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Welcome Advisor - Salthill

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Bank of Ireland

Jan 16

Applications are closed

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Banking & Finance
  • Galway

Requirements

  • A proven record in delivering an outstanding customer service, demonstrating excellent communication and interpersonal skills with an ability to work efficiently as part of a team. Self-motivated with a passion to achieve goals and identify sales leads and referrals. You have a curiosity for technology, and are an early adaptor of new technologies. The willingness to learn and grow your career within the company!
  • There are no essential qualifications required for this role.

Responsibilities

  • Engage with customers to deliver a professional, efficient and friendly Customer Service (including Cashier Service where appropriate) to Business and Personal customers
  • Handle the flow of customers to ensure their smooth passage through the Branch
  • Relocate customers to appropriate self-service options - including on-line and Banking 365 delivery channels together with demonstration of self-service facilities
  • Record/update relevant customer information on in-house systems
  • Handle all basic queries/problems and refer complaints as appropriate
  • Bring customer insights into our decision making and have the means to be confident in our ability to deliver appropriate outcomes for our customers
  • Understand your goals, and your role in delivering and achieving the Group's shared ambitions
  • Act with integrity and learn from successes and mistakes to foster an environment of continuous improvement to perform at our best; and we recognise those who contribute to the Group's success
  • Demonstrate openness and willingness to change. We embrace change as a key strategic enabler and actively seek to enable the timely implementation of efficient and robust solutions!
  • You may occasionally be required to carry and handle money, including transporting cash and ensuring its secure delivery. This task will be conducted in accordance with established security and safety procedures

FAQs

What is the main responsibility of a Welcome Advisor at Bank of Ireland?

The main responsibility is to engage with customers to deliver professional, efficient, and friendly customer service, ensuring a smooth flow of customers through the branch and directing them to appropriate self-service options.

Are there essential qualifications required for this role?

No, there are no essential qualifications required for this role.

What qualities will make a candidate stand out for this position?

A proven record in delivering outstanding customer service, excellent communication and interpersonal skills, self-motivation, a passion for achieving goals, curiosity for technology, and a willingness to learn and grow within the company will make a candidate stand out.

Is there any flexibility in working hours for this role?

Yes, the position prioritizes work-life balance and offers opportunities for flexible working hours.

How many annual leave days do employees get?

Employees receive 23 days of annual leave.

Does Bank of Ireland offer any support for employees' wellbeing?

Yes, Bank of Ireland provides an employee assistance program, access to WebDoctor, financial wellbeing coaches, and encourages staff to pursue educational and professional qualifications.

What is the team’s purpose at Bank of Ireland?

The team’s purpose is to enable customers, colleagues, and communities to thrive by focusing on professionalism, determination, innovation, and making a difference in customers' lives.

Are there opportunities for career progression within this role?

Yes, the role is designed for individuals who are ambitious and self-motivated, providing chances to build skills and progress their careers within Bank of Ireland.

What are the key competencies required for this role?

The key competencies include Customer Focused, One Group, One Team, Manage Risk, Champion Transformation, and Accountable.

How does Bank of Ireland approach diversity and inclusion?

Bank of Ireland is committed to fostering an inclusive workplace that values and benefits from the diversity of its workforce and offers reasonable accommodations throughout the application and interview process.

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Bank of Ireland

Enabling our customers, colleagues and communities to thrive.

Finance
Industry
10,001+
Employees
1783
Founded Year

Mission & Purpose

Welcome to Bank of Ireland on LinkedIn. We're here to keep you up to date on our latest news and to provide useful information and guidance to support your financial needs. A leading Irish bank, we offer a wide range of financial products including savings, loans, mortgages and deposit accounts.

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