To make TalkTalk for everyone, we need people like you.

We’re on a mission to bring simple, affordable, reliable and fair connectivity, to everyone. We want to be the most recommended provider and we want our people to feel proud to work here.

It’s why we’ve created a working environment where you can be yourself and give your all. You’ll be called on to out-think the competition. To work closely with your colleagues on new ideas that will make sure every customer is a happy customer. We’ve been a challenger brand from the word go. Now we’re looking for more people who’ll help us to challenge the status quo and change things for the better. To stand for something. For our customers, for our business and for the entire industry.

Telecommunications

TalkTalk

You should have experience with Design Systems, accessibility standards, prototyping tools (Sketch, Figma), Agile methods, and the UX Double Diamond process. Be ready to advocate for the customer.

You will deliver UX designs, collaborate with stakeholders, implement strategies, share insights, and contribute to a customer-centric culture while ensuring timely delivery and team cohesion.

Design

Product

Salford

<div><div>This role will be instrumental in implementing the UX Design strategy across multiple product teams at TalkTalk, informed by the overarching UX strategy, working with multiple stakeholders from across the business to solve business problems.</div><div></div><div>
Your knowledge of Design Thinking methodologies will enable you to support the UX/UI team with your strong understanding of the Double Diamond process and seeing it through from Discovery to Define.</div><div></div><div>
Working as part of the wider Marketing team, you will be surrounded by innovative and creative thinkers and great leadership.</div><div></div><div>
Our mission is to create innovative and user-centered experiences that create a positive impact in order to support the UCD cultural change within TalkTalk. We&rsquo;re passionate about creating services that enable anyone in the UK to access affordable and reliable internet &ndash; and for the user experience of this to be exceptional.</div><div></div><div>
As a team, we&rsquo;re empathetic problem-solvers for both the customer and the business, and we understand how business problems are linked to customer problems and vice versa.</div><div></div><div>
As a UX Designer, you are expected to have a good understanding of the UX Design process as well identifying which methods to use and when. You will also be responsible for:</div><ul><li><div>
Delivering UX Designs based on research and data that solve a clear customer or business need and seeing it through to delivery.</div></li><li><div>
Work with Product Owners to fully understand the problem they&rsquo;re trying to solve and set their expectations on how you will tackle the problem and how long the work will take.</div></li><li><div>
Communicate and share your work with stakeholders in a clear manner.</div></li><li><div>
Building relationships across the business to influence stakeholders, proactively collaborating and updating them early and often to keep them in the loop.</div></li><li><div>
Following the UX process and delivering your work on time.</div></li><li><div>
Recognising when to ask for further guidance and support.</div></li></ul><div></div><div>
As part of the wider UX team you will:</div><ul><li><div>
Work with the team to implement the UX Strategy from a design perspective.</div></li><li><div>
Engage with the team workshops and share any new and exciting developments that you come across in the wider industry.</div></li><li><div>
Constructively add to the team dynamic and help us to grow.</div></li><li><div>
Work with the UX team to ensure we&rsquo;re designing a joined-up experience.</div></li><li><div>
Contribute to growing a customer-centric culture by being the voice of the customer in meetings.</div></li><li><div>
Feed into our new Design System to help it grow.</div></li><li><div>
Identify new opportunities to help solve business problems.</div></li></ul><div></div><div>
What do I need in order to deliver in the role?</div><div></div><div>
You'll have experience with Design Systems and are aware of the AA accessibility requirements. You'll also be experienced in using a variety of methods of prototyping using tools such as Sketch, Figma, Mural Invision and Marvel</div><div></div><div>
You'll be used to Agile ways of working and can identify and compare the best processes or delivery methods to use depending on the problem you&rsquo;re trying to solve.</div><div></div><div>
You know how to use the UX Double Diamond and can communicate your work using the process of Discover, Define, Design and Deliver.</div><div></div><div>
You&rsquo;re confident being the voice of the customer in product discussions when sharing innovative and pragmatic ways of solving a problem.</div><div></div><div>
As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.</div><div></div><div>
We&rsquo;re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.</div></div>

