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Ward Clerk

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Harrogate and District NHS Foundation Trust

6d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Healthcare

AI generated summary

  • You must communicate effectively, show empathy to patients, manage admissions, provide clerical support, uphold confidentiality, and maintain a professional image for the Trust.
  • You will communicate effectively with patients and staff, manage admissions data, provide clerical support, ensure confidentiality, and maintain a professional image at the ward reception.

Requirements

  • Maintain effective communication to both patients, relatives and staff in order to ensure the smooth running of the ward; enhancing patient care. Being the first point of contact for patients, relatives and staff both face to face and on the telephone.
  • Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy. Deal with all such communications appropriately, including sensitive issues.
  • Create, input and update MDU admissions/arrivals ensuring data is inputted and notes are scanned onto electronic systems.
  • Provide a proactive and professional welcome to the ward reception, acting as the public face for the Trust.
  • Deliver an efficient administrative and clerical service to the Ward Team.
  • Ensure all information is secure and confidentiality of information is maintained at all times.
  • Ensure the professional image of the Trust is maintained at all times.

Responsibilities

  • Maintain effective communication to both patients, relatives and staff in order to ensure the smooth running of the ward; enhancing patient care. Being the first point of contact for patients, relatives and staff both face to face and on the telephone.
  • Provide excellent customer care which may include communication with distressed and anxious patients and relatives, treating them with tact and empathy. Deal with all such communications appropriately, including sensitive issues.
  • Create, input and update MDU admissions/arrivals ensuring data is inputted and notes are scanned onto electronic systems.
  • Provide a proactive and professional welcome to the ward reception, acting as the public face for the Trust
  • Deliver an efficient administrative and clerical service to the Ward Team
  • Ensure all information is secure and confidentiality of information is maintained at all times
  • Ensure the professional image of the Trust is maintained at all times

FAQs

What are the main responsibilities of the Ward Clerk?

The main responsibilities of the Ward Clerk include maintaining effective communication with patients, relatives, and staff, providing excellent customer care, managing admissions and arrivals data, delivering administrative support to the Ward Team, ensuring confidentiality of information, and maintaining the professional image of the Trust.

What qualifications or experience do I need to apply for the Ward Clerk position?

While specific qualifications are not detailed in the job description, relevant experience in a healthcare or administrative role, as well as strong communication and customer service skills, are typically beneficial.

Is there an opportunity for professional development in this role?

Yes, Harrogate and District NHS Foundation Trust provides regular appraisals and recognizes achievements, supporting colleagues in their professional growth and development.

What is the work environment like in the Medical Day Units (MDU)?

The work environment in the MDU is nurse-led and supportive, with a focus on providing treatment for day patients across various departments, such as Gastro, Endocrine, Haematology, Urology, Rheumatology, and Dermatology.

Are there employee support and wellbeing initiatives in place?

Yes, the Trust offers a wide range of staff benefits, including an Employee Assistance Programme, counselling service, and fast-track Physiotherapy service to support employee wellbeing.

Can I apply for this position if I require visa sponsorship?

Visa sponsorship is only available for certain roles, so please ensure that the role you are interested in meets the criteria for visa sponsorship before submitting your application.

What should I do if I have questions about the position or would like to visit the Ward?

For further details or to arrange an informal visit, you can contact Abby Ford, the Ward Manager, via email at abigail.ford12@nhs.net or by phone at 01423554583.

Will I receive a relocation package if I am offered this job?

No, the Trust does not offer relocation packages for Agenda for Change roles, including the Ward Clerk position.

How soon will the position close after its posting?

The posting may close early if a sufficient number of applications are received, due to high levels of interest.

Is there a focus on maintaining patient confidentiality in this role?

Yes, ensuring the confidentiality of information is one of the key responsibilities of the Ward Clerk, and it is crucial to maintain this at all times.

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Harrogate and District NHS Foundation Trust

Science & Healthcare
Industry
1001-5000
Employees
2006
Founded Year

Mission & Purpose

Harrogate and District NHS Foundation Trust delivers a range of healthcare services including hospital care, outpatient services, and community health support. Their mission is to provide safe, effective, and compassionate care, striving for excellence in patient experience and outcomes. They aim to improve health and wellbeing by ensuring high-quality, patient-centered care tailored to the needs of their local community.