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Telephonist

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Northampton General Hospital NHS Trust

21d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Healthcare

AI generated summary

  • You must have excellent communication skills, be courteous and friendly, and be flexible to work shifts, including nights, weekends, Bank Holidays, and Christmas Day.
  • You will operate the Avaya Telephone System, manage alarm responses, provide non-clinical advice to patients and staff, and work shifts in a 24/7 service environment.

Requirements

  • The ideal candidate must have excellent communication skills and be courteous and friendly and be responsive to the needs of the Trust and their users.
  • To meet the needs of a 24/7 public facing service the post holder may be required to work shifts, including working a combination of daytime, evening and night time hours on both weekdays and weekends, this also includes Bank Holidays and Christmas Day.

Responsibilities

  • Working on the Trusts Avaya Telephone System the candidate will be required to operate the central communication service and its associated systems.
  • The post holder will be a member of the Unified Communications team responsible for working in the Switchboard team using the correct processes and procedures for when staff are handling the Trust alarm systems, such as Fire Alarms, Theatre Medical Gas Alarms, Pharmacy Fridge Alarms, Intruder Alarms, Trust Bleeps and The Emergency Phone, acting on information and putting out the correct crash team to the correct location.
  • The post holder will be a member of a team on the Switchboard performing the operations in an efficient and courteous manner with a particular emphasis on customer care.
  • Act as a first point of contact to the Group. Providing general non-clinical advice, information guidance or ancillary services directly to patients, Clients, relatives or carers.
  • To meet the needs of a 24/7 public facing service the post holder may be required to work shifts, including working a combination of daytime, evening and night time hours on both weekdays and weekends, this also includes Bank Holidays and Christmas Day.

FAQs

What are the main responsibilities of the Telephonist position?

The main responsibilities include operating the central communication service on the Trust's Avaya Telephone System, handling alarm systems, providing general non-clinical advice, and ensuring efficient customer care.

What are the working hours for this position?

The working hours are Monday to Friday from 07:00 to 12:00, but the post holder may be required to work shifts, including evenings, nights, weekends, and holidays.

What qualities and skills are required for this role?

The ideal candidate must have excellent communication skills, be courteous, friendly, and responsive to the needs of the Trust and its users.

How can I contact someone for informal inquiries about this job?

For informal inquiries, you can contact Juliette Bodsworth, the Switchboard Supervisor, at juliette.bodsworth@nhs.net or by calling 01604 545747.

Are there opportunities for development and growth within this role?

Yes, the University Hospitals of Northampton NHS Group encourages continuous improvement and values staff development as part of their strategic ambitions.

Is this position open to candidates from diverse backgrounds?

Yes, the Hospital Group encourages applications from individuals from all protected groups, particularly those from BAME, Disabled, and LGBTQ+ backgrounds, as they aim for a diverse and inclusive workforce.

What values does the hospital organization prioritize?

The hospital prioritizes compassion, accountability, respect, integrity, and courage as part of its Excellence Values.

Is experience with alarm systems required for this role?

While specific experience may not be required, the role entails acting on information related to alarm systems, so familiarity with handling emergency communication is beneficial.

Are there any specific equipment or systems the Telephonist will need to work with?

Yes, the Telephonist will work with the Trust's Avaya Telephone System and handle various alarm systems, including fire alarms, intruder alarms, and medical gas alarms.

What kind of team will I be a part of if I am selected for this role?

You will be a member of the Unified Communications team, specifically working within the Switchboard team to ensure efficient communication services.

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Northampton General Hospital NHS Trust

Science & Healthcare
Industry
1001-5000
Employees

Mission & Purpose

Northampton General Hospital NHS Trust provides general acute services for a population of 380,000 and hyper-acute stroke, vascular and renal services to people living throughout whole of Northamptonshire, a population of 684,000. The Trust is also an accredited cancer centre and provides cancer services to a wider population of 880,000 who live in Northamptonshire and parts of Buckinghamshire. We are one of the largest employers in Northampton and we are looking for talented nurses and doctors to join our MDT's and to deliver the best possible care to all of our patients. If you believe you can make a difference, come and join our team here at Northampton General Hospital NHS Trust.