This role will be instrumental in implementing the UX Design strategy across multiple product teams at TalkTalk, informed by the overarching UX strategy, working with multiple stakeholders from across the business to solve business problems.
Your knowledge of Design Thinking methodologies will enable you to support the UX/UI team with your strong understanding of the Double Diamond process and seeing it through from Discovery to Define.
Working as part of the wider Marketing team, you will be surrounded by innovative and creative thinkers and great leadership.
Our mission is to create innovative and user-centered experiences that create a positive impact in order to support the UCD cultural change within TalkTalk. We’re passionate about creating services that enable anyone in the UK to access affordable and reliable internet – and for the user experience of this to be exceptional.
As a team, we’re empathetic problem-solvers for both the customer and the business, and we understand how business problems are linked to customer problems and vice versa.
As a UX Designer, you are expected to have a good understanding of the UX Design process as well identifying which methods to use and when. You will also be responsible for:
Delivering UX Designs based on research and data that solve a clear customer or business need and seeing it through to delivery.
Work with Product Owners to fully understand the problem they’re trying to solve and set their expectations on how you will tackle the problem and how long the work will take.
Communicate and share your work with stakeholders in a clear manner.
Building relationships across the business to influence stakeholders, proactively collaborating and updating them early and often to keep them in the loop.
Following the UX process and delivering your work on time.
Recognising when to ask for further guidance and support.
As part of the wider UX team you will:
Work with the team to implement the UX Strategy from a design perspective.
Engage with the team workshops and share any new and exciting developments that you come across in the wider industry.
Constructively add to the team dynamic and help us to grow.
Work with the UX team to ensure we’re designing a joined-up experience.
Contribute to growing a customer-centric culture by being the voice of the customer in meetings.
Feed into our new Design System to help it grow.
Identify new opportunities to help solve business problems.
What do I need in order to deliver in the role?
You'll have experience with Design Systems and are aware of the AA accessibility requirements. You'll also be experienced in using a variety of methods of prototyping using tools such as Sketch, Figma, Mural Invision and Marvel
You'll be used to Agile ways of working and can identify and compare the best processes or delivery methods to use depending on the problem you’re trying to solve.
You know how to use the UX Double Diamond and can communicate your work using the process of Discover, Define, Design and Deliver.
You’re confident being the voice of the customer in product discussions when sharing innovative and pragmatic ways of solving a problem.
As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.
We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.

UX Designer - TalkTalk

UX Designer

You should have experience in product/design operations, knowledge of the digital product lifecycle, and skills in process implementation, tool optimization, and cross-team collaboration.

You will manage product and design operations, optimize workflows, implement tools, drive process adoption, track KPIs, and foster collaboration to enhance digital experiences.

<div><div>Location: TalkTalk Digital Team (Flexible / Hybrid)</div><div>
About the Role: We&rsquo;re looking for a highly organized and strategic Product &amp; Design Operations Lead to join our digital team at TalkTalk. In this role, you'll drive operational excellence across both product and design functions, supporting the development of customer-facing digital journeys across sales and service. You&rsquo;ll play a key part in shaping the efficiency, alignment, and collaboration of these functions, ensuring the seamless delivery of impactful, customer-centric digital experiences.</div><div>
Key Responsibilities:</div><div>
Operational Management &amp; Tooling:</div><ul><li><div>
Own and manage the day-to-day operations of product and design teams, ensuring smooth coordination, prioritization, and delivery of high-quality digital experiences.</div></li><li><div>
Implement and refine operational frameworks, including agile methodologies, design sprints, and product lifecycle management, to ensure efficient execution and continuous improvement.</div></li><li><div>
Lead the development, implementation, and optimization of tooling across product and design functions, enabling efficient collaboration, workflow automation, and enhanced productivity. This includes platforms such as Jira, Confluence, ProductBoard, and Figma.</div></li></ul><div>
Best Practices &amp; Frameworks:</div><ul><li><div>
Drive the adoption of best-in-class product and design processes, inspired by leading companies like Meta, Amazon, Netflix, and Google, and ensure these practices are embedded across the team.</div></li><li><div>
Develop, standardize, and continuously improve best practice frameworks for product and design operations, ensuring scalability and consistency in approach across multiple projects.</div></li><li><div>
Establish and track key performance indicators (KPIs) and metrics to monitor the success of operational processes and make data-driven improvements.</div></li></ul><div>
Cross-Functional Collaboration:</div><ul><li><div>
Facilitate cross-functional collaboration between product, design, engineering, and business teams to streamline workflows and optimize delivery.</div></li><li><div>
Lead change management efforts to ensure smooth transitions when implementing new processes, tools, or frameworks.</div></li></ul><div>
Strategic Support:</div><ul><li><div>
Support strategic initiatives to scale and improve the overall product and design functions, aligning with broader digital transformation goals.</div></li><li><div>
Foster a culture of collaboration, accountability, and innovation, while maintaining a focus on the customer experience.</div></li></ul><div>
Experience Needed:</div><ul><li><div>
Proven experience in product or design operations, ideally within a digital or tech-first organization.</div></li><li><div>
Deep understanding of the digital product development lifecycle, from discovery to delivery.</div></li><li><div>
Strong track record of implementing operational processes that drive efficiency, scalability, and alignment in cross-functional teams.</div></li><li><div>
Experience in developing and optimizing tooling ecosystems across product and design teams to enable collaboration and drive productivity.</div></li><li><div>
Familiarity with best-in-class frameworks and methodologies used by leading tech companies (e.g., Agile, Lean, Design Thinking).</div></li><li><div>
Excellent communication skills with the ability to influence and collaborate with senior leaders, product managers, designers, and engineers.</div></li><li><div>
Experience with digital tools like Jira, Confluence, ProductBoard, Figma, or similar platforms is a plus.</div></li></ul><div>
A passion for customer-centric design and an ability to align product and design teams to deliver exceptional digital journeys</div><div></div><div>
As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.</div><div></div><div>
We&rsquo;re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.</div></div>

