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Ward Administrator

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Greater Manchester Mental Health NHS Foundation Trust

11d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • People, HR & Administration
    Healthcare
  • Manchester

AI generated summary

  • You must be professional in communication, flexible in supporting a mental health team, and able to handle inquiries and provide clerical services with client and carer contact daily.
  • You will support patients and relatives, provide administrative assistance to the healthcare team, handle inquiries sensitively, and ensure effective communication within the ward.

Requirements

  • To be an initial point of contact for the service and respond to all enquiries in a professional and sensitive manner
  • To provide a responsive, comprehensive clerical and administrative service to the multi-disciplinary team
  • Good communication skills are essential
  • A flexible approach in providing administration support to the teams working with a client group with mental health problems
  • There will be client and carer telephone contact and also, face-to-face contact on daily basis

Responsibilities

  • Your duties will include supporting patients and their relatives on the Ward as well as providing a comprehensive administrative support to the team of doctors, nurses, support workers and other professionals involved in patient care.
  • The post holder will provide an efficient and professional service ensuring quality service to all users, their families and professionals contacting the Ward.
  • The post holder may also be required to cover other wards within Laureate House, to provide support during absence of other administrators as well.
  • To be an initial point of contact for the service and respond to all enquiries in a professional and sensitive manner, and, to provide a responsive, comprehensive clerical and administrative service to the multi-disciplinary team, in order to support them to provide an efficient and effective service for the benefit of the service user group and their families.
  • Perfect candidate will have a flexible approach in providing administration support to the teams working with a client group with mental health problems.
  • There will be client and carer telephone contact and also, face-to-face contact on daily basis therefore, good communication skills are essential.
  • The post holder may also be required to cover other wards within Laureate House, to provide support during absence of other administrators as well.

FAQs

What are the main responsibilities of the Ward Administrator?

The main responsibilities include supporting patients and their relatives, providing comprehensive administrative support to the healthcare team, responding to enquiries, and maintaining efficient clerical and administrative services.

Is experience in mental health care necessary for this position?

While specific experience in mental health care is not explicitly required, a flexible approach and good communication skills are essential due to the nature of the client group.

Will the Ward Administrator be required to work on other wards?

Yes, the post holder may be required to cover other wards within Laureate House to support during the absence of other administrators.

Who can I contact for more information about the job?

For further details or informal visits, you can contact Willhermina Alfama, the Administration Manager, at willhermina.alfama@gmmh.nhs.uk or by telephone at 07752017751.

What qualifications are required for this role?

The job description does not specify particular qualifications, but excellent communication and administrative skills are essential for success in this role.

Are there opportunities for professional development in this position?

Yes, Greater Manchester Mental Health Foundation Trust encourages employees to learn, develop their skills, and generate new ideas to improve care for service users.

What type of communication will the Ward Administrator engage in?

The post holder will have client and carer contact via telephone and face-to-face on a daily basis, necessitating strong communication skills.

How many staff members are employed at Greater Manchester Mental Health Foundation Trust?

Greater Manchester Mental Health Foundation Trust employs over 6,400 members of staff.

What services does Greater Manchester Mental Health Foundation Trust provide?

The trust provides inpatient and community-based mental health care, as well as a wide range of specialist mental health and substance misuse services across Greater Manchester and beyond.

What is the work environment like in Greater Manchester?

Greater Manchester offers a blend of beautiful countryside and a vibrant inner city with extensive shopping, entertainment, and dining options, along with a warm and welcoming community.

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Greater Manchester Mental Health NHS Foundation Trust

We provide life-changing mental health and substance misuse recovery services.

Science & Healthcare
Industry
1001-5000
Employees
2017
Founded Year

Mission & Purpose

Greater Manchester Mental Health NHS Foundation Trust provides mental health services across Greater Manchester. Their mission is to deliver high-quality, compassionate mental health care that enhances the quality of life for individuals and their families. They focus on supporting mental wellbeing through comprehensive, patient-centered services and innovative treatments tailored to meet the needs of their diverse community.