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Technology Operations Associate

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Wells Fargo

Nov 4

Applications are closed

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Software Engineering
    IT & Cybersecurity

Requirements

  • 6+ months of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
  • 5 years technical support or directly related experience working in a similar technical environment
  • 3-5 years of Technical/Desktop Support experience within a busy, high volume call environment
  • Proven track record in a desktop technical support environment
  • Strong communication skills; Excellent English (Written and spoken)
  • Strong customer service, analytical, and problem resolution skills.
  • Is understanding of and sympathetic to client requirements
  • Enterprises Mobility implementation and troubleshooting (iPhone, iPad's and Blackberry devices)
  • Basic understanding of Virtual Desktop
  • Experience performing remote support
  • ITIL/HDI Training/Certification
  • 2 year degree or equivalent combination of education and work experience
  • 4 year degree preferred

Responsibilities

  • Participate in and support implementation of business solutions
  • Determine the impact of changes made to existing hardware, software, and schedules
  • Review tactical issues, policies or procedures for which answers can be quickly obtained
  • Perform daily validations of application by performing critical functional checks to ensure that its stable for business users
  • Monitor all the scheduled batch jobs and work on fixing in case of failures
  • Audit complex critical systems delivery for business processes
  • Determine the impact of new products and tools implementation across the business and mitigates potential issues
  • Reduce the impact of application and infrastructure failures on business delivery
  • Present recommendations for resolving more complex situations
  • Provide technology information managers, functional colleagues and stakeholders

FAQs

What are the primary responsibilities of a Technology Operations Associate at Wells Fargo?

The primary responsibilities include participating in business solutions implementation, determining the impact of changes to hardware and software, performing daily application validations, monitoring scheduled batch jobs, auditing critical system deliveries, and providing technology information to managers and stakeholders.

What qualifications are required for this position?

The required qualifications include 6+ months of Technology Operations experience or equivalent demonstrated through work experience, training, military experience, or education.

What are the desired qualifications for applicants?

Desired qualifications include 5 years of technical support experience, 3-5 years of Technical/Desktop Support experience, strong communication and customer service skills, experience with mobile device troubleshooting, and ITIL/HDI Training/Certification.

Is there a preference for educational background?

Yes, while a 2-year degree or equivalent experience is acceptable, a 4-year degree is preferred.

What is the posting end date for this job?

The posting end date for this job is November 11, 2024.

Does Wells Fargo value diversity in its hiring practices?

Yes, Wells Fargo believes in diversity, equity, and inclusion in the workplace and welcomes applications from all qualified candidates, regardless of various protected characteristics.

What type of environment is the Technology Operations Associate expected to work in?

The Technology Operations Associate is expected to work in a busy, high-volume call environment, providing technical support and troubleshooting assistance.

Are there any certifications recommended for this position?

Yes, ITIL/HDI Training or Certification is recommended as part of the desired qualifications.

What types of support will the Technology Operations Associate be providing?

The Technology Operations Associate will be providing remote support, desktop support, and troubleshooting assistance for various devices, including mobility devices such as iPhones, iPads, and Blackberries.

Are accommodations available for applicants with disabilities?

Yes, accommodations for applicants with disabilities are available upon request during the recruitment process.

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Wells Fargo

Finance
Industry
10,001+
Employees
1929
Founded Year

Mission & Purpose

Wells Fargo & Company (NYSE: WFC) is a diversified, community-based financial services company with approximately $1.9 trillion in assets. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, investment and mortgage products and services, as well as consumer and commercial finance, through more than 7,300 locations, 12,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in over 40 countries and territories to support customers who conduct business in the global economy. With approximately 250,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 41 on Fortune’s 2022 rankings of America’s largest corporations. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. © 2016 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.

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