Location: TalkTalk Digital Team (Flexible / Hybrid)
About the Role: We’re looking for a highly organized and strategic Product & Design Operations Lead to join our digital team at TalkTalk. In this role, you'll drive operational excellence across both product and design functions, supporting the development of customer-facing digital journeys across sales and service. You’ll play a key part in shaping the efficiency, alignment, and collaboration of these functions, ensuring the seamless delivery of impactful, customer-centric digital experiences.
Key Responsibilities:
Operational Management & Tooling:
Own and manage the day-to-day operations of product and design teams, ensuring smooth coordination, prioritization, and delivery of high-quality digital experiences.
Implement and refine operational frameworks, including agile methodologies, design sprints, and product lifecycle management, to ensure efficient execution and continuous improvement.
Lead the development, implementation, and optimization of tooling across product and design functions, enabling efficient collaboration, workflow automation, and enhanced productivity. This includes platforms such as Jira, Confluence, ProductBoard, and Figma.
Best Practices & Frameworks:
Drive the adoption of best-in-class product and design processes, inspired by leading companies like Meta, Amazon, Netflix, and Google, and ensure these practices are embedded across the team.
Develop, standardize, and continuously improve best practice frameworks for product and design operations, ensuring scalability and consistency in approach across multiple projects.
Establish and track key performance indicators (KPIs) and metrics to monitor the success of operational processes and make data-driven improvements.
Cross-Functional Collaboration:
Facilitate cross-functional collaboration between product, design, engineering, and business teams to streamline workflows and optimize delivery.
Lead change management efforts to ensure smooth transitions when implementing new processes, tools, or frameworks.
Strategic Support:
Support strategic initiatives to scale and improve the overall product and design functions, aligning with broader digital transformation goals.
Foster a culture of collaboration, accountability, and innovation, while maintaining a focus on the customer experience.
Experience Needed:
Proven experience in product or design operations, ideally within a digital or tech-first organization.
Deep understanding of the digital product development lifecycle, from discovery to delivery.
Strong track record of implementing operational processes that drive efficiency, scalability, and alignment in cross-functional teams.
Experience in developing and optimizing tooling ecosystems across product and design teams to enable collaboration and drive productivity.
Familiarity with best-in-class frameworks and methodologies used by leading tech companies (e.g., Agile, Lean, Design Thinking).
Excellent communication skills with the ability to influence and collaborate with senior leaders, product managers, designers, and engineers.
Experience with digital tools like Jira, Confluence, ProductBoard, Figma, or similar platforms is a plus.
A passion for customer-centric design and an ability to align product and design teams to deliver exceptional digital journeys
As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.
We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.

Product & Design Operations Manager - TalkTalk

Product & Design Operations Manager

You must be CIPD Level 5 qualified, experienced in employee relations and change management, possess strong stakeholder skills, and be adept in HR best practices and problem-solving.

You will provide ER advice, manage cases, support change initiatives, design training, update policies, and partner with leaders to enhance people management and mitigate risks.

