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TikTok Shop - Customer Experience, Compensation and Trust Graduate - 2024 Start (MBA)

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TikTok

Jan 4

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
  • Seattle

Requirements

  • MBA degree preferred
  • 2+ years' of related working experience in an E-commerce company, having a good understanding of the users' shopping experience
  • Experience in compensation SOP creation and Compensation related projects
  • Strong ownership, and communication in handling the project
  • Self-motivation to continuously achieve significant results
  • Data analysis and well understanding of customer behavior, then establish an ‘Automation and Self-Service’ strategy with innovative thoughts
  • Restructures the Standard Operation Process or Knowledge in the Self-Service center and improves the satisfaction rate of users
  • Ensures the 'End to End' performance is monitored and proactively drives the resolution level in a significant direction

Responsibilities

  • Data analysis to well understand customer experience barriers to define compensation strategy with innovative but practical plans
  • Work with corporate functional teams effectively to get the defined compensation ability ready in the system;
  • Optimize the experience for the customers who are going to or have been compensated, in order to make it less effort and further reduce unnecessary contacts
  • Ensures the 'End to End compensation operations and performance are monitored and, in return, uses the data and customer insight to improve compensation strategy
  • Create a system and mechanism to identify defects in the system that impact customer trust and develop solutions
  • Run 'Storewalk' programs to actively capture customer feedback and gaps.

TikTok

Entertainment & Media
Industry
10,001+
Employees
2017
Founded Year

Mission & Purpose

TikTok is a social media platform where users create and share short videos on various topics, including entertainment, education, and lifestyle. Their ultimate goal is to inspire creativity and bring joy to people's lives through engaging and entertaining content. TikTok's purpose is to provide a platform for self-expression and connection, fostering a global community where individuals can express themselves authentically and connect with others who share similar interests and passions.