FAQs
What is the main responsibility of a Telesales Executive at DHL Express (Schweiz) AG?
The main responsibility is to manage a customer portfolio of around 500 SME companies, develop customer activity, and acquire and retain new customers through various communication tools.
What languages are required for this position?
Fluency in French and English is required, and knowledge of German is a plus.
What type of experience is needed for this role?
A first experience in sales, either through a training period or a full job, is required for this position.
What skills are emphasized for this role?
Pronounced communication and negotiation skills, excellent customer and service orientation, self-discipline, and teamwork in an international environment are emphasized.
Are there training opportunities available for this position?
Yes, there are continuous and best sales and development training opportunities available to help you develop your sales skills.
What tools will I be using in this role?
You will be comfortable using virtual communication tools such as Skype, Teams, Zoom, and Loom for your work.
Is there potential for career development within this role?
Yes, the position offers the possibility to develop sales skills with access to the latest technology in customer management and communication.
How does the company view customer needs?
The company emphasizes a proactive consultant approach to identify customer needs and promote services accordingly.
Will I be working independently or as part of a team?
You will be working as part of a team in an international environment, while also being autonomous in managing your responsibilities.
What is the sales responsibility associated with the customer portfolio?
The sales responsibility is approximately 2 million for the portfolio of around 500 SME companies.