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Ward Clerk - Ward 2 SEU / SDEC

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Frimley Health NHS Foundation Trust

5d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Healthcare

AI generated summary

  • You should have GCSEs, strong communication skills, clerical and customer care experience, good IT skills, knowledge of hospital IT, Excel, Word, infection control, and prior healthcare experience.
  • You will handle reception duties, manage admissions and discharges, assist staff and visitors, maintain EPIC records, improve patient experience compliance, and manage supplies.

Requirements

  • Educated to GCSE or equivalent
  • Excellent communication skills (both verbal and written)
  • Able to organise own workload with minimal supervision
  • Good IT skills
  • Excellent interpersonal skills
  • Experience delivering customer care
  • Clerical experience
  • Knowledge of hospital IT - EPIC
  • Knowledge of Excel and Word
  • Knowledge of infection control
  • Previous experience in a healthcare environment
  • Experience in dealing with the general public

Responsibilities

  • Provide a reception service - handling initial enquiries, gathering basic information and taking initial action, within defined protocols, to assist in resolving any queries.
  • Keep staff informed of admissions and discharges, and ensure queries from other members of staff and members of the public are dealt with appropriately, either in person or on the telephone.
  • Answer calls in a polite manner, ensuring all relevant messages are relayed to the appropriate team
  • Greet all visitors to the ward in a helpful and polite manner
  • Maintain accurate admission, transfer and discharge information on EPIC system.
  • Assist to improve patient experience questionnaire compliance.
  • Enter patient details as required into the EPIC system
  • Ordering supplies, ensuring there is adequate resources and reporting faulty equipment as per trust policy.

FAQs

What are the main responsibilities of the Ward Clerk position?

The main responsibilities include providing a reception service, handling initial enquiries, maintaining accurate admission, transfer and discharge information on the EPIC system, greeting visitors, answering phone calls, and assisting to improve patient experience questionnaire compliance.

Is prior experience necessary for this role?

Yes, previous experience of working with the public and clerical experience is essential. Experience in delivering customer care is also required.

What are the working hours for this job?

The position requires flexibility with a main focus on working weekends from 08:00 to 16:00, along with occasional cover for holiday and sickness during weekdays.

Will I receive training for the hospital computer system?

Yes, full training on the hospital computer system (EPIC) will be provided.

What qualifications are needed for this position?

The essential qualification is being educated to GCSE level or equivalent.

What skills are required for the Ward Clerk role?

Essential skills include excellent verbal and written communication skills, the ability to organize your own workload with minimal supervision, good IT skills, and excellent interpersonal skills.

Is knowledge of hospital IT systems necessary?

While knowledge of the hospital IT system (EPIC) is desirable, it is not essential as training will be provided.

Do I need to be available for additional hours?

Yes, you may be required to work occasional additional hours to cover for colleagues’ holiday and sickness.

What is the organization’s commitment to its staff and patients?

Frimley Health NHS Foundation Trust is committed to excellence, working together, and facing the future, aiming to improve health and care services for the community.

Can I apply for this position if I have no previous healthcare experience?

While previous experience in a healthcare environment is desirable, it is not strictly necessary; relevant public service experience is crucial.

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Frimley Health NHS Foundation Trust

Our vision is to be a leader in health and wellbeing, delivering exceptional services for our communities.

Science & Healthcare
Industry
10,001+
Employees
2014
Founded Year

Mission & Purpose

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As well as a performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. The Trust’s vision is to lead in delivering exceptional health and well being services to our communities. Turning our vision into reality, we are continuing to make significant invest in our infrastructure and facilities, striving for excellence and empowering our people to deliver excellence. Providing a supportive, dynamic MDT working environment, allowing our teams to deliver high quality patient care and achieving work life balance, whilst encouraging continuous professional development. We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in Health & Wellbeing, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. Services are delivered from three main hospital sites: Frimley Park Hospital (Camberley) Heatherwood Hospital (Ascot) Wexham Park Hospital (Slough) Additionally, the Trust delivers outpatient and diagnostic services from Aldershot, Farnham, Fleet, Windsor, Maidenhead and Bracknell bringing a range of services closer to these communities. We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties. We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June 2022 and we are already beginning to reap the benefits of this ambitious investment. Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients.