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Technical Support Specialist (w/m/d)

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IKEA

Jan 21

Applications are closed

  • Job
    Full-time
    Mid & Senior Level
  • IT & Cybersecurity
    Business, Operations & Strategy
  • Braunschweig

Requirements

  • Du besitzt sehr gute Kenntnisse in der Implementierung und Wartung von IT Lösungen, sowie dem Aufbau von Systemen im Netzwerkbereich (WAN, LAN, WLAN, Router, Switche, Telefonie, VOIP) und der Informationssicherheit
  • Gute Kenntnisse in Retail Prozessen und in der IKEA IT Infrastruktur sind von Vorteil
  • Als IT-Botschafter übernimmst du gerne Verantwortung und hast Freude am Koordinieren von IT Projekten
  • Als Teamplayer und Kommunikationsprofi hilfst du bei IT-Problemen zuverlässig, kompetent, zeitnah und lösungsorientiert
  • Du verlierst nie den Überblick und behältst immer einen kühlen Kopf
  • Deine Englisch Kenntnisse sind sehr gut (in Wort und Schrift)

Responsibilities

  • Du stellst die stetige Funktionalität aller unterstützten digitalen Produkte und Plattformen sicher
  • Du bist für die Verwaltung des gesamten Lebenszyklus aller IT-Assets in deinem Bereich verantwortlich, einschließlich Hardware und Software
  • Du bietest professionellen IT-Support mit einem hohen Serviceniveau für verschiedene IKEA Einheiten (ggf. an verschiedenen Standorten), wie in den Service Level Agreements definiert
  • Du unterstützt die lokale IT Koordination und Umsetzung von nationalen sowie internationalen IT Projekten
  • Du stellst die Umsetzung relevanter IKEA Standards sicher
  • Du unterstützt IKEA Einheiten mit professionellem und dienstleistungsorientiertem IT Support in deiner Region. Diese Stelle erfordert regelmäßiges Reisen.

FAQs

What is the job title for this position?

The job title is Technical Support Specialist (w/m/d).

What are the working hours for this position?

The working hours for this position are an average of 37.5 hours per week.

Are there any specific qualifications required for this role?

Yes, candidates should have very good knowledge in implementing and maintaining IT solutions, as well as experience in network systems (WAN, LAN, WLAN, routers, switches, telephony, VOIP) and information security.

Is knowledge of Retail processes and IKEA IT infrastructure beneficial for this position?

Yes, good knowledge of Retail processes and IKEA IT infrastructure is considered an advantage for this role.

Will I be coordinating IT projects in this position?

Yes, you will take on responsibilities as an IT ambassador and enjoy coordinating IT projects.

Is travel a requirement for this role?

Yes, this role requires regular travel as you will be supporting IKEA units in your region.

What type of support will I provide in this role?

You will provide professional IT support with a high level of service for various IKEA units, as defined in the Service Level Agreements.

Are there any benefits offered with this position?

Yes, the benefits include fair pay, extensive additional benefits, a 13th salary as Christmas pay, vacation pay, and a company pension scheme, among others.

How should I apply for this position?

You should apply online for the specific job listing with your complete application documents.

Whom should I contact if I have questions about the job posting?

You can reach out via email to coe.recruitment.de@ingka.ikea.com if you have questions regarding the job.

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IKEA

The IKEA vision is to create a better everyday life for the many people

Retail & Consumer Goods
Industry
10,001+
Employees
1943
Founded Year

Mission & Purpose

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business is operated through a franchise system. Today, 12 different groups of companies market and sell the IKEA product range under franchise agreements with Inter IKEA Systems B.V. Any jobs published on this page are offered by different companies operating under the IKEA Trademark. IKEA was founded in Sweden in 1943.

Culture & Values

  • Togetherness

    Togetherness is at the heart of the IKEA culture. We are strongest when we trust each other, pull in the same direction and have fun together.

  • Caring for people and planet

    We want to be a force for positive change. We have the possibility to make a significant and lasting impact — today and for the generations to come.

  • Cost-consciousness

    As many people as possible should be able to afford a beautiful and functional home. We constantly challenge ourselves and others to make more from less without compromising on quality.

  • Simplicity

    A simple, straightforward and down-to-earth way of being is part of our Smålandic heritage. It is about being ourselves and staying close to reality. We are informal, pragmatic and see bureaucracy as our biggest enemy.

  • Renew and improve

    We are constantly looking for new and better ways forward. Whatever we are doing today, we can do better tomorrow. Finding solutions to almost impossible challenges is part of our success and a source of inspiration to move on to the next challenge.

  • Different with a meaning

    We are not like other companies and we don’t want to be. We like to question existing solutions, think in unconventional ways, experiment and dare to make mistakes - always for a good reason.

  • Give and take responsibility

    We believe in empowering people. Giving and taking responsibility are ways to grow and develop as individuals. Trusting each other, being positive and forward-looking inspires everyone to contribute to development.

  • Lead by example

    We see leadership as an action, not a position. We look for people’s values before competence and experience. People who ‘walk the talk’ and lead by example. It is about being our best self and bringing out the best in each other.