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Telecom Operations Specialist

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Genesys

9d ago

  • Job
    Full-time
    Mid & Senior Level
  • IT & Cybersecurity
  • Galway
  • Quick Apply

AI generated summary

  • You should have a bachelor’s degree, project management experience, telecom operations knowledge, intermediate Excel skills, and strong communication. Be self-motivated and solution-oriented.
  • You will facilitate number porting, communicate order statuses, enter data accurately, resolve telecom issues, monitor utilization, support colleagues, and assist Customer Care with cases.

Requirements

  • Bachelor's degree or equivalent experience
  • Experience managing projects and driving successfully to completion
  • Knowledge of Microsoft Office; Intermediate knowledge of Excel preferred
  • Experience with carrier telecom operations, such as number purchasing, porting, and provisioning
  • Excellent communication skills (verbal, non-verbal & written)
  • Must be a solution-oriented problem solver
  • Self-motivated and must work well independently

Responsibilities

  • Work with customers and providers to facilitate customer number porting and purchasing
  • Communicate with customers via email to provide status of their orders in real time
  • Enter customer order information into a variety of carrier systems with a high level of accuracy and time sensitivity while adhering to company and industry standards
  • Maintain high level of accuracy for all customer orders
  • Manage, create, and coordinate requests through multiple databases
  • Work with our telecom providers to diagnose and resolve issues
  • Monitor existing telecom utilization and help in capacity planning
  • Communicate regularly with colleagues and management
  • Attend daily stand-ups with team members for communication, sharing of ideas and for supporting fellow team members in resolving any blocking issues
  • Provide assistance and support for our Customer Care organization in resolving cases

FAQs

What is the role of a Telecom Operations Specialist at Genesys?

The Telecom Operations Specialist focuses on managing customer number porting, purchasing, and telecom operations while ensuring communication with customers and providers, maintaining accurate records, diagnosing issues, and monitoring telecom utilization.

What qualifications are required for this position?

A Bachelor's degree or equivalent experience is required, along with experience in carrier telecom operations, project management, and proficiency in Microsoft Office, particularly Excel.

Is previous experience in telecom operations necessary?

Yes, experience with telecom provisioning, carrier support, number porting, and knowledge of telecom regulations is ideal for candidates applying for this role.

What skills are essential for this position?

Essential skills include excellent communication, problem-solving, multitasking, customer focus, attention to detail, and the ability to work independently and collaboratively in a fast-paced environment.

What does a typical workday look like for a Telecom Operations Specialist?

A typical workday includes attending daily stand-ups, managing customer orders, communicating with customers, entering data into carrier systems, and collaborating with colleagues to resolve issues.

How does Genesys support employee development?

Genesys provides development and career growth opportunities, flexible work schedules, work-from-home options, and various benefits such as a pension scheme and health insurance.

What kind of technology does Genesys Cloud Voice utilize?

Genesys Cloud Voice is an Internet-based telephony service hosted on the Amazon Web Services platform, utilizing micro-services to create a scalable carrier voice platform.

What is the company culture like at Genesys?

Genesys promotes a collaborative and supportive team culture where employees help each other solve challenges and innovate continuously in a fast-paced environment.

Are there additional benefits for employees?

Yes, employees receive benefits such as a bonus scheme, income protection, life assurance, and family-friendly leave allowances, including paid maternity and paternity leave.

What steps can I take if I need reasonable accommodations during the application process?

You can contact HR at HR@genesys.com with your request, providing your name, country of residence, job ID, and the specific accommodations needed.

Genesys

Orchestrating billions of remarkable experiences in more than 100 countries – through cloud, digital and AI technology.

Technology
Industry
5001-10,000
Employees
1990
Founded Year

Mission & Purpose

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.