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Transportation Representative, Transportation Representative

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Amazon

29d ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Logistics
  • Indiana

AI generated summary

  • You need a degree, strong communication and comprehension skills, ability to work independently and in teams, familiarity with Windows and email applications, plus excellent typing and navigation skills.
  • You will communicate professionally, manage sensitive cases, ensure prompt service, meet performance metrics, and identify trends for process improvements through logical reasoning.

Requirements

  • Ø Graduation in any specialization from a recognized university.
  • Ø Excellent communication skills (written and verbal).
  • Ø Ability to communicate correctly and clearly with all customers
  • Ø Good comprehension skills – ability to clearly understand and state the issues customers present
  • Ø Ability to concentrate – follow customers issues without distraction to resolution
  • Ø Work successfully in a team environment as well as independently
  • Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
  • Ø Excellent typing skills
  • Ø Demonstrates an ability to successfully navigate websites
  • Ø Demonstrates a proficient knowledge of email applications

Responsibilities

  • Effectively communicate in a clear and professional manner at all times
  • Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners
  • Effectively manage sensitive cases by reporting up the escalation matrix
  • Demonstrate excellent time-management skills
  • Maintains or exceeds targeted performance metrics
  • Actively seek solutions through logical reasoning and identify trends to suggest process improvements

FAQs

What is the role of a Transportation Representative at Amazon?

The Transportation Representative acts as the primary interface between Amazon and delivery partners, identifying concerns, troubleshooting issues, and suggesting process improvements.

What qualifications are required for this position?

A graduation in any specialization from a recognized university is required, along with excellent written and verbal communication skills.

Is experience in logistics preferred for this role?

Yes, a logistics background and experience in a similar role are preferred qualifications for this position.

What are the key responsibilities of a Transportation Representative?

Key responsibilities include effectively communicating with delivery partners, managing sensitive cases, maintaining or exceeding performance metrics, and actively seeking solutions to issues.

Are there any specific technical skills required for this job?

Yes, familiarity with Windows XP, Microsoft Outlook, Microsoft Word, and the ability to navigate websites are required, along with excellent typing skills.

Will I need to work independently or as part of a team?

The position requires the ability to work successfully both independently and as part of a team.

How should I handle sensitive cases in this role?

Sensitive cases should be managed by reporting them up the escalation matrix and ensuring clear communication.

Do I need to be proficient in Excel for this job?

While not a basic requirement, proficiency in Excel is preferred for this role.

What type of work environment can I expect?

You can expect an inclusive culture that empowers employees to deliver the best results for customers.

Is there support for candidates with disabilities during the hiring process?

Yes, accommodations and adjustments are available for individuals with disabilities during the application and hiring process.

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.