Consulting

People, HR & Administration

<div><div>Role Overview:</div><div>
We have an exciting opportunity for an experienced Employee Relations (ER) and Change Partner to join our People Team, reporting to a Head of HR. You will play a pivotal role in ensuring effective management of our employee relations and policy issues, including providing tools and enabling upskilling, while driving successful organisational change initiatives.</div><div>
The role is envisaged to be required on a 12-month fixed term basis, however there is the possibility of this moving into a permanent role.</div><div></div><div>
Key Responsibilities:</div><div>
Case Management and ER Support:</div><ul><li><div>
Provide timely and commercially balanced advice on policy, process, employment law, and best practices to colleagues and people leaders across the business.</div></li><li><div>
Offer guidance on complex ER cases, ensuring effective case management and resolution.</div></li><li><div>
Act as a trusted advisor to leaders and managers, guiding them on issues such as disciplinary action, grievances, performance management, and employee well-being.</div></li><li><div>
Proactively manage cases, identifying root causes and suggesting interventions where appropriate.</div></li><li><div>
Support people leaders in navigating sensitive situations while maintaining confidentiality and a high level of service.</div></li></ul><div>
Change Management and Restructuring:</div><ul><li><div>
Provide support to Heads of HR with organizational change programs, including restructures, redundancies, and TUPE transfers.</div></li><li><div>
Support on change management initiatives, supporting organisational design, problem-solving, and behavioural change.</div></li><li><div>
Ensure that change management processes are executed efficiently and in line with employment law and best practice.</div></li></ul><div></div><div>
Manager Upskilling and Training:</div><ul><li><div>
Design and deliver people management training to upskill people leaders in key ER topics, ensuring they have the tools to manage performance and employee relations effectively.</div></li><li><div>
Provide coaching and development to people managers, enabling them to handle ER matters and organizational change.</div></li><li><div>
Ensure that managers are equipped with the necessary resources (policies, guidelines, training) to make informed decisions and lead their teams effectively.</div></li></ul><div></div><div>
Policy Advice and Development:</div><ul><li><div>
Support the development and review of HR policies, ensuring they are aligned with current employment law and business needs.</div></li><li><div>
Project manage the end-to-end process of policy reviews, including benchmarking, writing, and updating policies.</div></li><li><div>
Provide guidance on policy interpretation and ensure that policies are consistently applied across the business.</div></li><li><div>
Regularly update and maintain the Help centre articles to promote self-service options for employees and managers.</div></li></ul><div></div><div>
Stakeholder Management and Coaching:</div><ul><li><div>
Build strong relationships with leadership and key business stakeholders, providing strategic HR partnering and guidance on people management issues.</div></li><li><div>
Partner with specialist teams, such as occupational health and employment lawyers, to manage cases effectively and mitigate risks.</div></li></ul><div></div><div>
Continuous Improvement and Risk Management:</div><ul><li><div>
Identify opportunities for continuous improvement in HR processes, ensuring efficiency and a positive employee experience.</div></li><li><div>
Monitor and manage risks to the business related to ER and change management issues, proactively addressing challenges as they arise.</div></li></ul><div></div><div>
Experience and Qualifications:</div><ul><li><div>
CIPD Qualified (Level 5) or equivalent HR qualification.</div></li><li><div>
Proven experience in employee relations, case management, and providing employment law advice.</div></li><li><div>
Experience in supporting organizational change initiatives, including restructures, redundancies, and ideally also exposure to supporting TUPE processes.</div></li><li><div>
Strong stakeholder management and relationship-building skills.</div></li><li><div>
Experience of coaching and upskilling people leaders in managing ER issues and driving change.</div></li><li><div>
Solid understanding of HR best practices, policies, and procedures.</div></li><li><div>
Commercial acumen and the ability to balance people management with business needs.</div></li><li><div>
Project management experience in policy development or change management.</div></li><li><div>
Experience in a fast-paced, dynamic environment where you can drive change effectively.</div></li></ul><div></div><div>
Skills:</div><ul><li><div>
Excellent problem-solving and analytical skills.</div></li><li><div>
Strong communication and interpersonal skills.</div></li><li><div>
Ability to manage complex cases with a commercially balanced and practical approach.</div></li><li><div>
Resilient and adaptable, with a proactive attitude to managing challenging situations.</div></li><li><div>
High level of confidentiality and discretion in dealing with sensitive issues.</div></li></ul><div></div><div>
Why Join Us:</div><div>
In this role, you will have the opportunity to make a significant impact on the organization by helping shape its culture, manage change effectively, and provide expert support to our people leaders. If you are an experienced ER and change management professional looking for a dynamic and rewarding role, we would love to hear from you.</div><div></div><div>
What is it for you</div><ul><li><div>
True flexible working and hybrid working options available for employees.</div></li><li><div>
25 days holiday, 3 wellbeing days plus your birthday off (you also get the option to buy up to 10 extra days holiday per year your holiday allowance goes up with tenure).</div></li><li><div>
Free private healthcare for all employees, competitive pension scheme and the opportunity to earn bonus.</div></li><li><div>
Free broadband for all employees plus gifts for major life events such as marriages and birth.</div></li><li><div>
We have several employee networks that you can join. Our networks are open to everyone and are a great place to connect with colleagues, get peer-to-peer support, share resources, and join in on thought-provoking conversations.</div></li><li><div>
Flexible salary sacrifice scheme including dental, gym, electric car scheme and much more, plus a huge range of shopping and leisure discounts so you can save even more cash.</div></li><li><div>
We encourage all colleagues to put our values into action by volunteering for a charity or community organisation. We'll give you up to 3 paid days per year to do so.</div></li></ul><div></div><div>
As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.</div><div></div><div>
We&rsquo;re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.</div></div>

Role Overview:
We have an exciting opportunity for an experienced Employee Relations (ER) and Change Partner to join our People Team, reporting to a Head of HR. You will play a pivotal role in ensuring effective management of our employee relations and policy issues, including providing tools and enabling upskilling, while driving successful organisational change initiatives.
The role is envisaged to be required on a 12-month fixed term basis, however there is the possibility of this moving into a permanent role.
Key Responsibilities:
Case Management and ER Support:
Provide timely and commercially balanced advice on policy, process, employment law, and best practices to colleagues and people leaders across the business.
Offer guidance on complex ER cases, ensuring effective case management and resolution.
Act as a trusted advisor to leaders and managers, guiding them on issues such as disciplinary action, grievances, performance management, and employee well-being.
Proactively manage cases, identifying root causes and suggesting interventions where appropriate.
Support people leaders in navigating sensitive situations while maintaining confidentiality and a high level of service.
Change Management and Restructuring:
Provide support to Heads of HR with organizational change programs, including restructures, redundancies, and TUPE transfers.
Support on change management initiatives, supporting organisational design, problem-solving, and behavioural change.
Ensure that change management processes are executed efficiently and in line with employment law and best practice.
Manager Upskilling and Training:
Design and deliver people management training to upskill people leaders in key ER topics, ensuring they have the tools to manage performance and employee relations effectively.
Provide coaching and development to people managers, enabling them to handle ER matters and organizational change.
Ensure that managers are equipped with the necessary resources (policies, guidelines, training) to make informed decisions and lead their teams effectively.
Policy Advice and Development:
Support the development and review of HR policies, ensuring they are aligned with current employment law and business needs.
Project manage the end-to-end process of policy reviews, including benchmarking, writing, and updating policies.
Provide guidance on policy interpretation and ensure that policies are consistently applied across the business.
Regularly update and maintain the Help centre articles to promote self-service options for employees and managers.
Stakeholder Management and Coaching:
Build strong relationships with leadership and key business stakeholders, providing strategic HR partnering and guidance on people management issues.
Partner with specialist teams, such as occupational health and employment lawyers, to manage cases effectively and mitigate risks.
Continuous Improvement and Risk Management:
Identify opportunities for continuous improvement in HR processes, ensuring efficiency and a positive employee experience.
Monitor and manage risks to the business related to ER and change management issues, proactively addressing challenges as they arise.
Experience and Qualifications:
CIPD Qualified (Level 5) or equivalent HR qualification.
Proven experience in employee relations, case management, and providing employment law advice.
Experience in supporting organizational change initiatives, including restructures, redundancies, and ideally also exposure to supporting TUPE processes.
Strong stakeholder management and relationship-building skills.
Experience of coaching and upskilling people leaders in managing ER issues and driving change.
Solid understanding of HR best practices, policies, and procedures.
Commercial acumen and the ability to balance people management with business needs.
Project management experience in policy development or change management.
Experience in a fast-paced, dynamic environment where you can drive change effectively.
Skills:
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
Ability to manage complex cases with a commercially balanced and practical approach.
Resilient and adaptable, with a proactive attitude to managing challenging situations.
High level of confidentiality and discretion in dealing with sensitive issues.
Why Join Us:
In this role, you will have the opportunity to make a significant impact on the organization by helping shape its culture, manage change effectively, and provide expert support to our people leaders. If you are an experienced ER and change management professional looking for a dynamic and rewarding role, we would love to hear from you.
What is it for you
True flexible working and hybrid working options available for employees.
25 days holiday, 3 wellbeing days plus your birthday off (you also get the option to buy up to 10 extra days holiday per year your holiday allowance goes up with tenure).
Free private healthcare for all employees, competitive pension scheme and the opportunity to earn bonus.
Free broadband for all employees plus gifts for major life events such as marriages and birth.
We have several employee networks that you can join. Our networks are open to everyone and are a great place to connect with colleagues, get peer-to-peer support, share resources, and join in on thought-provoking conversations.
Flexible salary sacrifice scheme including dental, gym, electric car scheme and much more, plus a huge range of shopping and leisure discounts so you can save even more cash.
We encourage all colleagues to put our values into action by volunteering for a charity or community organisation. We'll give you up to 3 paid days per year to do so.
As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.
We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.

ER and Change Partner - TalkTalk

ER and Change Partner

You should have app design experience, problem-solving skills, storytelling ability, collaboration success, customer advocacy, and a keen understanding of market trends and business outcomes.

