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Technical Support Engineer - University Graduate 2024 - San Mateo, CA

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Verkada

Apr 3

Applications are closed

  • Job
    Full-time
    Entry Level
  • Software Engineering
    IT & Cybersecurity
  • San Mateo

Requirements

  • Bachelor’s or Master's degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity from an accredited university
  • Coursework with a focus on computer networking, Linux, electronics, computer systems, Python or other coding languages is a plus
  • Ability to communicate complex technical matters both orally and in writing
  • Demonstrated problem-solving skills and attention to detail
  • Ability to work within a team environment
  • Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+

Responsibilities

  • Full-stack troubleshooting of the entire Verkada platform including, network, hardware, software, and electrical issues
  • Provide best practice design, installation, and configuration expertise to enterprise customers
  • Communicate technical matters to customers both orally and in writing
  • Own customer issues from creation to resolution
  • Collaborate with Engineering and Product teams to test new products and identify bugs
  • Write technical knowledge base articles and whitepapers
  • Staying up to date on the latest products and industry technologies
  • Build tools and processes that will scale

FAQs

What are the main responsibilities of a Technical Support Engineer at Verkada?

The main responsibilities include troubleshooting complex customer environments, educating customers on system installation and configuration, collaborating with Engineers to identify and resolve bugs, providing feedback to Product Management, and creating knowledge base articles.

Where is the Technical Support Engineering team located?

The Technical Support Engineering team is located in San Mateo, CA.

What qualifications are required for the position of Technical Support Engineer at Verkada?

This position is open to University Graduates of 2024, and candidates should have a strong technical background, excellent communication skills, and a passion for problem-solving.

What is the role of the Technical Support Engineering team at Verkada?

The Technical Support Engineering team serves as the bridge between customers, Engineering, and Product Management, solving technical issues, advising customers on the platform, and driving product improvement through feedback and collaboration.

Verkada

Modern Enterprise Building Security

Technology
Industry
1001-5000
Employees
2016
Founded Year

Mission & Purpose

Verkada is a leader in cloud-managed enterprise building security, enabling over 17,000 organizations worldwide to protect their people and assets while prioritizing privacy. Designed with simplicity in mind, Verkada’s seven product lines - video security cameras, door-based access control, environmental sensors, alarms, visitor management, mailroom and intercom - provide unparalleled visibility through a single secure cloud-based software platform. The company was founded by computer scientists and security experts from Stanford University, and Hans Robertson, the former co-founder and COO of Cisco Meraki. Verkada is headquartered in San Mateo, CA with offices in Salt Lake City, Tampa, Phoenix, Austin, London, Sydney, Taiwan, New York, Philadelphia, Toronto, Mexico City, Seattle and Tokyo.