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Job

TikTok Shop - Customer Experience, Compensation and Trust Graduate - 2024 Start (MBA)

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TikTok

Jan 4

💼 Graduate Job

Seattle

AI generated summary

  • The ideal candidate for this TikTok Shop - Customer Experience, Compensation and Trust Graduate position should have an MBA degree, at least 2+ years' working experience in E-commerce, strong ownership and communication skills, self-motivation, data analysis abilities, and a focus on improving customer satisfaction and driving resolution in a proactive manner.
  • The candidate will analyze customer experience barriers, develop compensation strategies, optimize customer experiences, monitor performance, identify system defects, gather customer feedback, and improve trust for TikTok Shop.

Graduate Job

Customer RelationsSeattle

Description

  • We are looking for talented individuals to join our team in 2024. As a graduate, you will get unparalleled opportunities for you to kickstart your career, pursue bold ideas and explore limitless growth opportunities. Co-create a future driven by your inspiration with TikTok.
  • The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth can not be underestimated.
  • With more than 1 billion loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our E-commerce GnE team in the US, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users. We aim to deliver high quality products together with a unique customer experience via TikTok.

Requirements

  • MBA degree preferred
  • 2+ years' of related working experience in an E-commerce company, having a good understanding of the users' shopping experience
  • Experience in compensation SOP creation and Compensation related projects
  • Strong ownership, and communication in handling the project
  • Self-motivation to continuously achieve significant results
  • Data analysis and well understanding of customer behavior, then establish an ‘Automation and Self-Service’ strategy with innovative thoughts
  • Restructures the Standard Operation Process or Knowledge in the Self-Service center and improves the satisfaction rate of users
  • Ensures the 'End to End' performance is monitored and proactively drives the resolution level in a significant direction

Education requirements

Masters

Area of Responsibilities

Customer Relations

Responsibilities

  • Data analysis to well understand customer experience barriers to define compensation strategy with innovative but practical plans
  • Work with corporate functional teams effectively to get the defined compensation ability ready in the system;
  • Optimize the experience for the customers who are going to or have been compensated, in order to make it less effort and further reduce unnecessary contacts
  • Ensures the 'End to End compensation operations and performance are monitored and, in return, uses the data and customer insight to improve compensation strategy
  • Create a system and mechanism to identify defects in the system that impact customer trust and develop solutions
  • Run 'Storewalk' programs to actively capture customer feedback and gaps.

Details

Work type

Full time

Work mode

office

Location

Seattle