FAQs
What is the position type for the Technical Support Representative II role?
The position type is full-time.
What type of candidates are we looking for?
We are looking for experienced candidates with a relevant combination of work and education.
What is the minimum education requirement for this position?
The minimum education requirement is a General Equivalency Diploma.
Is travel required for this position?
No, there is a 0% travel percentage associated with this position.
Are candidates without Service Desk experience eligible to apply?
Yes, candidates without Service Desk experience but with Technical Support Representative experience and good communication skills are welcome to apply.
What specific experience is preferred for this role?
Experience as a Risk and/or Fraud Analyst is considered a plus.
What tools or skills are nice to have for candidates applying?
Nice to have skills include experience with Base2000, Fraud Tools, Remote Desktop, Fraud Customer experience, ServiceNow, Active Directory, and Incident and Request management.
How many years of experience in IT Helpdesk or Technical Support is required?
At least more than 3 years of experience in IT Helpdesk or more than 5 years of experience in a Technical Support role is required.
Are non-Bachelor's Degree holders encouraged to apply?
Yes, non-Bachelor's Degree holders and college undergraduates with relevant experience are welcome to apply.
What kind of schedule will the candidates need to work?
Candidates must be willing to work on shifting schedules.
What are the primary responsibilities of this role?
Primary responsibilities include tracking and updating tickets, analyzing and resolving incidents, troubleshooting client/vendor issues, and maintaining passwords and data integrity.
Is there a specific communication skill requirement for this position?
Yes, excellent oral and written communication skills in English, including documentation writing, are required.
What kind of training or development opportunities does FIS provide?
FIS offers a variety of career development tools, resources, and opportunities.
What does FIS value in its workplace environment?
FIS champions inclusion and diversity, particularly supporting women in technology.
How does FIS handle recruitment?
FIS primarily works on a direct sourcing model, and does not accept resumes from recruitment agencies not on their preferred supplier list.
What is the work setup for this position?
The work setup is hybrid, requiring candidates to be onsite twice a week. The office locations are at Ecoplaza Building, Makati City, or IT Park, Cebu City.