Logo of Huzzle

Home

Matches

Explore

Manage

Tour Lead

image

Los Angeles Dodgers

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sports & Fitness
  • Los Angeles

AI generated summary

  • You must be available at least four times a month, have customer service experience, public speaking skills, and knowledge of Dodger Stadium. Bilingual skills and a flexible schedule are a plus.
  • You will lead tours, ensure positive guest experiences, manage tour staff, check audio equipment, oversee operations, assist with special requests, and maintain daily activity logs.

Requirements

  • * Must be available at least four times a month during the 2025 regular season
  • * High school diploma, GED or equivalent
  • * Minimum two years related work experience and/or training in customer service
  • * Basic knowledge of technology a plus
  • * Public speaking/theatrical performance experience preferred
  • * Knowledgeable on all aspects of Dodger Stadium and club history
  • * Provide exceptional customer service to stadium visitors
  • * Possess the ability to conduct all interactions in a professional manner
  • * Ability to consistently demonstrate a positive and team-oriented attitude
  • * Must be comfortable speaking to a large and diverse audience
  • * Maintain a professional image and demeanor at all times
  • * Possess excellent interpersonal and time management skills
  • * Ability to be flexible with schedule and daily assignments including weekends, holidays and evenings
  • * Able to stand or walk long distances for extended periods of time
  • * General knowledge of baseball is a plus
  • * Bilingual – Spanish, Korean, Japanese a plus
  • * Required to attend preseason training tentatively scheduled for March 1 and 2.

Responsibilities

  • Support tours as a tour representative that is front of house at all times
  • Responsible for creating an environment of positive experiences and professionalism
  • Maintain records and logs of daily activities
  • Help to plan out the tour route for the day and clearly explain the route to the tour staff
  • Oversee tour staff and assist with tour related day-to-day needs
  • Check that audio equipment is correctly functioning before distributing
  • Greet and check in tour guests
  • Monitor and direct visitor flow
  • Assist and help oversee Pregame Tour check-in and tour operations
  • Assist with D365 and other Special Events including internal requests, specialty tours, and tour events as needed
  • Assist with ADA guests as needed
  • Assist with special requests/duties as assigned
  • Assist with office work as assigned
  • Lead tours as needed

FAQs

What is the pay rate for the Tour Lead position?

The pay rate for the Tour Lead position is $20.00 per hour, though it may vary based on job-related factors such as experience, job skills, education, and training.

Is this a full-time or part-time position?

This is a part-time, seasonal position.

What are the essential duties of a Tour Lead?

Essential duties include supporting tours, maintaining records, overseeing tour staff, checking audio equipment, greeting guests, monitoring visitor flow, assisting with pregame tours, and leading tours as needed.

What are the minimum experience requirements for the Tour Lead role?

A minimum of two years of related work experience and/or training in customer service is required for the Tour Lead role.

Are there any specific educational requirements for this position?

Yes, a high school diploma, GED, or equivalent is required.

What languages are a plus for this position?

Bilingual skills in Spanish, Korean, or Japanese are considered a plus for this position.

Do I need to attend any training for this position?

Yes, you are required to attend preseason training tentatively scheduled for March 1 and 2.

What is the schedule flexibility required for this job?

You must be flexible with your schedule and daily assignments, including availability on weekends, holidays, and evenings.

How can current employees apply for this position?

Current Los Angeles Dodgers employees should apply via the internal job board in UKG by following the designated prompts.

Is there an emphasis on customer service in this role?

Yes, providing exceptional customer service to stadium visitors is a critical part of the Tour Lead's responsibilities.

image

Los Angeles Dodgers

Entertainment & Media
Industry
201-500
Employees
1883
Founded Year

Mission & Purpose

The Los Angeles Dodgers are a professional baseball team based in Los Angeles, California. The Dodgers are members of the National League West division of Major League Baseball (MLB). The team originated in Brooklyn, New York, where it was known by a number of nicknames before becoming the Dodgers definitively by 1932. The team moved to Los Angeles before the 1958 season. They played their first four seasons in Los Angeles at the Los Angeles Memorial Coliseum before moving to their current home of Dodger Stadium, the third-oldest ballpark in Major League Baseball (trailing Fenway Park and Wrigley Field). Since 2012, the Los Angeles Dodgers have been led by Guggenheim Baseball Management and a successful team of owners consisting of Mark Walter, Magic Johnson, Todd Boehly, Bobby Patton, Jr., Peter Guber, Billie Jean King and Ilana Kloss. Under this ownership group, the Dodgers have continued to set attendance records and achieved the team's first World Series championship in over 30 years. Andrew Friedman is the Dodgers’ President, Baseball Operations and the Manager is Dave Roberts, who recently agreed to a four-year contract to manage club through 2022. The Dodgers front office comprises approximately 300 full-time and 1,400 part-time employees. The Dodgers have won seven World Series titles and 21 National League pennants. Eight Cy Young Award winners have pitched for the Dodgers, winning a total of ten Cy Young Awards (both MLB records). The team has also produced 12 Rookie of the Year award winners, including four back-to-back from 1979–1982 and five back-to-back from 1992–1996, the longest consecutive streaks in Major League Baseball.

Benefits

  • Medical

  • Dental

  • 401k Plan

  • Basic Life Insurance

  • Game tickets

  • Paid Time Off & Holidays