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Tele Sales Consultant - Early Grad

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American Express

11d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Phoenix

AI generated summary

  • You should be a recent business/finance/marketing grad or have relevant experience, possess strong phone and communication skills, and be detail-oriented with an ability to multitask and build rapport.
  • You will make outbound calls to business owners, recommend appropriate products, build rapport, handle objections, and maintain compliance while improving your selling skills.

Requirements

  • Recent graduate from a business, finance, or marketing degree program or relevant work experience
  • Strong phone skills with the ability to adapt a message to multiple audiences at various levels
  • Ideally someone who is driven, tenacious, a self-starter, a strong communicator and confident
  • Moderate computer knowledge and ability to multitask with new systems
  • Ability to build rapport with customers
  • Active listening skills and consultative approach
  • Strong attention to detail
  • Inside sales, customer service, call center, or retail experience a plus

Responsibilities

  • Make outbound calls to contact business owners with annual company revenues of $500k to $10M, using target lists provided by American Express.
  • Engage in phone consultations with business owners and decision makers, learn about their needs, and recommend the right American Express Business products.
  • Maintain high levels of product and service knowledge, clearly communicate appropriate product features and benefits and other elements of American Express Small Business products.
  • Effectively lead pipeline of prospective customers.
  • Continuously seek to improve key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales.
  • Adhere to Blue Box Values, GCS Sales Practices and Standard Operating Procedure, American Express Leadership Behaviors.
  • Champion of and for compliance within US SME and GCS.

FAQs

What is the job title for this position?

The job title is Tele Sales Consultant - Early Grad.

What is the primary focus of a Tele Sales Consultant?

The primary focus is to use inside sales to acquire new commercial customers with annual company revenues of $500,000 to $10 million via phone-based selling.

What qualifications are required for this position?

Candidates should be recent graduates from a business, finance, or marketing degree program or have relevant work experience.

What are the responsibilities of a Tele Sales Consultant?

Responsibilities include making outbound calls to business owners, engaging in phone consultations, maintaining product knowledge, managing a pipeline of prospective customers, improving selling skills, and adhering to company practices and values.

Is sales experience required for this position?

While inside sales, customer service, call center, or retail experience is a plus, it is not strictly required.

What skills are important for success in this role?

Important skills include strong phone communication, ability to build rapport, active listening, attention to detail, and the ability to adapt messages for various audiences.

Is there an incentive for meeting sales goals?

Yes, the position offers sales incentives in addition to the hourly salary.

What is the salary range for this position?

The salary range is $20.00 to $31.25 hourly, plus sales incentive and benefits.

What benefits are offered to colleagues?

Benefits include competitive salaries, bonus incentives, retirement savings match, comprehensive insurance, flexible working models, paid parental leave, wellness support, and career development opportunities.

Does American Express provide training and mentorship for new employees?

Yes, new employees will receive mentorship, training, job shadowing, and leadership support as part of their career progression.

Are remote work opportunities available for this position?

Yes, a hybrid working model is available, allowing for a combination of in-office and virtual days.

How does American Express ensure diversity and equal opportunity in hiring?

American Express is an equal opportunity employer and makes employment decisions without regard to various protected statuses, ensuring compliance with applicable employment laws.

What is the application policy regarding criminal convictions?

American Express will consider all qualified applicants, including those with arrest or conviction records, in accordance with applicable state and local laws.

How can I learn more about the benefits offered by American Express?

You can visit the Colleague Benefits Site for a full list of Team Amex benefits.

Is prior sales experience mandatory for applying to the Tele Sales Consultant position?

No, prior sales experience is not mandatory, but it is considered a plus.

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American Express

Finance
Industry
10,001+
Employees
1850
Founded Year

Mission & Purpose

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.

Culture & Values

  • We Back Our Customers

    Relationships are at the heart of our business. We strive to be essential to our customers by delivering exceptional products, services and experiences every day – and promise to have their backs in everything we do.

  • We Make It Great

    We deliver an unparalleled standard of excellence in everything we do, staying focused on the biggest opportunities to be meaningful to our customers. From our innovative products to our world-class customer service, our customers expect the best—and our teams are proud to deliver it.

  • We Do What’s Right

    Customers choose us because they trust our brand and people. We earn that trust by ensuring everything we do is reliable, consistent, and with the highest level of integrity.

  • We Respect People

    We trust and respect one another for who we are and what we contribute. We are accountable to one another and empower every voice through open, courageous dialogue so others feel heard.

  • We Embrace Diversity

    We see diversity of people and experiences as fuel for the creativity and innovation we need to be and deliver our best.

  • We Stand for Inclusion

    We all have biases. However, we do not tolerate bias that excludes or minimizes anyone – all people belong. We’re committed to ensuring that we have a welcoming and inclusive culture where everyone’s voice matters and where people of all races, ethnicities, genders, gender identities, sexual orientations, ages, religions, disabilities and viewpoints can thrive.

  • We Win As a Team

    We view each other as colleagues—part of the same team, striving to deliver the brand promise to our customers and each other every day. Individual performance is essential and valued, but never at the expense of the team.

  • We Support Our Communities

    We respect our communities and are committed to working together so they can thrive and make a meaningful difference in the world.