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Training Specialist, Last Mile Training

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Amazon

Nov 3

Applications are closed

  • Job
    Full-time
    Senior Level
  • People, HR & Administration
    Education & Teaching
  • Patna

Requirements

  • 1. Experience in customer service and handling projects will be an added advantage.
  • 2. Should be able to translate and add voice over for the given content in regional languages.
  • 3. Provide support to existing data management through analysis and accurate reports.
  • 4. Capability to present intricate information to a variety of audiences.
  • 5. Proficient in MS Word, excel & PowerPoint
  • 6. Graduate in any field.
  • 7. Excellent organization & interpersonal skills.
  • 8. Person should be flexible working on weekends (in case of business requirement)
  • 9. Proven 5+ years of experience as a Training Specialist/ Trainer in a similar role.

Responsibilities

  • Supervise structured learning metrices and also oversee their results for the assigned territory and region.
  • Managing live performance metrices end to end for the assigned territory.
  • Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.
  • Maintaining data and analysis through reports on excel (as per business requirement)
  • Ensure completion of new hire training program, coaching & other performance improvement programs on time.
  • Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis.
  • Identifying learning coaches & certifying them.
  • Lead the individual improvement projects to enhance the business performance.
  • Drive Quality & Learning metrics
  • Conducting chime sessions & Class room sessions to the stake holders

FAQs

What is the primary mission of Amazon's Last Mile learning team?

The primary mission of Amazon's Last Mile learning team is to boost the competencies of employees by developing and conducting effective training programs, ultimately enhancing workplace performance in alignment with the company's core values.

What qualifications are required for this Training Specialist position?

A graduate degree in any field is required, along with proficiency in MS Word, Excel, and PowerPoint. A candidate should also possess excellent organization and interpersonal skills.

What kind of experience is preferred for this role?

A preferred candidate should have proven experience of at least 5 years as a Training Specialist or Trainer in a similar role.

Will the Training Specialist need to travel for work?

Yes, this role requires travel for business requirements.

Are there specific expectations regarding behavior for trainers in this role?

Yes, trainers are expected to listen to associates, be supportive, lead by example, and always exhibit the best behavior while at work.

What are some key job responsibilities of the Training Specialist?

Key responsibilities include supervising learning metrics, managing live performance metrics, conducting training sessions, maintaining data analysis through reports, and partnering with operations leaders for compliance audits.

Is there flexibility required in terms of work schedule?

Yes, the person should be flexible and willing to work on weekends if business requirements dictate.

How does the role contribute to employee training and development?

The role contributes by ensuring the completion of training programs for new hires, coaching existing employees, and conducting continuous learning sessions to improve performance.

Will the Training Specialist be responsible for reporting?

Yes, daily reporting and progress updates are part of the job responsibilities.

Is knowledge of regional languages required for the position?

Yes, the ability to translate and add voiceovers for training content in regional languages is an added advantage for candidates.

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

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