(USA) Sales and Training Manager - Membership

Sam's Club

21d ago

Job
Full-time
Senior Level
Customer Relations
Sales & Business Development
Keller

AI generated summary

You need a bachelor’s degree in business/communications or 4 years of relevant experience, plus 1 year of B2B sales experience.
You will drive membership goals, train associates, communicate benefits, ensure compliance, assist members, and promote a culture of excellence and integrity while managing marketing and training materials.

Requirements

Bachelor’s degree in business, communications, or related field OR 4 years’ experience in sales, retail or related field.
1 year’s sales experience in business to business sales.

Responsibilities

Drives membership in the assigned club by communicating goals results and feedback
Ensures signage is updated
Ensures all marketing collateraland signage related to membership programs is up to date
Completes and maintains required documentation and forms
Enables associatemembership engagement by working crossfunctionally with members managers and associates to identify training gaps andneeds
Ensures training plans and materials are efficient
Provides information on membership benefits
Promotes the value of company products andservices
Teaches associates to process and sell memberships upgrades and credit accounts
Communicates relevant information on membershipevents both inside and outside of the club
Assists associates with the proper execution of membership plans to support achieving membershipsales
Directs club membership goals by selling memberships in the field and in the club using various techniques for example cold calling outsideappointments membership drives
Communicates with current and prospective members
Educates members on membership types programs andbenefits
Identifies and matches member or prospective member needs with appropriate membership benefits services or product solutions
Responds to membership questions and concerns
Encourages membership renewals
Assists with member account decisions
Demonstrates exemplary actions and workload execution by modeling and training processes to associates providing on the job training in the workarea and salesfloor teaching new technology and tool functionality delivering new program rollout training and providing continuous learning andprocess improvement opportunities
Coordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholderssupporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability forand measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promotingcontinuous learning
Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition andensuring diversity awareness
Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity byimplementing related action plans utilizing and supporting the Open Door Policy and providing direction and guidance on applying these in executingbusiness processes and practices
Respect the individual: Builds highperforming teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform
Respect the individual: Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influence
Respect the individual: Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments
Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving
Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent
Serve Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans
Serve Our Customers and Members Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans
Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes
Strive for Excellence: Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change

FAQs

What is the primary role of the Sales and Training Manager - Membership at Sam's Club?

The primary role involves driving membership engagement, training associates on sales practices, and promoting membership benefits to enhance customer satisfaction and business relationships.

What qualifications are required for this position?

A Bachelor’s degree in business, communications, or a related field is required, or 4 years of experience in sales, retail, or a related field. Additionally, 1 year of sales experience in business-to-business sales is necessary.

Is sales experience preferred for this role?

Yes, supervisory and sales experience is preferred for this position.

What is the expected work environment for this job?

The work environment is fast-paced, especially during evenings, weekends, and holiday seasons, requiring the ability to multitask while engaging with members.

What are the key responsibilities of the role?

Key responsibilities include driving membership goals, teaching and training associates, assisting members with inquiries, maintaining a clean work area, and promoting the value of membership benefits.

Is there a salary range for this position?

Yes, the annual salary range for this position is $52,000.00 to $75,000.00, with additional performance-based bonuses.

What types of benefits are offered for this position?

Benefits include health coverage (medical, vision, and dental), financial benefits such as 401(k) plans, paid time off, short-term and long-term disability, and educational assistance programs.

Will training be provided for new associates?

Yes, the role involves teaching and providing on-the-job training to associates to improve their sales and membership processing skills.

What skills are essential for success in this role?

Essential skills include strong leadership qualities, effective multitasking, problem-solving abilities, and a focus on member satisfaction.

What is the work location for this position?

The primary location for this position is 201 Golden Triangle Blvd, Keller, TX 76248-4484, United States of America.

Sam's Club

Expect something special.

Retail & Consumer Goods

Industry

10,001+

Employees

Mission & Purpose

Sam’s Club (NYSE: WMT) is a warehouse club with 597 locations across the U.S. and Puerto Rico. A Sam's Club membership more than pays for itself with exclusive savings on the things you need, the things you love, and all sorts of unexpected things. Check out our membership benefits on www.SamsClub.com. In addition to the leading national brands, Sam's Club also carries Member's Mark, an exclusive, premium-quality private brand. Member's Mark products are exclusive designs that use top-of-the-line materials and the highest quality ingredients to make sure you get the best quality and value at members-only prices. Every year, we promote approximately 20,000 associates to jobs with more responsibility and higher pay. We also offer associate benefits like paid parental leave for full-time associates, additional support for adoptive families, 401(k) savings, health/dental/vision plans, associate stock purchase plans, associate discounts and more.