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Telephone Booking Clerk

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Aneurin Bevan University Health Board

3d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Healthcare
  • Newport

AI generated summary

  • You need excellent communication skills, clerical experience, computer literacy, and a commitment to quality. Flexibility, teamwork, and a professional phone manner are essential.
  • You will manage appointment bookings, handle patient calls, process referrals, update waiting lists, and ensure adherence to clinic protocols using the WPAS system.

Requirements

  • Essential criteria
  • Accurate and Methodical
  • Flexible to the needs of the Service
  • Demonstrate a commitment to achieving high quality standards
  • Willingness to work under direction but also a self starter
  • Essential criteria
  • Excellent Communication Skills
  • Ability to meet deadlines
  • Able to work well under pressure
  • Ability to prioritise workload and achieve targets within given deadlines
  • Ability to work flexibly either as part of a team or using own initiative
  • A Polite and Professional phone manner
  • Essential criteria
  • Previous Clerical experience
  • Able to follow instructions
  • Understanding of Team Working Ethos
  • Knowledge of CWS PAS
  • Desirable criteria
  • Customer Service dealing with the Public
  • Essential criteria
  • Basic General Education
  • Computer Literate
  • Literate and Numerate
  • A willingness to undertake and complete statutory and mandatory training - Information Governance, Confidentiality, data coding and input procedures during an induction period
  • A willingness to undertake future training as required by the post
  • Desirable criteria
  • Level 2 NVQ in Administration

Responsibilities

  • The post-holder will be expected to provide a service to all acute service clinics within the Health Board.
  • An up-to-date knowledge of outpatient clinics will be required to make, amend and cancel appointments, handle straightforward queries.
  • The post-holder will need a working knowledge of all clinic protocols in addition to any specific standards for each clinic/specialty.
  • The role will range from processing referral letters, updating waiting list entries, making calls to patients, answering telephone calls, booking appointments using the WPAS Patient Administration System and using direct and partial booked appointments.

FAQs

What is the role of a Telephone Booking Clerk?

The Telephone Booking Clerk is responsible for ensuring outpatient clinics are fully maximized and assisting with administrative duties associated with the Outpatient Restart Programme, including making, amending, and cancelling appointments, handling queries, and processing referral letters.

Is there support for applicants with disabilities or neurodiverse candidates?

Yes, we encourage applications from all individuals with protected characteristics, including disabled and neurodiverse candidates, and are willing to discuss any reasonable adjustments required to support participation in the application and selection process.

Will I receive training for this role?

Yes, you will receive full in-house training provided by our own trainer within the department. Continuous education, including options for NVQs, is actively encouraged.

Is Welsh language proficiency required for this position?

Ability to speak Welsh is desirable but not required. Both Welsh and English speakers are equally welcome to apply.

What are the working hours for this position?

The role involves flexible working arrangements; however, specific working hours may vary based on service needs.

What criteria are essential for this job?

Essential criteria include being accurate and methodical, demonstrating flexibility to the needs of the service, a commitment to high-quality standards, and the ability to work under direction while being a self-starter.

What kind of benefits can employees expect?

Employees can expect a comprehensive benefits package that includes opportunities for training and development, paid mandatory training, flexible working arrangements, and occupational health support.

Do I need prior experience to apply for this role?

Previous clerical experience is required, along with an understanding of team working ethos and knowledge of CWS PAS being desirable.

How will I be communicated with throughout the recruitment process?

Successful applicants will receive all recruitment-related correspondence via the email account registered on the application form, so it is important to check your email regularly.

What happens if the vacancy is filled before I apply?

The vacancy may be withdrawn at any time if filled via the internal redeployment process, so early applications are encouraged.

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Aneurin Bevan University Health Board

Science & Healthcare
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

Aneurin Bevan University Health Board was established on the 1st October 2009 and covers the areas of Blaenau Gwent, Caerphilly, Monmouthshire, Newport, Torfaen and South Powys. The Health Board employs over 14,000 staff, two thirds of whom are involved in direct patient care. There are more than 250 consultants in a total of over 1000 hospital and general practice doctors, 6,000 nurses, midwives, allied professionals and community workers