CA with offices in Salt Lake City, Tampa, Phoenix, Austin, London, Sydney, Taiwan, New York, Philadelphia, Toronto, Mexico City, Seattle and Tokyo.