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Ward Receptionist

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Nottingham University Hospitals NHS Trust

1mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Healthcare
  • Nottingham

AI generated summary

  • You must handle inquiries professionally, maintain patient records confidentially, coordinate interpreting services, update IT systems, arrange appointments, and keep the reception area organized.
  • You will manage patient inquiries, maintain health records, ensure confidentiality, coordinate services, update IT systems, arrange appointments, and keep the reception area organized and welcoming.

Requirements

  • Respond to enquiries in person or via telephone in a professional, courteous, and efficient manner.
  • Create and maintain patient health record files in accordance with Trust procedures.
  • Ensure strict confidentiality of all patient information, adhering to Information Governance (IG) policies at all times.
  • Retrieve and return patient health records from departments across the Trust as required.
  • Coordinate interpreting services for patients and families when necessary.
  • Accurately input and update patient information on relevant hospital IT systems.
  • Arrange and confirm follow-up appointments for patients, ensuring clear communication with both staff and patients.
  • Maintain a clean, organised, and welcoming reception area at all times.

Responsibilities

  • Respond to enquiries in person or via telephone in a professional, courteous, and efficient manner.
  • Create and maintain patient health record files in accordance with Trust procedures.
  • Ensure strict confidentiality of all patient information, adhering to Information Governance (IG) policies at all times.
  • Retrieve and return patient health records from departments across the Trust as required.
  • Coordinate interpreting services for patients and families when necessary.
  • Accurately input and update patient information on relevant hospital IT systems.
  • Arrange and confirm follow-up appointments for patients, ensuring clear communication with both staff and patients.
  • Maintain a clean, organised, and welcoming reception area at all times.

FAQs

What is the primary role of a Ward Receptionist at Loxley Ward?

The primary role of a Ward Receptionist at Loxley Ward is to respond to enquiries, maintain patient health records, ensure confidentiality, coordinate interpreting services, and manage appointment scheduling while providing a welcoming environment for patients and their families.

Is experience in healthcare required for this position?

While previous healthcare experience is beneficial, it is not explicitly required for this position. Enthusiasm, a willingness to learn, and a commitment to high-quality patient care are key attributes we are looking for.

How can I arrange an informal visit to the ward?

You can arrange an informal visit by contacting Etain Milner, the Access Manager, via email at etain.milner@nhs.net or by calling 07812 277026.

What kind of patients will I be working with on Loxley Ward?

On Loxley Ward, you will be working with planned surgical patients, including those undergoing Gynaecology and Gynae-oncology procedures, as well as inpatient and day-case patients recovering from surgery.

Are there opportunities for career development at NUH?

Yes, NUH offers numerous personal development opportunities, allowing you to turn your job into a long-term career while advancing your skills and knowledge in the healthcare field.

Is there a focus on diversity and inclusion within the team?

Yes, NUH values diversity and actively encourages applications from individuals who identify as Black, Asian and Minority Ethnic, or Disabled, to better represent the community we serve.

What are the working hours for this position?

The specific working hours for the Ward Receptionist position may vary, so it is advisable to check directly with the hiring manager for details related to shifts and schedules.

Do I need to handle confidential patient information?

Yes, handling confidential patient information is a crucial part of the job, and adherence to Information Governance (IG) policies is mandatory at all times.

What is the best way to contact the hiring team for more information?

You can contact Etain Milner, the Access Manager, at etain.milner@nhs.net or call 07812 277026 for further information about the position and application process.

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Nottingham University Hospitals NHS Trust

We lead and support the NHS in England to deliver improved care for patients.

Science & Healthcare
Industry
10,001+
Employees
1948
Founded Year

Mission & Purpose

The NHS (National Health Service) provides comprehensive healthcare services across the United Kingdom, offering a range of medical care, from general practice to specialised treatments. Its ultimate mission is to ensure that all UK residents receive high-quality, accessible, and free healthcare at the point of use. The NHS aims to improve public health outcomes by delivering patient-centred care, advancing medical research, and promoting health and wellbeing across diverse communities. Its purpose is to offer equitable health services that support and enhance the lives of individuals, irrespective of their financial circumstances.