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Waiter/ess (part time - weekends)

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Hilton

1mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Madrid

AI generated summary

  • You should have a positive attitude, strong communication skills, cash handling experience, food hygiene knowledge, and the ability to work independently or in teams while delivering excellent service.
  • You will manage guest queries, serve beverages, maintain station stocks, ensure timely food delivery, uphold grooming standards, and comply with safety and security regulations.

Requirements

  • Positive attitude
  • Good communication skills
  • Committed to delivering high levels of customer service
  • Excellent grooming standards
  • Flexibility to respond to a range of different work situations
  • Ability to work on your own or in teams
  • Experience in Food and Beverage department and/or industry
  • Previous experience of cash handling
  • Knowledge of Food Hygiene Regulations

Responsibilities

  • Manage guest queries in a friendly, timely, and efficient manner
  • Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
  • Ensure knowledge of menu and all products
  • Ensure mis-en-place is well stocked at all floor stations
  • Follow correct reporting procedures if faced with issues
  • Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor
  • Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene
  • Comply with hotel security, fire regulations and all health and safety legislation

FAQs

What are the working hours for this part-time waiter/ess position?

The working hours are 32.5 hours per week, specifically on weekends.

Is previous experience required for this position?

While previous experience in the Food and Beverage department is advantageous, it is not mandatory.

What kind of environment will I be working in?

You will be working in a dynamic hospitality environment, focused on delivering exceptional guest experiences alongside a team of dedicated professionals.

Are uniforms provided for this role?

Yes, Hilton adheres to grooming standards, which includes a uniform dress code that is provided for team members.

What are the opportunities for training and development?

Hilton offers training programs such as Hilton University to help team members develop their skills and advance in their careers.

Will I have to handle cash in this position?

Yes, previous experience with cash handling is preferred, as you will be required to manage payments and transactions.

Does Hilton promote diversity and inclusion in the workplace?

Yes, Hilton is committed to an equitable and inclusive workforce that represents diverse backgrounds and viewpoints.

What benefits are offered to part-time team members?

Benefits for part-time team members include access to Hilton University, mental wellness apps, the Go Hilton Team Member Rate, a birthday off, and free breakfast.

What are the expectations for customer service in this role?

As a waiter/ess, you are expected to maintain a positive attitude, deliver high levels of customer service, and effectively communicate with guests.

Are employees required to comply with health and safety regulations?

Yes, all team members must comply with hotel security, fire regulations, and all health and safety legislation.

An official account for Hilton, a leading global hospitality company filling the earth with light & warmth since 1919.

Travel & Leisure
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

Hilton is a global hospitality company that operates a chain of hotels and resorts worldwide. They provide accommodation and services for travellers and guests, offering a range of options from luxury to budget-friendly hotels. Hilton's ultimate mission is to be the most hospitable company in the world, aiming to deliver exceptional guest experiences and create memorable moments for their customers. Their purpose is to provide a welcoming and comfortable environment where guests can relax, enjoy their stay, and feel cared for during their travels. They strive to offer consistent quality across their properties, with a focus on outstanding service, amenities, and personalised experiences to ensure guests feel valued and satisfied.

Benefits

  • Health & Welfare Benefit Plans

  • Retirement Savings Program

  • Mental Wellness Support

  • Flexible Schedules

  • Access to your pay when you need it ​​​​​​​through DailyPay