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Virtual Account Manager

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Madrid
    Remote

AI generated summary

  • You need inside sales experience, strong phone presence, excellent communication skills, problem-solving ability, CRM proficiency, organizational skills, and a relevant bachelor's degree.
  • You will identify sales opportunities, manage customer relationships, achieve sales targets, maintain CRM records, collaborate on market trends, handle contractual processes, and report account status.

Requirements

  • Proven experience in an inside sales role, preferably within Business to Business.
  • Strong phone presence and experience in making dozens of calls per day.
  • Excellent verbal and written communication skills.
  • Ability to understand customer needs and propose appropriate solutions.
  • Strong organizational skills and attention to detail.
  • Proficiency in using CRM software and other sales tools.
  • Self-motivated with a results-driven approach.
  • Bachelor’s degree in Science, Business or Marketing, or a related field is preferred.

Responsibilities

  • Identify and qualify new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
  • Understand customer needs and requirements to propose suitable solutions.
  • Develop and maintain strong relationships with customers to ensure continued business and customer satisfaction.
  • Achieve and exceed monthly and quarterly sales targets.
  • Maintain accurate and up-to-date records of all sales activities and customer interactions in the CRM system.
  • Collaborate with the marketing and product teams to provide feedback on market trends and customer needs.
  • Stay informed about industry trends, competitive products, and market conditions.
  • Commercial Process Management – lead contractual processes including Confidentiality agreements, Preferred provider / Master Services agreements / pricing agreements. Responsible for the resolution of commercial issues / negotiations.
  • Reporting – provide account status reports as the need arises– integrate Sales Force.com as part of daily work to ensure accurate reporting.
  • Periodically may be required to travel to some meetings and trainings.

FAQs

What is the work schedule for the Virtual Account Manager position?

The work schedule is standard, Monday through Friday.

What is the primary responsibility of the Virtual Account Manager?

The primary responsibility is to generate new business opportunities, manage customer relationships, and achieve sales targets through direct communication with prospective and existing clients.

What qualifications are preferred for this role?

A bachelor's degree in Science, Business, Marketing, or a related field is preferred, along with proven experience in an inside sales role.

Will the Virtual Account Manager need to travel?

Yes, periodic travel may be required for meetings and trainings.

What type of customers will the Virtual Account Manager be working with?

The Virtual Account Manager will work with both prospective and existing clients, aiming to address their needs and provide suitable solutions.

Is previous experience in inside sales required for this position?

Yes, proven experience in an inside sales role, preferably within Business to Business, is required.

What kind of work environment does the company offer?

The company offers a supportive and dynamic work environment.

What tools will the Virtual Account Manager be required to use?

The Virtual Account Manager is required to use CRM software and other sales tools, including Salesforce.com for reporting.

What benefits does the company offer?

The company offers a competitive salary and commission structure, opportunities for professional development and career advancement.

What skills are essential for this job role?

Essential skills include excellent verbal and written communication skills, strong organizational skills, attention to detail, and the ability to understand and meet customer needs.

The World Leader In Serving Science

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.