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Wellness Response Partner

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Meta

Aug 9

Applications are closed

  • Job
    Full-time
    Expert Level
  • London

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Requirements

  • Minimum Qualifications:
  • 12+ years of clinical experience/direct care in Psychology, Counseling, and/or Crisis Response
  • Masters degree in psychology, behavioral health, mental health and/or equivalent
  • Hold accreditation/registration/practitioner status with the State or Governmental agency with responsibility for regulating the practice in their field. For US: Licensed as Psychologist, LCSW, LPC or equivalent International: equivalent to US
  • Demonstrates astute clinical skill and knowledge in crisis management, risk assessment, psychopathology, and occupational health matters
  • Demonstrates cultural humility and experience working with diverse groups of people
  • Demonstrates judgment and proven experience assessing risk relative to individual health and the business
  • Demonstrates effective communication and critical thinking skills
  • Demonstrates empathy and has experience driving inclusion work
  • Demonstrates project management and change management experience
  • Experience working independently with minimum supervision and make decisions involving various groups, locations, and partners
  • Demonstrated experience learning and thriving in a constantly changing environment to cultivate relationships across teams
  • Experience helping global and/or matrix organizations scale
  • Demonstrated experience in influencing and strategically solving problems
  • Consulting, coaching and facilitation skills
  • Preferred Qualifications:
  • Doctoral degree in psychology, counseling, social work, or related-behavioral sciences field

Responsibilities

  • Wellness Response Partner Responsibilities:
  • Respond to and lead in the resolution of reported wellness response incidents quickly, and with empathy, connecting individuals impacted to the right resources
  • Intakes, triages, manages, and aligns cross-functional resources to address all Wellness Response cases appropriately
  • Provide rotational on-call coverage, covering weekends and holidays, ensuring 24/7/365 wellness response support
  • Help design and deliver targeted solutions with a high degree of focus on scale and growth, including strategic planning on people processes and change management
  • Provides direction, guidance, and thought partnership to all levels of the organization, by proactively assessing root cause trends, making recommendations, and partnering with cross-functional partners to implement appropriate solutions
  • Helps balance wellbeing and risk, taking into account employee, business and company perspectives
  • Help design and facilitate Manager/Partner Training based on data analysis and business need
  • Integrate and partner with HR, Legal, Investigations, Learning & Development, and Security, and other key partners to implement solutions and help scale the business
  • Partner closely with regional cross-functional partners to triage and execute solutions
  • Be prepared to influence large strategic priorities and coordinate across all stakeholders (internal and external) as needed to ensure the right design, execution, communication and resources are in place to deliver the key milestones
  • Participate and lead projects as an integral member of the extended HR community and influence others within the organization
  • Build collaborative and productive working relationships
  • Lead with integrity, respect, high personal standards and builds personal credibility
  • Build internal community (e.g. support others, show respect, act as an ally, onboard new hires, connect people, collaborate well, drive inclusion)
  • Actively involved in interviewing and on-boarding new employees

FAQs

What is the primary responsibility of a Wellness Response Partner?

The primary responsibility of a Wellness Response Partner is to triage and provide hands-on support for employees experiencing thoughts of potential harm to self or others, and to manage wellness response incidents with empathy and appropriate resource connection.

What qualifications are required for this role?

Candidates must have 12+ years of clinical experience in psychology, counseling, or crisis response, a Master's degree in a relevant field, and appropriate accreditation or licensure, such as being a Licensed Psychologist, LCSW, or LPC.

Is on-call coverage required for this position?

Yes, the role requires providing rotational on-call coverage, including weekends and holidays, to ensure 24/7 wellness response support.

What type of experience is preferred for applicants?

A doctoral degree in psychology, counseling, social work, or a related behavioral sciences field is preferred for applicants.

Will the Wellness Response Partner work with other departments?

Yes, the Wellness Response Partner will integrate and partner with HR, Legal, Investigations, Learning & Development, Security, and other key partners to implement solutions and scale the business.

What are some key skills needed for the role?

Key skills include crisis management, risk assessment, effective communication, project management, change management, and experience working independently with minimal supervision.

Does Meta prioritize diversity and inclusion in this role?

Yes, candidates should demonstrate cultural humility and have experience working with diverse groups to drive inclusion efforts within the organization.

How does the position impact the organization?

The Wellness Response Partner plays a significant role in enhancing the psychological health of employees, influencing strategic priorities, and fostering a supportive and safe work environment.

How is individual compensation determined?

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in the posting reflect only the base hourly rate, monthly rate, or annual salary.

What benefits does Meta offer to employees?

Besides base compensation, Meta offers additional benefits, which can be learned about through their benefits information.

Technology
Industry
10,001+
Employees
2004
Founded Year

Mission & Purpose

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology.

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