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UX Designer

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TalkTalk

1mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Design
    Product
  • Salford
  • Quick Apply

AI generated summary

  • You should have experience with Design Systems, accessibility standards, prototyping tools (Sketch, Figma), Agile methods, and the UX Double Diamond process. Be ready to advocate for the customer.
  • You will deliver UX designs, collaborate with stakeholders, implement strategies, share insights, and contribute to a customer-centric culture while ensuring timely delivery and team cohesion.

Requirements

  • You'll have experience with Design Systems and are aware of the AA accessibility requirements.
  • You'll also be experienced in using a variety of methods of prototyping using tools such as Sketch, Figma, Mural Invision and Marvel.
  • You'll be used to Agile ways of working and can identify and compare the best processes or delivery methods to use depending on the problem you’re trying to solve.
  • You know how to use the UX Double Diamond and can communicate your work using the process of Discover, Define, Design and Deliver.
  • You’re confident being the voice of the customer in product discussions when sharing innovative and pragmatic ways of solving a problem.

Responsibilities

  • Delivering UX Designs based on research and data that solve a clear customer or business need and seeing it through to delivery.
  • Work with Product Owners to fully understand the problem they’re trying to solve and set their expectations on how you will tackle the problem and how long the work will take.
  • Communicate and share your work with stakeholders in a clear manner.
  • Building relationships across the business to influence stakeholders, proactively collaborating and updating them early and often to keep them in the loop.
  • Following the UX process and delivering your work on time.
  • Recognising when to ask for further guidance and support.
  • Work with the team to implement the UX Strategy from a design perspective.
  • Engage with the team workshops and share any new and exciting developments that you come across in the wider industry.
  • Constructively add to the team dynamic and help us to grow.
  • Work with the UX team to ensure we’re designing a joined-up experience.
  • Contribute to growing a customer-centric culture by being the voice of the customer in meetings.
  • Feed into our new Design System to help it grow.
  • Identify new opportunities to help solve business problems.

FAQs

What is the main focus of the UX Designer role at TalkTalk?

The main focus is to implement the UX Design strategy across multiple product teams, solving business problems while creating user-centered experiences for affordable and reliable internet access.

What methodologies should a UX Designer be familiar with for this role?

A UX Designer should have knowledge of Design Thinking methodologies, particularly the Double Diamond process, which includes Discovery, Define, Design, and Deliver phases.

What tools should a UX Designer be experienced with?

A UX Designer should be experienced in using prototyping tools such as Sketch, Figma, Mural, InVision, and Marvel.

How will I be expected to collaborate with stakeholders?

You will be expected to build relationships across the business, proactively collaborating and updating stakeholders often, and communicating your work in a clear manner.

What kind of work environment can I expect at TalkTalk?

TalkTalk provides a dynamic workplace that supports diverse working styles, and they are open to discussing how you prefer to work beyond the typical 9-5 schedule.

What is the significance of customer focus in this role?

The UX Designer is expected to be the voice of the customer in product discussions, contributing to a customer-centric culture and helping identify solutions that address both customer and business problems.

Is accessibility an important aspect of this UX Designer role?

Yes, understanding AA accessibility requirements and integrating them into designs is essential for the role.

What kind of team will I be working with as a UX Designer?

You will be part of a wider Marketing team and collaborate with an innovative UX team that values creative thinking and helps drive the UCD cultural change within TalkTalk.

How important is it to be familiar with Agile methodologies in this role?

It is important as the UX Designer should be used to Agile ways of working and able to identify the best processes to use based on the problems being solved.

What opportunities are there for professional development within this role?

As a UX Designer, you will have the opportunity to engage in team workshops, share new developments in the industry, contribute to the growth of a Design System, and help identify new solutions to business challenges.

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TalkTalk

Telecommunications
Industry
1001-5000
Employees
2002
Founded Year

Mission & Purpose

To make TalkTalk for everyone, we need people like you. We’re on a mission to bring simple, affordable, reliable and fair connectivity, to everyone. We want to be the most recommended provider and we want our people to feel proud to work here. It’s why we’ve created a working environment where you can be yourself and give your all. You’ll be called on to out-think the competition. To work closely with your colleagues on new ideas that will make sure every customer is a happy customer. We’ve been a challenger brand from the word go. Now we’re looking for more people who’ll help us to challenge the status quo and change things for the better. To stand for something. For our customers, for our business and for the entire industry.