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Job

Technical Support Engineer - University Graduate 2024 - San Mateo, CA

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Verkada

14d ago

💼 Graduate Job

San Mateo

AI generated summary

  • You need a technical degree, strong problem-solving skills, and the ability to communicate complex technical concepts. Certifications in networking or cybersecurity are a bonus. Join our team in San Mateo, CA!
  • You will troubleshoot Verkada's platform, provide design expertise to customers, communicate technical issues, collaborate with teams, write knowledge articles, stay updated on industry tech, and build scalable tools and processes.

Graduate Job

Software Engineering, IT & CybersecuritySan Mateo

Description

  • Verkada is looking for Technical Support Engineers to support our growing base of enterprise customers. As a member of our Technical Support Engineering team, located in San Mateo, supporting the entire line of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve technical issues and advise customers on our platform.
  • Responsibilities include troubleshooting complex customer environments, educating customers on system installation and configuration, collaborating with Engineers to identify and resolve bugs, providing crucial feedback to Product Management to drive product improvement, and creating knowledge base articles. Our team is the bridge between customers, Engineering, and Product Management. If you want to make an impact and advance your career in the cloud-managed IoT space, we'd love to hear from you!

Requirements

  • Bachelor’s or Master's degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity from an accredited university
  • Coursework with a focus on computer networking, Linux, electronics, computer systems, Python or other coding languages is a plus
  • Ability to communicate complex technical matters both orally and in writing
  • Demonstrated problem-solving skills and attention to detail
  • Ability to work within a team environment
  • Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+

Education requirements

Bachelors
Masters

Area of Responsibilities

Software Engineering
IT & Cybersecurity

Responsibilities

  • Full-stack troubleshooting of the entire Verkada platform including, network, hardware, software, and electrical issues
  • Provide best practice design, installation, and configuration expertise to enterprise customers
  • Communicate technical matters to customers both orally and in writing
  • Own customer issues from creation to resolution
  • Collaborate with Engineering and Product teams to test new products and identify bugs
  • Write technical knowledge base articles and whitepapers
  • Staying up to date on the latest products and industry technologies
  • Build tools and processes that will scale

Details

Work type

Full time

Work mode

office

Location

San Mateo

Benefits

  • Healthcare programs that can be tailored to meet the personal health and financial well-being needs – Premiums are 100% covered for the employee under most plans and 80% for family premiums
  • Nationwide medical, vision, and dental coverage
  • Health Saving Account (HSA) and Flexible Spending Account (FSA) with tax saving options
  • Expanded mental health support
  • Paid parental leave policy & fertility benefits
  • Time off to relax and recharge through our paid holidays, firm-wide extended holidays, flexible PTO, and personal sick time
  • Professional development stipend
  • Wellness/fitness benefits
  • Healthy lunches and dinners provided daily