You will design user experiences for the TalkTalk PLUS App, collaborate with cross-functional teams, facilitate workshops, validate concepts, advocate for customers, and ensure alignment with business goals.

<div>
 <div>
  <div>
   <div>
    TalkTalk is a challenger brand, we like to disrupt the market and this is a unique opportunity for an experienced Product Designer to disrupt and innovate by designing new and unique products and services.
   </div>
  </div>
  <div>
   <div>
    You’ll be part of an empowered product team, responsible for the TalkTalk PLUS App user experience across all interactions. We’re looking for a Product Designer who has past experience of Service Design, UX and UI. Working in partnership with a Product Manager, Engineer and a team of developers, you’ll be responsible for the full design process from Discovery through to Delivery. You’ll embed the design process in your squad, champion the product and achieve the most valuable design across Customer, Commercial and Tech. You’ll be a design leader, natural collaborator and have proven experience of designing and continually improving Apps.
   </div>
  </div>
  <div></div>
  <div>
   <div>
    The Team
   </div>
  </div>
  <div>
   <div>
    You will work in an outcome focussed squad alongside a Product Manager, Product Tech lead, developers and testers to identify solutions and deliver outcomes.
   </div>
  </div>
  <div></div>
  <div>
   <div>
    Skills, Knowledge &amp; Experience
   </div>
  </div>
  <div>
   <ul>
    <li>
     <div>
      Experience of designing App products and services including full end-to-end journeys (Portfolio required)
     </div></li>
   </ul>
  </div>
  <div>
   <ul>
    <li>
     <div>
      Evidence of solving complex design problems and implementing brilliant solutions
     </div></li>
   </ul>
  </div>
  <div>
   <ul>
    <li>
     <div>
      Experience of storytelling and compelling product narratives to influence stakeholders
     </div></li>
   </ul>
  </div>
  <div>
   <ul>
    <li>
     <div>
      Creating visually appealing presentations to communicate your design ideas
     </div></li>
   </ul>
  </div>
  <div>
   <ul>
    <li>
     <div>
      Collaboration skills and ability to work well with engineers, product managers, insights / analytics and other key stakeholders
     </div></li>
   </ul>
  </div>
  <div>
   <ul>
    <li>
     <div>
      Desire to continually improve and find ways of doing things better
     </div></li>
   </ul>
  </div>
  <div>
   <ul>
    <li>
     <div>
      Experience of working with a product manager to feed the product backlog with features that add value
     </div></li>
   </ul>
  </div>
  <div>
   <ul>
    <li>
     <div>
      Able to work well with engineers, create effective design documentation and ship product increments
     </div></li>
   </ul>
  </div>
  <div>
   <ul>
    <li>
     <div>
      Facilitate design thinking workshops and ideation sessions to foster creativity and generate innovative / disruptive ideas
     </div></li>
   </ul>
  </div>
  <div>
   <ul>
    <li>
     <div>
      Validate product concepts through experimentation and iterative testing, gathering feedback from customers and stakeholders
     </div></li>
   </ul>
  </div>
  <div>
   <ul>
    <li>
     <div>
      Advocate for the voice of the customer and ensure design decisions are driven by customer insights and data
     </div></li>
   </ul>
  </div>
  <div>
   <ul>
    <li>
     <div>
      Stay up to date with industry trends, emerging technologies and best practices in product design
     </div></li>
   </ul>
  </div>
  <div>
   <ul>
    <li>
     <div>
      Ability to plan and estimate the size of design work
     </div></li>
   </ul>
  </div>
  <div>
   <ul>
    <li>
     <div>
      Ensure our products and services align with our brand identity
     </div></li>
   </ul>
  </div>
 </div>
 <div>
  <div>
   <ul>
    <li>
     <div>
      Commercial acumen – understanding of customers, market, able to align design process to business outcomes
     </div></li>
   </ul>
  </div>
  <div>
   <ul>
    <li>
     <div>
      Strong objection handling and influencing skills to ensure design meeting the needs of the problem not the individual stakeholders
     </div></li>
   </ul>
  </div>
  <div></div>
  <div>
   <div>
    Our values
   </div>
  </div>
  <div>
   <div>
    It’s important that anyone who applies for this role can live the values of:
   </div>
  </div>
  <div>
   <ul>
    <li>
     <div>
      Challenge
     </div></li>
   </ul>
  </div>
  <div>
   <ul>
    <li>
     <div>
      Care
     </div></li>
   </ul>
  </div>
  <div>
   <ul>
    <li>
     <div>
      Commit
     </div></li>
   </ul>
  </div>
  <div></div>
  <div>
   <div>
    Benefits
   </div>
  </div>
  <div>
   <ul>
    <li>
     <div>
      Competitive salary
     </div></li>
   </ul>
  </div>
  <div>
   <ul>
    <li>
     <div>
      Bonus
     </div></li>
   </ul>
  </div>
  <div>
   <ul>
    <li>
     <div>
      Holidays and Bank holidays
     </div></li>
   </ul>
  </div>
  <div>
   <ul>
    <li>
     <div>
      2 wellbeing days (can be taken anytime during the year)
     </div></li>
   </ul>
  </div>
  <div>
   <ul>
    <li>
     <div>
      Volunteer days
     </div></li>
   </ul>
  </div>
  <div>
   <ul>
    <li>
     <div>
      Hybrid working
     </div></li>
   </ul>
  </div>
  <div>
   <ul>
    <li>
     <div>
      Free parking
     </div></li>
   </ul>
  </div>
  <div>
   <ul>
    <li>
     <div>
      £1 breakfast on-site
     </div></li>
   </ul>
  </div>
  <div></div>
  <div>
   <div>
    We offer a dynamic and collaborative work environment, opportunities for professional growth and the chance to make a significant impact on the user experience for millions of customers. If you are passionate about design, customer-centric innovation and driving meaningful change, we encourage you to apply for this exciting opportunity.
   </div>
  </div>
 </div>
 <div></div>
 <div>
  As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.
 </div>
 <div></div>
 <div>
  We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.
 </div>
</div>


