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UX Researcher

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Lyft

Dec 6

Applications are closed

  • Job
    Full-time
    Mid Level
  • Research & Development
    Product
  • New York

Requirements

  • 4+ years of experience conducting research, using both qualitative and quantitative methods
  • Experience researching the end-to-end user experience
  • Interest in partnering with teammates to increase understanding of user research
  • Excellent story-telling abilities and facilitation skills
  • Ability to communicate and coordinate cross-functionally in order to engage stakeholders from across the organization
  • Willingness to take initiative, run with projects, and speak up when support and guidance is needed
  • Undergraduate degree in Human-Computer Interaction, Psychology, Computer Science, Cognitive Science, or a related field OR comparable UX research experience
  • Bonus Points
  • Graduate degree in Human-Computer Interaction, Psychology, Computer Science, Cognitive Science, Business or a related field
  • Fluency in Spanish (verbal and written)
  • Experience using research to guide product development from seed-to-scale
  • Design thinking methods and brainstorm facilitation

Responsibilities

  • Design and conduct studies across key product areas, utilizing methods such as ethnographic/field research, surveys, concept testing, usability testing, and any other methods you find impactful
  • Review, analyze, and communicate mixed methods data to generate tactical and strategic insights, as well as actionable recommendations which drive product innovation and design improvements for users
  • Work with cross-functional partners on product direction based on research findings. Able to follow-up with partners about implementation to understand how findings are being used
  • Partner with our data science partners to provide qualitative context for their quantitative insights
  • Find creative and compelling ways to generate, present, and evangelize results and recommendations throughout the company, in order to help cultivate a highly informed, more effective, and more empathetic organization
  • Define your research roadmap by proposing and triaging research requests from XFN partners, aligning with your team on what is highest priority. Use knowledge of user needs to create empathy for users and build common ground with appropriate stakeholders

FAQs

What is the role of a Senior User Experience Researcher at Lyft?

The Senior User Experience Researcher will partner with various teams to derive insights about user behaviors and attitudes, conduct studies, communicate findings, and drive product innovation and design improvements.

What are the main responsibilities of this position?

Key responsibilities include designing and conducting research studies, analyzing and communicating insights, collaborating with cross-functional partners, and defining a research roadmap.

What experience is required for this job?

Candidates should have 4+ years of experience in research using both qualitative and quantitative methods, with an interest in end-to-end user experience research.

What qualifications are preferred for this role?

A graduate degree in a relevant field and fluency in Spanish are preferred, along with experience using research to guide product development.

Is there a need for excellent communication skills for this role?

Yes, excellent storytelling abilities and facilitation skills are crucial for communicating findings and coordinating with cross-functional teams.

What kind of benefits does Lyft offer for this position?

Lyft offers great medical, dental, and vision insurance, mental health benefits, unlimited paid time off for salaried team members, a 401(k) plan, and paid parental leave among others.

What is the expected in-office schedule for this hybrid role?

Team members are expected to work in the office 3 days a week on Mondays, Thursdays, and a designated team-specific third day.

What is the salary range for this position in the New York City area?

The expected base pay range for this position is $124,000 - $155,000, depending on qualifications, experience, and geographic location.

Does Lyft have an inclusive hiring policy?

Yes, Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace, considering all qualified applicants without discrimination.

Ride by ride, we’re reimagining the world’s best transportation.

Transportation
Industry
5001-10,000
Employees
2012
Founded Year

Mission & Purpose

Lyft was founded in 2012 by Logan Green and John Zimmer to improve people’s lives with the world’s best transportation, and is available to approximately 95 percent of the United States population as well as select cities in Canada. Lyft is committed to effecting positive change for our cities by offsetting carbon emissions from all rides, and by promoting transportation equity through shared rides, bikeshare systems, electric scooters, and public transit partnerships.

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