FAQs
What is the job title for the position being offered?
The job title is Veterinary Receptionist / Patient Care Assistant.
Where are the practices located?
The practices are located in Cardiff, specifically at Petherton Veterinary Clinic and Marlborough Road Veterinary Centre.
What type of contract is being offered for this position?
A permanent contract is being offered for this position.
How many hours per week is the role?
The role consists of 40 hours per week, with 20 hours dedicated to PCA duties and 20 hours for Receptionist responsibilities.
What is the shift pattern for this job?
The shift pattern is Monday to Friday between 08:00 and 19:00, and it also includes a share in the Saturday rota from 08:30 to 14:30.
What are the primary responsibilities of the Veterinary Receptionist / Patient Care Assistant?
Primary responsibilities include answering telephone calls, booking appointments, processing prescription requests, dealing with clients at the reception desk, recording client and animal information, cleaning duties, animal handling, and assisting Vets and Nurses with treatments.
What qualifications or experience are required for this position?
The ideal candidate should have strong communication skills, excellent customer service experience, experience in animal welfare, resilience in emotional situations, and preferably previous receptionist experience, though this is not essential.
What benefits are offered to employees in this position?
Benefits include a salary in line with the National Minimum Wage, 5 weeks of annual leave plus Bank Holidays, staff discount schemes, private healthcare benefits, an Employee Assistance Programme, access to mental health support, and more.
Are there any restrictions on whom can apply for this position?
Yes, applications from candidates without the Right to Work in the UK cannot be accepted, as the company cannot provide visa sponsorship for this role.
How can one apply for this position?
To apply for this position, you can click on the 'Apply Now' button as indicated in the job description.