FAQs
What opportunity does this role provide?
This role offers an exciting opportunity for an ambitious and self-motivated individual to build their skills and progress their career within Bank of Ireland, working closely with personal and business customers.
What are the primary duties of a Welcome Advisor?
A Welcome Advisor will engage with customers to deliver professional and friendly service, recognize and refer selling opportunities, handle customer flow through the Branch, recommend product options, and handle basic queries.
What qualifications are required for this role?
There are no essential qualifications required for this role; however, obtaining the Accredited Product Advisor (APA) status within 24 months of starting is necessary.
What qualities make a candidate stand out for this position?
Candidates should demonstrate a consistent record of outstanding customer service, excellent communication and interpersonal skills, self-motivation, a passion for achieving goals, an ability to identify sales leads, curiosity for technology, and a willingness to learn and grow within the organization.
What benefits does Bank of Ireland offer to its employees?
Bank of Ireland offers a work-life balance with flexible working opportunities, 23 days of annual leave, excellent pension contributions, paid maternity leave, support for families, employee assistance programs, financial wellbeing coaching, and funding for educational and professional qualifications.
What is the key team purpose for the Welcome Advisor position?
The team purpose is to enable Customers, Colleagues, and Communities to thrive, focusing on professionalism, determination, innovation, and making a difference in customers' lives.
What training and career advancement opportunities exist for a Welcome Advisor?
Opportunities for career advancement are available by successfully completing the APA qualifications, which serve as a foundation for further progression within Bank of Ireland.
How does Bank of Ireland handle diversity and inclusion?
Bank of Ireland is committed to building an inclusive and diverse workplace and welcomes applications from people of all backgrounds, providing reasonable accommodations at every stage of the recruitment process.
What management competencies are essential for this role?
The key competencies required include being customer-focused, a team player, agile, accountable, and able to manage risk effectively.
How does Bank of Ireland support employee wellbeing?
Bank of Ireland supports employee wellbeing through its employee assistance program, WebDoctor services, financial wellbeing coaches, and initiatives that encourage pursuing educational and professional qualifications.