FAQs
What are the primary responsibilities of a Uniformed Asset Protection Personnel?
The primary responsibilities include providing exceptional customer service to both internal and external customers, responding to Gatekeeper alarms, assessing safety hazards, escalating emergency situations, maintaining and submitting status reports, and performing all other duties as required.
What qualifications are preferred for this position?
Experience within a retail environment is preferred. Additionally, a candidate should have exceptional customer service skills, the ability to build relationships, a professional demeanor, and the capacity to remain calm in high-tension situations.
Is prior experience necessary for this job?
While prior experience is preferred, particularly within a retail environment, the emphasis is on exceptional customer service skills and the ability to work well with store teams.
What physical requirements are associated with the Uniformed Asset Protection Personnel role?
The role requires the ability to walk or stand for long periods and the capability to lift up to 50 lbs.
Is First Aid and CPR certification necessary for this position?
First Aid and CPR certification is considered an asset but not explicitly required.
How does one escalate emergency situations in this role?
Emergency situations should be escalated in a timely manner according to established protocols, ensuring that appropriate personnel are alerted to handle the crisis effectively.
What types of reports will the Uniformed Asset Protection Personnel need to maintain?
They will need to maintain and submit daily, weekly, and monthly status reports regarding their activities and observations.
How important is customer service in this role?
Customer service is critically important, as the role emphasizes providing exceptional support and building positive relationships with customers.