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Transporter

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Orlando Health

Feb 21

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Healthcare
  • Orlando

AI generated summary

  • You must be self-motivated, able to work independently and in teams, communicate effectively, read/write basic correspondence, navigate computer systems, and have experience in patient care or customer service.
  • You will transport patients, communicate vital information, maintain equipment cleanliness, ensure safety, assist with clinical equipment, and uphold HIPAA compliance and customer service standards.

Requirements

  • This self-motivated Team Member must possess the ability to work independently as well as in a team setting with others in multiple departments and disciplines. Team member must possess ability to communicate with patients, visitors and internal customers using appropriate designated scripting and engagement techniques.
  • Ability to read and recognize similarities and differences between words and between series of numbers. Ability to write simple correspondence. Ability to respond to common inquiries or complaints from customers. Must be capable of accessing and using all department related computer systems such as but not limited to the TeleTracking programs that include Bed Tracking and Service Response where applicable, Outlook Email, Allscripts Transport system. Must be able to complete required mandatory educational training.
  • If required for area, must complete and be certified in: BLS/HealthCare Provider certification by the American Heart Association renewed every two years.
  • Demonstrated experience in a patient care setting or a customer service role.

Responsibilities

  • Provide safe and efficient transport of patients to all areas of the hospital. Assess patient to determine the most effective method for transport.
  • Communicate vital patient information with the department manager, group leads and other appropriate team members.
  • Responsible and accountable for reaching individual productivity standards established by the department.
  • Transport charts and specimens in an efficient and confidential manner.
  • Maintain all transportation equipment and assure its cleanliness and sanitary condition.
  • Demonstrates ability to log into and manipulate Allscripts Transport Tracking systems effectively and efficiently.
  • Understand and demonstrate outstanding customer service behavior and attitude, which will support and facilitate the mission, vision, and values of Orlando Health.
  • Aid in informing customers, nursing units, and diagnostic departments of delays.
  • Proactively seeks prevention of fire and safety hazards by storing equipment in designated areas.
  • Possess the ability to adjust the liter flow and determine PSI in an oxygen tank as well as the ability to transfer an oxygen regulator from one oxygen tank to another.
  • Has the knowledge and ability to safely remove a telemetry unit from a patient.
  • Follows hospital and departmental policies with special attention to safety, dress, attendance, punctuality and display of ID badge.
  • Handles work related information in a confidential manner to maintain HIPAA compliance.
  • Cooperates effectively and efficiently with team members to consistently meet the changing needs of the patient, department, and/or hospital.
  • Assist in the distribution and retrieval of clinical equipment throughout the facility.
  • Assist in cleaning equipment and restocks standby storage areas or returns it to the equipment room.
  • Assist in the distribution, retrieval, and maintenance of orthopedic equipment such as CPM, hot/cold therapy machines, trapeze bed frames, patient lifts, and traction weights and pulleys.
  • Transports and delivers items, equipment, and medications (excluding controlled substances and IV chemotherapy drugs) throughout the facility.
  • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.
  • Adheres to all Standards of Precaution, MSDS and Hand Hygiene directives.
  • Must complete all mandatory training as designated and required. Participates in departmental quality assurance and improvement activities as appropriate.
  • Demonstrate initiative and creativity to continuously improve services, departmental and interdepartmental processes, and any other activities that affect quality.

FAQs

What are the primary responsibilities of a Transporter?

A Transporter is responsible for providing safe and efficient transport of patients, communicating vital patient information, maintaining transportation equipment, ensuring HIPAA compliance, and assisting with the distribution and maintenance of clinical and orthopedic equipment throughout the facility.

What qualifications are required for the Transporter position?

The position requires the ability to read and recognize similarities and differences between words and numbers, write simple correspondence, and access department-related computer systems. Certification in BLS/HealthCare Provider by the American Heart Association may also be required.

Is prior experience necessary for this job?

Yes, the job requires demonstrated experience in a patient care setting or a customer service role.

What certifications must a Transporter maintain?

A Transporter must complete and maintain certification in BLS/HealthCare Provider by the American Heart Association, which is renewed every two years, if required for the area.

How important is teamwork in this role?

Teamwork is crucial, as the Transporter must work effectively with team members across various departments to meet the changing needs of patients and the hospital.

Are there specific safety and hygiene protocols the Transporter must follow?

Yes, the Transporter must adhere to all Standards of Precaution, MSDS, Hand Hygiene directives, and ensure the cleanliness and sanitary condition of transportation equipment.

What kind of communication skills are necessary for this position?

The Transporter must possess the ability to communicate appropriately with patients, visitors, and internal customers using designated scripting and engagement techniques.

What are the expectations in terms of attendance and punctuality?

The Transporter is expected to maintain reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA, and other federal, state, and local standards.

What type of training is required for this role?

The Transporter must complete all mandatory training as designated and is expected to participate in departmental quality assurance and improvement activities as appropriate.

How does the Transporter handle confidential information?

The Transporter must handle all work-related information in a confidential manner to maintain HIPAA compliance.

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Orlando Health

A trusted leader inspiring hope through the advancement of health.

Science & Healthcare
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.