FAQs
What are the primary responsibilities of a Telephone Operator at Hilton?
The primary responsibilities include accepting, delivering, and responding to guest and management messages, handling inquiries and emergencies, providing information about hotel facilities and local attractions, and ensuring proper wake-up calls are completed.
Is previous experience in a customer-focused industry required for the Telephone Operator position?
While previous experience in a customer-focused industry is advantageous, it is not explicitly required.
What skills are necessary to be successful in this role?
A positive attitude, good communication skills (especially on the telephone), commitment to high-level customer service, ability to work independently and as part of a team, and a competent level of IT proficiency are necessary skills.
What training will be provided to Telephone Operators?
Telephone Operators are required to attend appropriate training courses as needed to enhance their skills and knowledge of hotel services.
What is the work schedule for this position?
The work schedule for the Telephone Operator position is full-time.
Where will I be working if I am hired for this position?
If hired for this position, you will be working at Hilton Munich Airport.
What type of customer service is expected from a Telephone Operator?
A high level of customer service is expected at all times, ensuring positive outcomes from guest queries in a timely and efficient manner.
Are there any specific brand standards that need to be followed?
Yes, Telephone Operators are required to follow the company brand standards at all times.
How does Hilton support team members in providing exceptional guest experiences?
Hilton is dedicated to providing exceptional guest experiences through training, brand standards, and a vision that emphasizes hospitality and teamwork, where team members are considered the heart of the organization.
Will Telephone Operators need to handle emergency calls?
Yes, Telephone Operators must handle emergency calls immediately and relay comprehensive and accurate information as required.