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VIP Concierge Agent - FIVE Jumeirah Village

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FIVE Hotels and Resorts

Today

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Dubai

AI generated summary

  • You should have 1-2 years in hospitality, be an engaging conversationalist, embody enthusiasm, excel in customer satisfaction, and possess strong teamwork and communication skills.
  • You will assist guests with inquiries, manage reservations, process messages, handle luggage, maintain lobby order, and ensure safety, all while providing a tailored, exceptional experience.

Requirements

  • A proven track record of 1-2 years in a Hotel environment is an Advantage.
  • An elevated and energetic Conversationalist, engaging Guests with lively discussions and helpful suggestions.
  • A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
  • A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
  • Exceptional skills in Improving Customer Satisfaction, showcasing a commitment to Industry-Leading Standards.
  • 'FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
  • Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow ‘FIVERs.’
  • A professional, Insta-Worthy Appearance, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ demeanour.
  • Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).

Responsibilities

  • Serves as the Primary Point of Contact for Guests, efficiently and promptly attending to their Inquiries.
  • Provides bespoke Information, Recommendations, and Reservation Services for an array of Guest Enquiries, ranging from City Tours to Theatre Tickets, ensuring a hand-crafted experience tailored to their preferences.
  • Efficiently processes and relays messages for Guests, ensuring seamless and timely Communication.
  • Safely handles and stores Guest luggage, reflecting FIVE’s sensational Service Standards.
  • Stays abreast of all Hotel Services, including daily VIP Requests and Special Events, delivering a Curated Experience that exceeds Guest Expectations.
  • Demonstrates an exceptional knowledge of FIVE’s Offerings, Standards, and Compliances, maintaining FIVE’s industry-leading reputation.
  • Maintains orderliness and safety in the Lobby and Front Door Areas, ensuring Guests a ‘FIVE-Star’ experience.
  • Upholds a clean, healthy, and safety-conscious Working Environment.
  • Operates Front-Of-House Equipment and Property Management Systems in strict adherence to Policies and Procedures, ensuring a First-in-Class Service Experience.
  • Adheres rigorously to Hotel Security, Fire Regulations, and all Health and Safety Legislations.
  • Provides crucial support to the Management in emergencies, embodying a bold and proactive approach to Guest Care.
  • Maximise Room Occupancy and upsells the sensational Services and Facilities offered at FIVE.
  • Collaborates with other departments, and across our FIVE Tribe.

FAQs

What is the role of a VIP Concierge Agent at FIVE Jumeirah Village?

The VIP Concierge Agent serves as the primary point of contact for guests, providing bespoke information, recommendations, and reservation services, ensuring a hand-crafted experience tailored to their preferences.

What qualifications are required for this position?

A proven track record of 1-2 years in a hotel environment is preferred, along with exceptional communication skills and a welcoming demeanor.

What type of work environment can I expect?

You can expect a dynamic and buzzing environment with a focus on teamwork and collaboration, where you’ll deliver exceptional experiences to guests.

Is prior hospitality experience necessary?

While a background in hospitality is advantageous, it is not explicitly required. A strong 'Can-Do!' attitude and excellent customer service skills are essential.

What languages are required for this job?

Fluency in English is required, and additional languages are a plus.

What are the grooming standards I will need to adhere to?

A professional and "Insta-Worthy" appearance must be maintained, always adhering to FIVE's grooming standards.

Does FIVE Hotels and Resorts offer career growth opportunities?

Yes, joining the FIVE Tribe provides an opportunity to unlock your potential in a buzzing environment that can take your career to new heights.

What is the company’s stance on diversity and inclusion?

FIVE is committed to hiring a diverse and inclusive workforce as an Equal-Opportunity Employer, ensuring no discrimination based on various protected characteristics.

Are there any unique benefits to working at FIVE?

Employees benefit from being part of a team that celebrates culture and diversity while working in a company known for sustainable luxury living and hospitality.

Where is this job located?

The VIP Concierge Agent position is located at FIVE Jumeirah Village in Dubai, United Arab Emirates.

FIVE Hotels and Resorts

Travel & Leisure
Industry
1001-5000
Employees
2017
Founded Year

Mission & Purpose

FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations in the UAE and Europe are the epitome of Glamour and Experiential Luxury, and it currently includes FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich, FIVE LUXE, and in 2025, Destino Pacha Hotel Ibiza will transform into FIVE Ibiza. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE’s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.