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Test Center Manager - Canberra, AU

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Pearson

1mo ago

  • Job
    Full-time
    Senior Level
  • Canberra

AI generated summary

  • You need 5 years of customer service, testing environment experience, strong MS Office skills, communication ability, time management, attention to detail, problem-solving skills, and tech proficiency.
  • You will manage test operations, ensure equipment readiness, assist candidates, monitor exams, oversee staff, handle issues, and maintain a professional testing environment.

Requirements

  • Five year customer service experience required
  • Exposure in a testing environment strongly preferred
  • Experience with Microsoft Office and Windows applications required
  • Customer service skills required
  • Strong written and oral communication skills
  • Ability to communication both technical and functional
  • Ability to work independently
  • Effective time management skills
  • Ability to handle a reasonable amount of stress
  • Strong attention to detail
  • Problem solving skills
  • Alertness and courage
  • Ethics and trust
  • Knowledge in operating a computer, fax, and other office equipment
  • Annual Pearson Professional Centers certification for Test Administrator required
  • Must pass re-certification annually

Responsibilities

  • Assure equipment is operational and test stations are free of extraneous materials
  • Review transmissions logs (uploading of current day’s test results & daily downloading of examinations and site schedule) from software that automatically connects to hub system periodically
  • Communicate and work with VSS technical support to investigate and fix technical issues
  • Test Center cleaning if applicable
  • Perform daily site opening and closing
  • Help to ensure a clean, professional, quiet testing atmosphere in the center
  • Review test roster and prepares for candidates including those for special accommodation preparation
  • Check in candidates and verify identifications
  • Explain the test process briefly
  • Help candidates to place all personal belongings in a personal locker
  • Escort examinee to assigned test station
  • Help the examinee begin the tutorial/test
  • Answer any questions before the timed portion of the test begins
  • Monitor examinees
  • Record and report all problems or discrepancies in a timely and efficient manner that arise in connection with an exam, a candidate or the testing center itself
  • Print the test results after the candidate completes the test
  • Ensure the adherence to the Pearson Professional Center quality and security measures
  • Recognize and identify potential areas where existing policies and procedures require change or where new ones need to be developed and shared
  • Screening Test Administrator job applicants
  • Review TA timesheets and forward to Regional Manager on a biweekly basis adhering to payroll deadlines
  • Submit draft of site staffing schedule to Regional Manager on a weekly basis
  • Verify correct staffing levels and notify Regional Manager of any and all staffing issues
  • Assist with training and coaching to new hires
  • Serve as the contact point for building management, site security, deliveries, vendors, etc., and escalates to Regional Manager when appropriate
  • Take authority to act on behalf of the RM in operations and personnel issues
  • Oversee overall operation of the PPC, fairly delegating tasks and responsibilities, escalating issues to the RM as appropriate
  • Other duties as assigned

FAQs

What is the role of a Test Center Manager at Pearson VUE?

The Test Center Manager is responsible for managing all aspects of day-to-day testing operations at assigned test centers, ensuring adherence to operational policies, quality, and security measures.

What are the core competencies required for this position?

The core competencies include being detail-oriented, having strong communication skills, problem-solving abilities, organizing skills, customer focus, and a commitment to ethics and values.

What qualifications are required for the Test Center Manager position?

A minimum of five years of customer service experience is required, with preferred exposure in a testing environment. Familiarity with Microsoft Office and Windows applications is also necessary.

Is an annual certification required for this role?

Yes, an annual Pearson Professional Centers certification for Test Administrators is required, and the individual must pass re-certification annually.

What responsibilities does the Test Center Manager have regarding customer service?

The Test Center Manager is responsible for reviewing test rosters, checking in candidates, explaining the test process, assisting candidates with personal belongings, monitoring examinees, and reporting any issues that arise during testing.

How does the Test Center Manager contribute to quality assurance and continuous improvement?

The manager ensures adherence to Pearson Professional Center quality and security measures and identifies areas for policy or procedural improvement.

What are the physical requirements of this job?

The Test Center Manager must be comfortable working in a quiet testing environment and be flexible with work hours.

Who does the Test Center Manager work closely with?

The Test Center Manager works closely with Test Administrators, the Lead Test Administrator, and the Regional Manager to ensure smooth testing operations.

What is the workplace type for this position?

This position is an on-site role at the testing center in Canberra.

How does Pearson VUE promote diversity and inclusion in the workplace?

Pearson VUE is committed to being an Affirmative Action and Equal Opportunity Employer, striving for a workforce that reflects the diversity of the communities we serve, and ensures that all employment decisions are based on qualifications and merit.

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Pearson

We add life to a lifetime of learning.

Education
Industry
10,001+
Employees

Mission & Purpose

At Pearson, our purpose is simple: to add life to a lifetime of learning. We believe that every learning opportunity is a chance for a personal breakthrough. That’s why our c.20,000 Pearson employees are committed to creating vibrant and enriching learning experiences designed for real-life impact. We are the world’s leading learning company, serving customers in nearly 200 countries with digital content, assessments, qualifications, and data. For us, learning isn’t just what we do. It’s who we are.