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TTN Customer Assistant

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Marks and Spencer

Nov 6

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Milton Keynes

Requirements

  • This job role involves working through the night and this means we can’t consider applications from anyone under the age of 18.
  • This is a 22.5 hour temporary vacancy.
  • Work Pattern Sun 22:00-06:00 Mon 22:00 - 06:00 Tues 22:00-06:00.
  • High levels of customer service.
  • Committed to delivering excellent work with great attention to detail.
  • Open to and acts upon feedback, asking for this regularly.
  • Takes accountability for planning and managing own workload efficiently.
  • Strong communication skills.
  • Adaptable to changing situations.
  • Builds positive relationships by being a good listener.
  • Good level of digital capability.

Responsibilities

  • Serve our customers efficiently, both on the shop floor and at service points
  • Keep the store clean and tidy, ensuring that our shelves are always stocked with product
  • Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
  • Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
  • Build expert product knowledge to sell and recommend our products and services
  • We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

FAQs

What are the working hours for this role?

The working hours are Sunday, Monday, and Tuesday from 22:00 to 06:00.

Is this position temporary or permanent?

This is a 22.5 hour temporary vacancy.

Can I apply for this job if I am under 18?

No, we cannot consider applications from anyone under the age of 18 due to health and safety legislation.

What is the primary purpose of the TTN Customer Assistant role?

The primary purpose is to deliver a great shopping experience for customers by putting them before tasks and promoting the company’s products.

What key accountabilities are expected in this role?

Key accountabilities include serving customers efficiently, keeping the store clean and stocked, monitoring sales targets, proactively engaging with customers, and building product knowledge.

What essential capabilities should a candidate possess?

Candidates should have high levels of customer service, attention to detail, adaptability, accountability in workload management, strong communication skills, and a good level of digital capability.

Is there support for inclusion and diversity within the company?

Yes, Marks & Spencer is committed to an active Inclusion, Diversity and Equal Opportunities Policy.

Are reasonable adjustments available during the recruitment process?

Yes, we invite candidates to share any requirements for reasonable adjustments when completing their application, and we will make every effort to meet those needs.

Will I receive training for this role?

Yes, training will be provided to utilize all digital tools and communication channels to deliver for the customer.

Is there room for feedback and improvement in this role?

Yes, the role encourages openness to feedback and asks for it regularly to improve performance.

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Marks and Spencer

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan

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