Temporary Department Manager

Primark

Jan 11

Applications are closed

Job
Full-time
Expert Level
Customer Relations
Sales & Business Development
Cork

Requirements

A role model who can lead, motivate and inspire the team, who builds confidence and enthusiasm, enabling the team to deliver excellent store standards and customer service
Resilient with a proven ability to lead a team and confident in giving constructive feedback to others
Commercially aware with an understanding of local market, key competitors and how the use of relevant systems and tools can improve option control and drive sales
Good planning and organisational skills, prioritising and working within agreed timescales
Ability to effectively manage difficult situations and have good problem-solving skills
Demonstrable experience within Primark having reached Team Manager level or experience in a similar role within a high volume, fast paced environment (12-18 months Management/ Leadership Experience)

Responsibilities

To drive sales in your department while delivering an exceptional store environment and customer experience. Collaborate with the management team to support the daily running of the store and develop a high performing and engaged team.
Use all available data to gain full knowledge of your department’s performance to drive sales and meet targets
Manage stock file accuracy in your allocated department by using all available information
Drive improved availability in-store with a consistent focus on size and option control to meet customers’ expectations
Regularly review and manage the commercial planning, planogram and period layouts across your department on a daily/weekly and periodic basis
Support and consult with the Store Manager/Assistant Manager on the resource planning and scheduling process for your department so that the right people are in the right place at the right time within agreed budgets
Carry out daily task allocation and daily rosters so that all Retail Assistants in your department are fully effective and engaged
Support colleagues to create commercial and inspiring displays in your department which enhance the customer experience attracting footfall and sales
Manage customer complaints and queries in the first instance with a view to resolving them in line with our customer promise, escalating where necessary to senior management
Work with the store management team to create a great place to work by coaching your team with an emphasis on communication and engagement (Primark Way of Communicating)
Motivate and engage your team with a focus on colleague experience, wellbeing and recognition
Provide coaching to team members by daily observation, in the moment feedback, support and recognition to deliver excellent customer service and colleague experience
Assist with recruitment and on-boarding to create a high performing and engaged team that consistently delivers against standards and policies
Support with Employee Relations queries with a view to resolving issues at the lowest possible level
Carry out performance management activities with your team, including absence management
Communicate and promote Primark’s ethical, environmental and charitable initiative ‘Primark Cares’
Support a culture of continuous learning and development with your team
Leverage the performance and potential of your team by identifying and improving talent with regular feedback
Manage Workday effectively by responding to requests within timescales and activating system delegation to other managers in your absence
Review your team’s orders before they are placed for the department, optimise stock levels to maximise sales and minimise stock loss, through effective use of the Stock Replenishment System (PSR)
Manage all pricing in line with the Primark Pricing Principles guide, e.g. monitor pricing for accuracy, check markdowns are applied and monitored, and appropriate POS displayed
Responsible for the effective layout of your departmental stockroom and maintaining stockroom standards
Assist the Store Manager with the protection of people, property and premises by securing cash, stock and property. Keyholder responsibility including availability for emergency call outs
Collaborate with the store management team to support the Store Manager with the daily running of the store (and deputise when required)
Demonstrate robust knowledge of ‘The Way We Work’ manual and its application in store
Responsible for managing controllable costs (e.g. soiled & damaged) and continuously seek opportunities for cost savings
Support the daily running of the store by adhering to all Primark’s policies and procedures
Undertake Operations & EHS Store responsibilities on a rotational basis where you will support the Store Manager in maintaining a safe & efficient place of work. Responsible for completion of Operations and EHS activities throughout the store in line with the EHS, Operational policies and procedures to deliver a safe environment

FAQs

What are the main responsibilities of a Temporary Department Manager?

The main responsibilities include driving sales, managing team performance, enhancing the customer experience, overseeing stock management, and supporting daily store operations.

Who does the Temporary Department Manager report to?

The Temporary Department Manager reports to either the Assistant Manager or the Store Manager.

What skills are required for the Temporary Department Manager role?

Required skills include leadership and motivational abilities, resilience, commercial awareness, good planning and organizational skills, problem-solving skills, and prior management or leadership experience.

What type of environment will I be working in as a Temporary Department Manager?

You will work in a fast-paced, commercial retail environment that emphasizes teamwork and customer experience.

How is team performance managed in this role?

Team performance is managed through coaching, providing feedback, conducting performance management activities, and fostering a culture of continuous learning and development.

What is expected regarding customer complaints?

You are expected to manage customer complaints and queries initially, aiming to resolve them in line with the company's customer promise and escalating to senior management when necessary.

Is prior experience necessary for this role?

Yes, prior experience is necessary, with a minimum of 12-18 months of management or leadership experience, preferably within a similar high-volume retail environment.

Are there opportunities for employee development?

Yes, the role supports continuous learning by providing training and coaching to team members and recognizing their achievements.

What operational responsibilities does a Temporary Department Manager have?

Key operational responsibilities include managing stock levels, overseeing pricing, maintaining stockroom standards, protecting people and property, and ensuring compliance with store policies and procedures.

How does this role contribute to sales performance?

This role contributes by using data to drive sales, managing stock availability, creating inspiring displays, and supporting commercial planning within the department.

Primark

Retail & Consumer Goods

Industry

10,001+

Employees

1969

Founded Year

Mission & Purpose

Primark is an international clothing retailer employing more than 70,000 colleagues across 16 countries in Europe and the US. Founded in Ireland in 1969 under the Penneys brand, Primark aims to provide affordable choices for everyone, from great quality everyday essentials to stand-out style across women’s, men’s and kid’s, as well as beauty, homeware and accessories. With a focus on creating great retail experiences in-store, Primark continues to expand across new and existing markets with the aim of reaching 530 stores by the end of 2026. Primark is working to make more sustainable fashion affordable for everyone. Primark Cares is its commitment to doing better, every day - making more sustainable products everyone can afford, reducing its impact on the planet and improving the lives of workers. It has made a series of public commitments it plans to work towards and report on progress each year. These include making all its clothes from recycled or more sustainably sourced materials, ensuring clothing is recyclable by design, halving carbon emissions across the value chain and pursuing a living wage for workers in the supply chain.