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Training & Development Specialist

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Zurich Insurance

2mo ago

  • Job
    Full-time
    Mid & Senior Level
  • People, HR & Administration
    Education & Teaching
  • Houston

AI generated summary

  • You need a Bachelor's in a related field, strong communication skills, proficiency in Office tools, knowledge of curriculum design, and ability to handle multiple priorities. Spanish fluency is preferred.
  • You will collaborate with teams to enhance customer service, deliver training, create eLearning materials, assess content, train leaders, identify development needs, and maintain SharePoint.

Requirements

  • Basic Qualifications:
  • Bachelor’s degree in related field or equivalent degree or experience relevant to the work area related to customer service, human resources, or education
  • Flexible hours, adaptive, and time availability on short notice
  • Excellent communication skills, including verbal, written, interpersonal and presentation
  • Demonstrated proficiency with computer software: Office package: Outlook, Word, Excel, and PowerPoint
  • Knowledge of construction of curricula and educational planning, teaching methodologies, adaptability, and learning styles
  • Knowledge of behavioral characteristics and performance, individual differences in abilities, interests, personality, motivation, and learning pace
  • Knowledge of administrative procedures, such as file management, presentations, forms design, and forms
  • Knowledge of basic principles of business and management
  • Ability to analyze data determines root cause and develops an appropriate solution
  • Demonstrated experience managing multiple and competing priorities, proactive problem-solving ability with solutions-oriented attitude
  • Ability to collaborate across other departments and teams
  • Ability to handle an increasingly high volume of work in a fast-paced, deadline-driven environment
  • Ability to work independently within a team environment and make decisions while considering operations requirements
  • Preferred Qualifications:
  • Fluent in English and Spanish
  • Bachelors degree in related field
  • Knowledge of Microsoft SharePoint
  • Knowledge of eLearning software
  • Contact/Call Center experience is preferred, but not exclusive
  • Health care experience is preferred, but not exclusive

Responsibilities

  • Collaborates with the Implementation Manager, Account Managers, Operations Leadership, and various internal business partners to ensure Zurich's clients are in the best hands while traveling abroad
  • Develops and delivers plans to improve customer service excellence, enhance instruction and learning activities
  • Designs and provides assistance and claims training, including classroom training, WebEx sessions, and individual sessions for new hires and existing staff members
  • Develops evaluations of the training content
  • Creates and designs eLearning training material
  • Trains Team Leaders in technical and leadership skills, coaching and managing time and performance
  • Identify staff development needs and supports through coaching and mentoring techniques to improve their knowledge or skills
  • Co-maintains the Microsoft SharePoint site to ensure the right processes and accurate policy information is in place

FAQs

What is the location for the Training & Development Specialist position?

The position is located in Houston, TX.

What are the primary responsibilities of the Training & Development Specialist?

The primary responsibilities include designing, implementing, and delivering training programs for Assistance and Claims team members, improving customer service excellence, creating eLearning training materials, and identifying staff development needs.

What qualifications are required for this role?

A Bachelor's degree in a related field or equivalent experience in customer service, human resources, or education is required, along with excellent communication skills and proficiency in Microsoft Office software.

Is knowledge of eLearning software a requirement?

While knowledge of eLearning software is preferred, it is not a strict requirement for the position.

Is fluency in another language necessary for this role?

Fluency in English and Spanish is preferred but not mandatory.

What type of team dynamics should a candidate expect in this role?

Candidates should expect to work collaboratively across departments and teams while also being able to work independently.

Are flexible hours part of the job requirements?

Yes, flexible hours and availability on short notice are part of the job requirements.

What is the candidate’s role in staff development?

The candidate will identify staff development needs and support team members through coaching and mentoring techniques to improve their skills and knowledge.

Is prior experience in contact or call centers favorable for this position?

Yes, contact or call center experience is preferred but not exclusive.

Will the Training & Development Specialist have input in managing training content?

Yes, the Specialist will develop evaluations of the training content as well as assist in designing training programs.

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Zurich Insurance

Finance
Industry
10,001+
Employees
1872
Founded Year

Mission & Purpose

Zurich Insurance Group, commonly known as Zurich, is a leading multinational insurance company headquartered in Switzerland with a strong global presence, including the UK. Their core business involves providing a wide range of insurance products and services to individuals, businesses, and institutions. Zurich's ultimate mission revolves around helping their customers understand and protect themselves from risks. They achieve this by offering various insurance solutions, including life insurance, property and casualty insurance, as well as pension and investment products. Zurich's purpose is to safeguard individuals and businesses against unforeseen events, ensuring financial security and peace of mind. They are committed to delivering excellent customer service, promoting sustainability and resilience, and making a positive impact on the communities they serve.