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Waiter

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Hospitality & Retail
  • Dubai

AI generated summary

  • You need a high school degree, 1-2 years in customer service, fluency in English, strong communication, and teamwork skills, plus adaptability and initiative. Arabic is a plus.
  • You will greet customers, take orders, serve food, coordinate with kitchen staff, ensure table cleanliness, maintain service standards, handle customer complaints, and process payments.

Requirements

  • High School Degree
  • 1-2 years of experience in customer service in a similar role
  • Fluency in English; Arabic is a plus
  • Communication Skills: level 2
  • Cultural Awareness: level 1
  • Change and Adaptability: level 1
  • Customer Focus: level 1
  • Driving and Achieving results: level 1
  • Initiative: level 2
  • Teamwork: level 2

Responsibilities

  • Present customers upon arrival with the menu, assist in their item selection, take orders and serve food in a timely manner
  • Communicate efficiently with the kitchen staff and barista to guarantee customer satisfaction and liaise with other departments to ensure smooth running of operations
  • Arrange table set-ups before and after each customer according to the brand’s set standards
  • Make sure the staff is providing a friendly, professional and timely service at all times and report immediately any discrepancies/customer complaints to the Manager on duty
  • Collect bill payments from customers and hand them over to the cashier

FAQs

What are the primary responsibilities of a waiter at Paul Café?

The primary responsibilities include presenting menus to customers, assisting with item selection, taking orders, serving food in a timely manner, communicating with kitchen staff and barista, arranging table set-ups, ensuring friendly and professional service, and collecting bill payments.

What qualifications are required for the waiter position?

A high school degree and 1-2 years of customer service experience in a similar role are required. Fluency in English is essential, and knowledge of Arabic is a plus.

Is any specific experience needed for this role?

Yes, the candidate should have 1-2 years of experience in customer service, particularly in a similar role.

Where is the job location for the waiter position?

The job is located at Paul Café in Ibn Battuta Mall, Dubai, United Arab Emirates.

What is the expected work schedule for this position?

This is a full-time position.

Are communication skills important for this role?

Yes, strong communication skills are important, with a required level of 2 for effective interaction with customers and the team.

How does Paul Café prioritize customer satisfaction?

Paul Café guarantees customer satisfaction by ensuring effective communication between wait staff, kitchen staff, and barista, as well as responding promptly to any customer complaints reported to the Manager on duty.

Is knowledge of cultural awareness necessary for this position?

While cultural awareness is valued, it is ranked at level 1 for this position, indicating it is a desirable but not mandatory skill.

What is the status of job postings for this position?

The unposting date is ongoing, meaning the position may remain open until filled.

Is teamwork important in this role?

Yes, teamwork is crucial, and candidates should have a teamwork skill level of 2 to collaborate effectively with colleagues.

We exist to provide our customers and people with an entertaining and exciting way of life.

Retail & Consumer Goods
Industry
10,001+
Employees
1978
Founded Year

Mission & Purpose

AZADEA Group is a premier lifestyle retail company that owns and operates more than 40+ leading international franchise concepts across the Middle East and Africa. With over 13,500 employees, dedicated offices in every market it operates, and world-class infrastructure, the company oversees over 700 stores. Since its inception in 1978, the Group has developed a substantial network of retail stores representing leading international brand names in fashion and accessories, food and beverage, home furnishings, sporting goods, multimedia, and beauty & cosmetics. AZADEA Group operates across 14 countries, including Algeria, Bahrain, Cyprus, Egypt, Ghana, Ivory Coast, Jordan, Kenya, Saudi Arabia, Kuwait, Lebanon, Oman, Qatar, and the United Arab Emirates.