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Tesco Travel Money Manager

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Travelex

Oct 3

  • Job
    Full-time
    Mid Level
  • Customer Relations
    People, HR & Administration
  • Quick Apply

AI generated summary

  • You must have leadership skills, excellent communication, a passion for customer service, and a strong desire to succeed and positively impact others.
  • You will manage and mentor a team, ensure optimal customer service, process foreign exchange transactions, review feedback, and maintain compliance with legal and operational standards.

Requirements

  • A passion for leading - You’ll know what it takes to galvanise and lead dynamic and diverse teams to deliver on targets and business objectives, putting in place effective processes and procedures to achieve your goals.
  • Great communicator and motivator – You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs. We know people perform better when they feel valued and heard.
  • Great customer service matters to you – You know what good service looks like, you understand the ramification of delivering bad service and a poor customer experience, so you make it your goal to deliver exemplary service in every interaction.
  • Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.

Responsibilities

  • Managing a team of Travel Service Partners ensuring each member of the team strives to deliver the best possible customer experience to every customer who transacts with Tesco
  • Nurturing and mentoring the team to maintain high levels of customer service and enable Travel Service Partners to perform to the best of their ability with the best training available
  • Focusing and reviewing customer feedback, service levels and the ability of the Travel Service Partners to implement processes and solutions that improve outputs and achieve objectives
  • Engaging with customers to process all foreign exchange transactions accurately and efficiently
  • Delivering on key performance goals both procedural, operational and customer focused
  • Utilising your keen eye for detail to process daily online FX request and deliveries
  • Implementing and driving best legal practice and regulatory standards whilst adhering to Travelex compliance procedures to ensure operational compliance and efficiency

FAQs

What is the job title for this position?

The job title is Tesco Travel Money Manager, specifically for the Bureau Manager position at Tesco Travel Money Didcot.

Is this position full-time or part-time?

This position is part-time, requiring 28 hours per week.

What is the salary for this position?

The salary for this position is £26,520 per annum, plus a location allowance.

What are the working patterns for this role?

The working patterns are flexible, with shifts available between Monday to Sunday, and employees will receive a monthly or weekly rota.

What benefits are offered to employees in this role?

Benefits include a comprehensive voluntary benefits package, employee wellness programmes, discounts, flexible hours, 25 days holiday (pro-rata), opportunities for bonuses, and a pension plan with Scottish Widows.

What qualities are needed for this role?

Candidates need a passion for leading, excellent communication and motivation skills, a commitment to great customer service, and a desire to succeed.

What does the interview process entail?

The interview process consists of four steps: an application review and screening call, an online interview with a numerical and accuracy test, a bureau visit with the Area Manager, and an offer to join if successful.

Is previous experience in foreign exchange required for this role?

While the job does not explicitly state a requirement for previous foreign exchange experience, strong customer service skills and leadership experience are essential.

What is Travelex's mission?

Travelex's mission is to simplify customers’ access to international money, however and whenever they need it.

Does Travelex have a diversity policy?

Yes, Travelex is an equal opportunity employer and values diversity within the company, ensuring no discrimination based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Travelex

Finance
Industry
1001-5000
Employees
1976
Founded Year

Mission & Purpose

Travelex is a leading global foreign exchange specialist, providing currency exchange services and international payment solutions. Operating through a network of stores, ATMs, and online platforms, Travelex caters to both individual travellers and businesses. Their goal is to simplify the complexities of foreign exchange, ensuring customers have convenient access to currency services worldwide. Travelex is dedicated to delivering exceptional service, competitive rates, and innovative solutions, making international travel and transactions seamless and efficient.

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