 
  
   
    TalkTalk is a challenger brand, we like to disrupt the market and this is a unique opportunity for an experienced Product Designer to disrupt and innovate by designing new and unique products and services.
   
  
  
   
    You’ll be part of an empowered product team, responsible for the TalkTalk PLUS App user experience across all interactions. We’re looking for a Product Designer who has past experience of Service Design, UX and UI. Working in partnership with a Product Manager, Engineer and a team of developers, you’ll be responsible for the full design process from Discovery through to Delivery. You’ll embed the design process in your squad, champion the product and achieve the most valuable design across Customer, Commercial and Tech. You’ll be a design leader, natural collaborator and have proven experience of designing and continually improving Apps.
   
  
  
  
   
    The Team
   
  
  
   
    You will work in an outcome focussed squad alongside a Product Manager, Product Tech lead, developers and testers to identify solutions and deliver outcomes.
   
  
  
  
   
    Skills, Knowledge & Experience
   
  
  
   
    
     
      Experience of designing App products and services including full end-to-end journeys (Portfolio required)
     
   
  
  
   
    
     
      Evidence of solving complex design problems and implementing brilliant solutions
     
   
  
  
   
    
     
      Experience of storytelling and compelling product narratives to influence stakeholders
     
   
  
  
   
    
     
      Creating visually appealing presentations to communicate your design ideas
     
   
  
  
   
    
     
      Collaboration skills and ability to work well with engineers, product managers, insights / analytics and other key stakeholders
     
   
  
  
   
    
     
      Desire to continually improve and find ways of doing things better
     
   
  
  
   
    
     
      Experience of working with a product manager to feed the product backlog with features that add value
     
   
  
  
   
    
     
      Able to work well with engineers, create effective design documentation and ship product increments
     
   
  
  
   
    
     
      Facilitate design thinking workshops and ideation sessions to foster creativity and generate innovative / disruptive ideas
     
   
  
  
   
    
     
      Validate product concepts through experimentation and iterative testing, gathering feedback from customers and stakeholders
     
   
  
  
   
    
     
      Advocate for the voice of the customer and ensure design decisions are driven by customer insights and data
     
   
  
  
   
    
     
      Stay up to date with industry trends, emerging technologies and best practices in product design
     
   
  
  
   
    
     
      Ability to plan and estimate the size of design work
     
   
  
  
   
    
     
      Ensure our products and services align with our brand identity
     
   
  
 
 
  
   
    
     
      Commercial acumen – understanding of customers, market, able to align design process to business outcomes
     
   
  
  
   
    
     
      Strong objection handling and influencing skills to ensure design meeting the needs of the problem not the individual stakeholders
     
   
  
  
  
   
    Our values
   
  
  
   
    It’s important that anyone who applies for this role can live the values of:
   
  
  
   
    
     
      Challenge
     
   
  
  
   
    
     
      Care
     
   
  
  
   
    
     
      Commit
     
   
  
  
  
   
    Benefits
   
  
  
   
    
     
      Competitive salary
     
   
  
  
   
    
     
      Bonus
     
   
  
  
   
    
     
      Holidays and Bank holidays
     
   
  
  
   
    
     
      2 wellbeing days (can be taken anytime during the year)
     
   
  
  
   
    
     
      Volunteer days
     
   
  
  
   
    
     
      Hybrid working
     
   
  
  
   
    
     
      Free parking
     
   
  
  
   
    
     
      £1 breakfast on-site
     
   
  
  
  
   
    We offer a dynamic and collaborative work environment, opportunities for professional growth and the chance to make a significant impact on the user experience for millions of customers. If you are passionate about design, customer-centric innovation and driving meaningful change, we encourage you to apply for this exciting opportunity.
   
