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Welcome Advisor - Walkinstown

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Bank of Ireland

8d ago

  • Job
    Full-time
    Entry Level
  • Sales & Business Development
    Banking & Finance
  • Dublin

AI generated summary

  • You must excel in customer service, have strong communication skills, be self-motivated, open to technology, eager to learn, and obtain APA status within 24 months.
  • You will engage customers, deliver friendly service, refer sales opportunities, manage branch flow, address queries, recommend products, and work towards obtaining APA qualifications.

Requirements

  • - You have a consistent record in delivering an outstanding customer service, demonstrating excellent communication and interpersonal skills with an ability to work efficiently as part of a team.
  • - Self-motivated with a passion to achieve goals and identify sales leads and referrals.
  • - You have a curiosity for technology, and are an early adaptor of new technologies.
  • - The willingness to learn and grow your career within Bank of Ireland.
  • - There are no essential qualifications required for this role, however, you will be required to obtain the APA status within 24 months of starting in role.

Responsibilities

  • Engage with customers to deliver a professional and friendly customer service.
  • Recognise and refer selling opportunities onto relevant teams.
  • Handle the flow of customers through the Branch.
  • Identify and recommend products options to customers.
  • Handle all basic queries.
  • Progress your career by successfully completing Accredited Product Advisor (APA) qualifications.

FAQs

What is the role of a Welcome Advisor at Bank of Ireland?

The Welcome Advisor engages with customers to deliver professional and friendly customer service, identifies selling opportunities, handles customer flow through the branch, addresses basic queries, and recommends product options to customers.

Is there a requirement for qualifications to apply for this position?

There are no essential qualifications required for this role; however, you will need to obtain the APA status within 24 months of starting in the role.

What career progression opportunities are available?

You can progress your career by successfully completing Accredited Product Advisor (APA) qualifications and receive support for further educational and professional development.

What qualities should I have to stand out in this role?

You should have a consistent record in delivering outstanding customer service, excellent communication and interpersonal skills, a passion to achieve goals, the ability to identify sales leads, and a curiosity for technology.

What is the company's commitment towards work-life balance?

Bank of Ireland prioritizes work-life balance by offering flexible working opportunities, 23 days of annual leave, and excellent pension contributions.

What support does Bank of Ireland provide for employees' wellbeing?

The bank offers an employee assistance program, WebDoctor, financial wellbeing coaches, and encourages staff to pursue educational and professional qualifications.

Will I receive support if I need accommodations during the recruitment process?

Yes, reasonable accommodations are offered at every stage of our recruitment process. You can complete a form to receive assistance from the recruitment team.

What team values can I expect at Bank of Ireland?

The team values include focusing on customer service, collaboration, agility, accountability, and managing risk effectively.

How does Bank of Ireland approach diversity and inclusion?

Bank of Ireland is committed to building an inclusive and diverse workplace and welcomes applications from individuals of all backgrounds, lived experiences, abilities, and perspectives.

What is the employee support for parental leave?

Bank of Ireland offers 6 months of paid maternity leave, along with an innovative fertility and surrogacy policy and working parent supports.

Bank of Ireland

Enabling our customers, colleagues and communities to thrive.

Finance
Industry
10,001+
Employees
1783
Founded Year

Mission & Purpose

Welcome to Bank of Ireland on LinkedIn. We're here to keep you up to date on our latest news and to provide useful information and guidance to support your financial needs. A leading Irish bank, we offer a wide range of financial products including savings, loans, mortgages and deposit accounts.