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Ward Host

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Frimley Health NHS Foundation Trust

15d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You need good literacy, numeracy, basic catering, and hygiene knowledge. Strong communication, adaptability, time management, IT skills, and a focus on customer service are essential.
  • You will assist in meal preparation and service, maintain cleanliness, handle cashier duties, communicate with patients and staff, and uphold food hygiene standards across various catering areas.

Requirements

  • Qualifications
  • Good level of basic education – able to demonstrate literacy, numeracy and comprehension skills
  • Desirable criteria
  • Food Safety and Health and Safety Level 2 (gained on the job)
  • Experience
  • Basic catering experience
  • Hygiene COSSH procedures
  • Desirable criteria
  • Experience in healthcare
  • Infection prevention and control
  • Skills
  • Good communication skills – able to read and understand written and verbal communication and instruction
  • Able to deal confidently and professionally with members of the public and staff
  • Customer focussed
  • Able to use own initiative to cope in a variety of situations
  • Demonstrate adaptability
  • Self-motivated and disciplined
  • Good time management skills – able to plan and prioritise time and workload
  • Ability to work as part of a team and independently
  • Ability to take instruction from both managers and clients
  • Ability to respond quickly to problems
  • Takes a pride in own work
  • Understanding of confidentiality
  • Ability to act in ways that support equality and diversity
  • Basic IT Skills
  • Desirable criteria
  • Understanding of relevant Health and Safety, Employment and other legislative requirements

Responsibilities

  • To assist in the provision of a highly professional and customer focussed catering service to all patients, staff and visitors on the hospital sites
  • To assist with all associated catering duties
  • To follow duties laid out by the supervisor in the day to day operational management of the catering service in a friendly and efficient manner, whilst maintaining high standards of cleanliness and hygiene
  • To work within all areas of the catering department, main kitchen, staff and visitor outlets, offering a flexible approach to workloads as staffing levels dictate
  • On a typical day as a Ward Host you can expect to take part in the preparation and service of meals, carry out cleaning responsibilities and communicate with numerous patients, members of the public and other staff of all levels
  • This role will also cover the catering outlets at Wexham Park Hospital, including our staff restaurant and Café Glade, undertaking cashier duties, assist with deliveries and quality assurance and stock control
  • Due to the nature of the role, you will be required to adhere to departmental standards and food hygiene regulations
  • You will also act at all times in a manner that upholds the Trust’s values, working as part of a team to ensure efficiency and excellent customer care

FAQs

What are the core duties of a Ward Host?

The core duties of a Ward Host include assisting in the provision of a professional catering service to patients, staff, and visitors, participating in meal preparation and service, carrying out cleaning responsibilities, and communicating with patients and other staff members.

What are the working hours for this position?

The position requires you to work 5 out of 7 days on a rota basis, totaling 37.5 hours per week, and you'll need to be flexible with different shift times.

Is previous catering experience required for this role?

Basic catering experience is essential; however, full training will be provided, and catering experience in a healthcare setting is desirable.

Do I need special qualifications to apply?

You must have Level 2 Food Hygiene and safety qualifications, and you will need to complete a Maths and English assessment as part of the recruitment process.

What are the essential skills required for this role?

Essential skills include good communication, customer focus, adaptability, self-motivation, time management, the ability to work as part of a team and independently, and basic IT skills.

Is there an emphasis on customer service in this role?

Yes, there is a strong emphasis on providing friendly and compassionate customer service to enhance the experience of patients during their stay.

How does the organization ensure employee development?

Frimley Health NHS Foundation Trust commits to ongoing training and development, allowing employees to improve their skills and obtain relevant certifications on the job.

Is there a specific age requirement for applying?

The job description does not specify an age requirement, but applicants must be eligible to work in the UK.

What benefits does the organization offer to its employees?

The job description does not explicitly mention benefits; however, working for Frimley Health NHS Foundation Trust typically includes a supportive working environment and opportunities for personal and professional development.

Will I need to interact with patients as part of this role?

Yes, as a Ward Host, you will interact with a high number of patients each day, playing a vital part in their care and comfort.

Frimley Health NHS Foundation Trust

Our vision is to be a leader in health and wellbeing, delivering exceptional services for our communities.

Science & Healthcare
Industry
10,001+
Employees
2014
Founded Year

Mission & Purpose

Frimley Health NHS Foundation Trust (FHFT) has an outstanding reputation and a proud record of achievement. As well as a performing, well led and ambitious Foundation Trust, we have exciting times ahead of us. The Trust’s vision is to lead in delivering exceptional health and well being services to our communities. Turning our vision into reality, we are continuing to make significant invest in our infrastructure and facilities, striving for excellence and empowering our people to deliver excellence. Providing a supportive, dynamic MDT working environment, allowing our teams to deliver high quality patient care and achieving work life balance, whilst encouraging continuous professional development. We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in Health & Wellbeing, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. Services are delivered from three main hospital sites: Frimley Park Hospital (Camberley) Heatherwood Hospital (Ascot) Wexham Park Hospital (Slough) Additionally, the Trust delivers outpatient and diagnostic services from Aldershot, Farnham, Fleet, Windsor, Maidenhead and Bracknell bringing a range of services closer to these communities. We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties. We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June 2022 and we are already beginning to reap the benefits of this ambitious investment. Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients.