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Visual Merchandiser

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  • Job
    Full-time
    Junior & Mid Level
  • Sales & Business Development
    Creative Arts & Fashion
  • Brighton & Hove

Requirements

  • Comprehensive Styling skills which can be applied across instore visual elements and windows
  • Strong knowledge of Visual Merchandising principles
  • Contributing to store sales and cost control
  • Work across the store to get things done right first time within timescales
  • Comprehensive knowledge of customer shopping channels
  • Good level of product knowledge and services across the store
  • Up to date knowledge of the commercial operation and brilliant basics
  • Good level of digital capability and use of digital tools and applications
  • Understand customer needs and spot selling opportunities
  • Adapting to change

Responsibilities

  • To deliver a great shopping experience for their customers, putting customers before task every time
  • Champion new ways of working within stores through an open mindset and positive attitude
  • Complete tasks and processes that deliver ‘best in town’ standards
  • Serve and sell across all channels brilliantly well
  • Be the voice of our customer to help us continually improve
  • Dress and style mannequins to agreed standard each launch and throughout the season as required
  • Deliver seasonal Window implementation
  • Deliver ‘best in town’ standards through presentation standards, VM Principles, availability and keeping the store clean and tidy
  • Works alongside C&H colleagues to ensure correct implementation of POS each season
  • Serve our customers efficiently and brilliantly well – on the shop floor and at service points
  • Skilled to utilise all digital tools and communication channels to do the job
  • Share customer and colleague feedback to help us do things better
  • Share knowledge and experience with colleagues to support others in building skill and confidence
  • Own their own learning & development and proactively access digital learning solutions
  • Know the daily sales targets, priorities, promotions & selling opportunities
  • Have great product knowledge to sell and recommend our products and services
  • Proactively engage with customers to understand their needs and make recommendations
  • Understand the store priorities and their part to play
  • Complete tasks with pace and in line with SOPs
  • Minimise cost and waste through good process practice
  • Follow safe and legal working practices

FAQs

What are the working hours for the Visual Merchandiser position?

The working hours for this position are 37.50 hours per week, with shifts on Mon, Tue 8.00-16.00, Wed 12.00-20.00, and Thu, Sat 8.00-16.00.

Is this a permanent position?

No, this is a temporary vacancy.

What is the main purpose of the Visual Merchandiser role?

The main purpose is to deliver a great shopping experience for customers, maintain high presentation standards, and serve and sell across all channels effectively.

What skills are required for the Visual Merchandiser role?

Comprehensive styling skills, strong knowledge of Visual Merchandising principles, customer service skills, and good digital capability are required.

How does this role contribute to sales?

The Visual Merchandiser contributes to store sales by styling mannequins, delivering seasonal window implementations, and proactively engaging with customers to understand their needs and spot selling opportunities.

What kind of training or development opportunities are available?

The position encourages individuals to own their learning and development and proactively access digital learning solutions.

Who will I be working with in this position?

You will work with customers, colleagues, store leadership, and the BIG team.

Are there opportunities for feedback in this role?

Yes, the role encourages open feedback, and individuals are expected to ask for feedback regularly to improve their performance.

Do I need to manage my own time and tasks?

Yes, you will be accountable for planning and managing your own work efficiently to ensure objectives are met on time.

What are the key relationships I need to maintain in this role?

Key relationships include customers, colleagues, store leadership, and the BIG team.

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan

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