Logo of Huzzle

Job

Web Operations Assistant Digital Commerce EMEA & LATAM

Logo of Ralph Lauren

Ralph Lauren

11d ago

💼 Graduate Job

London

AI generated summary

  • You need 1+ year of ecommerce trading experience, knowledge of web technologies like Salesforce Commerce Cloud, and strong Excel and communication skills. Stay organized, proactive, and ready to learn in a fast-paced environment.
  • You will be responsible for executing content deployment, resolving issues, deploying all content across channels, regions, devices, updating store information, collaborating with teams, and ensuring an optimized customer journey daily.

Graduate Job

MarketingLondon

Description

  • The Web Ops Assistant supports the associate in the daily execution of content deployment, internal search optimisation and web store updates across RLE webstores, PFS and Omni channel experiences in multiple regions and languages in EMEA and LATAM. They work cross functionally to collaboratively execute campaign/project launches on time ensuring a cohesive consumer journey is achieved. A highly organized and detail orientated individual is required to update/set up a variety of online initiatives and maintain the back end platform.

Requirements

  • This role is ideal for someone early in their ecommerce career, who enjoys the technical aspect of platform build/set up and would love to work in an exciting global brand.
  • 1+ years of experience in ecommerce trading (can be from an internship)
  • Ability to work independently in a fast-paced environment. Ability to prioritise large workload
  • Ability to work in a high-energy, high intensity and rapidly evolving environment.
  • Experienced knowledge of web operations’ technologies including Salesforce Commerce Cloud, HTML, XML, and CSS.
  • Strong Excel skills.
  • Strong communication skills both written and verbal
  • Highly organized and strong attention to detail
  • A willingness to get stuck in and learn
  • Positive “can-do” attitude
  • Willingness to be flexible and pivot across multiple tasks and priorities as necessary.
  • Proactive, taking initiative for needed improvements and problem solving

Area of Responsibilities

Marketing

Responsibilities

  • Execute Content deployment:
  • Jira set up management
  • Execute store information updates
  • Inputs into platform optimization
  • Resolves issues quickly as possible to ensure optimized customer journey.
  • Execute Monetate /hot fixes
  • Execute internal search plans
  • Execute SOTF deployment
  • Code creation/set up
  • Deployment:
  • Execute deployment of all content on time and correct for all channels, regions, and devices.
  • Use Salesforce to build /update content slots, build content on PLPs, upload mood banners, update flyout assets and update navigation categories.
  • Work with associate to set up and maintain site promotions
  • Ensure all pages are scheduled correctly and approved on time for launches.
  • Set up and update Jira tickets, adding preview links correctly and in a timely manner as to not delay launches.
  • Perform site testing, UAT and QA for launches and new site features post releases.
  • Carry out daily site checks/walk throughs to ensure customer journey is as planned.
  • Help inform and/or correct system issues as they arise with cross functional team, raising all to manager.
  • Updating store information
  • Execute Monetate/quick fixes on site
  • Execute internal search plan across all locals.
  • Implement synonym/hyponym mapping
  • Execute deployment of content for SOTF
  • Execute code creation
  • Collaboration:
  • Engage in trade discussions, looking for ways web ops team can contribute to key metrics
  • Share web ops successes in trade meetings.
  • Collaborate with content planning team, global creative ops and development to ensure content is deployed as planned.
  • Partner with SEO lead to implement meta tags within content and categories.
  • Partner with retail operations team to ensure store information on site is accurate.
  • Partner with North America on new ideas and best practice sharing

Details

Work type

Full time

Work mode

office

Location

London