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TikTok Shop - Content Governance TikTok Shop - Content Governance PBR Analyst Graduate - 2024 Start (MBA)

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2mo ago

💼 Graduate Job


AI generated summary

  • Seeking a candidate with an MBA degree, experience in operations or project management, ability to develop SOPs, work cross-functionally, and communicate effectively in English. Proficiency in Mandarin Chinese is a plus. Previous experience in eCommerce or marketplace platforms preferred.
  • In this role, the candidate will develop guidelines for moderation and customer service teams, translate problems into solutions, create system documentation, provide training and support, manage project meetings, drive discussions to conclusions, and iterate on enforcement guidelines using a data-driven approach to ensure high quality moderation on TikTok's platform.

Graduate Job

Media & JournalismSeattle


  • Candidates can apply to a maximum of two positions and will be considered for jobs in the order you apply. The application limit is applicable to TikTok and its affiliates' jobs globally. Applications will be reviewed on a rolling basis - we encourage you to apply early.


  • MBA degree preferred
  • Experience in operations, program, or project management; preferably with experience in developing Standard Operational Procedures or moderation guidelines
  • People-oriented, self-motivated and able to thrive in ambiguity and in a matrix environment
  • Experience working cross functionally with both technical and non-technical teams
  • Experience in eCommerce or marketplace platform is a plus
  • Excellent written and verbal communication skills in English. Proficiency in Mandarin Chinese is a plus

Education requirements


Area of Responsibilities

Media & Journalism


  • Develop guidelines for Moderation, Escalations, and Customer Service teams
  • Understand problems, policies, and risks, with the ability to effectively translate them into solutions that improve processes and workflows across internal and external teams
  • Leverage rapid, agile development techniques and processes to create guidelines for a rapidly changing environment
  • Create and maintain system documentation and provide training and support to team members and others as needed to ensure processes and procedures are understood and followed
  • Effectively manage project and stakeholder meetings, drive discussions to conclusions, and keep programs on track
  • Proactively iterate on enforcement guidelines using a data driven approach, and ensure high quality standards of moderation


Work type

Full time

Work mode