  
 
 
 
  As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.
 
 
 
  We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.
 


Product Designer - TalkTalk

Product Designer

You must have commercial law expertise, contract negotiation experience, dispute management skills, knowledge of data protection, marketing compliance, project management, and strong communication skills.

You will negotiate supplier contracts, manage disputes, advise on legal matters, support complex projects, and ensure marketing compliance while aligning with business objectives.

Legal

<div>
 <div>
  Our lawyers are commercial advisers; passionate about the law but integrated into the business agenda. Working in this consumer facing telecommunications business, you will provide timely, accurate legal support enabling the business to meet strategic priorities whilst maintaining compliance with law and regulation.
 </div>
 <div></div>
 <div>
  As a valued member of the legal team, the senior stakeholders of the business will rely upon your legal expertise as well as your ability to rationalise, explain and simplify issues. This may span across all areas of law, including amongst other things, commercial, acquisition, disposals, litigation, marketing, employment, data protection and regulatory work.
 </div>
 <div></div>
 <div>
  Your workload will be varied and will typically include:
 </div>
 <div></div>
 <div>
  1. Negotiating contracts with suppliers to ensure documents accurately reflect commercial decisions and enable the business to meet its strategic priorities, whilst at all times remaining consistent with legal and regulatory obligations.
 </div>
 <div></div>
 <div>
  2. Getting involved with wider commercial issues and helping the business to achieve its strategic and fiscal objectives whilst maintaining its ethos as a value provider.
 </div>
 <div></div>
 <div>
  3. Managing disputes and litigation in a commercial, cost-effective manner.
 </div>
 <div></div>
 <div>
  4. Advising stakeholders on ad hoc legal matters and keeping the Head of Legal and wider team informed at all times of important matters.
 </div>
 <div></div>
 <div>
  5. Getting involved in complex projects, including acquisitions, disposals and corporate finance deals.
 </div>
 <div></div>
 <div>
  6. Advising the marketing and commercial teams on ASA and marketing compliance and ensuring that adverts are both compliant but commercially able to meet business objectives.
 </div>
 <div></div>
 <div>
  You will be expected to make difficult decisions under pressure and sensibly manage your workload by constantly prioritising to reflect the changing needs of the business. You will also build strong relationships with senior management across the business and support their wider teams in delivering their objectives.
 </div>
 <div></div>
 <div>
  As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.
 </div>
 <div></div>
 <div>
  We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.
 </div>
</div>


 
  Our lawyers are commercial advisers; passionate about the law but integrated into the business agenda. Working in this consumer facing telecommunications business, you will provide timely, accurate legal support enabling the business to meet strategic priorities whilst maintaining compliance with law and regulation.
 
 
 
  As a valued member of the legal team, the senior stakeholders of the business will rely upon your legal expertise as well as your ability to rationalise, explain and simplify issues. This may span across all areas of law, including amongst other things, commercial, acquisition, disposals, litigation, marketing, employment, data protection and regulatory work.
 
 
 
  Your workload will be varied and will typically include:
 
 
 
  1. Negotiating contracts with suppliers to ensure documents accurately reflect commercial decisions and enable the business to meet its strategic priorities, whilst at all times remaining consistent with legal and regulatory obligations.
 
 
 
  2. Getting involved with wider commercial issues and helping the business to achieve its strategic and fiscal objectives whilst maintaining its ethos as a value provider.
 
 
 
  3. Managing disputes and litigation in a commercial, cost-effective manner.
 
 
 
  4. Advising stakeholders on ad hoc legal matters and keeping the Head of Legal and wider team informed at all times of important matters.
 
 
 
  5. Getting involved in complex projects, including acquisitions, disposals and corporate finance deals.
 
 
 
  6. Advising the marketing and commercial teams on ASA and marketing compliance and ensuring that adverts are both compliant but commercially able to meet business objectives.
 
 
 
  You will be expected to make difficult decisions under pressure and sensibly manage your workload by constantly prioritising to reflect the changing needs of the business. You will also build strong relationships with senior management across the business and support their wider teams in delivering their objectives.
 
 
 
  As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.
 
 
 
  We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.
 


TalkTalk

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