FAQs
What are the working hours for the Telephonist position?
The working hours for this position are Saturday and Sunday from 17:00 to 22:00.
Is shift work required for this role?
Yes, the post holder may be required to work shifts, including daytime, evening, night time hours, weekends, Bank Holidays, and Christmas Day to meet the needs of a 24/7 public-facing service.
What skills are essential for this position?
The ideal candidate must have excellent communication skills, be courteous and friendly, and be responsive to the needs of the Trust and their users.
What systems will the Telephonist be operating?
The candidate will be required to operate the Trust's Avaya Telephone System and its associated systems.
What is the main responsibility of the Telephonist?
The main responsibility is to operate the central communication service, provide general non-clinical advice, information, guidance, and ancillary services directly to patients, clients, relatives, or carers.
Does the Trust encourage applications from diverse backgrounds?
Yes, the Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled, and LGBTQ+ backgrounds as these groups are underrepresented in our hospitals.
Who can I contact for further details about the job?
For further details or informal visits, you can contact Juliette Bodsworth, the Switchboard Supervisor, at juliette.bodsworth@nhs.net or call 01604 545747.
What values does the Trust promote?
The Trust promotes values of Compassion, Accountability, Respect, Integrity, and Courage.
What team will the Telephonist be part of?
The post holder will be a member of the Unified Communications team, specifically working in the Switchboard Team.
Is customer care emphasized in this position?
Yes, there is a particular emphasis on performing operations in an efficient and courteous manner with a focus on customer care.