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CXG

16d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Osterhofen
    Remote
  • Quick Apply

AI generated summary

  • You must be 18+, a current customer of luxury brands, not under retail contract, punctual, organized, detail-oriented, and passionate about customer experiences. No experience necessary.
  • You will assess luxury stores, interact with staff, evaluate the atmosphere, service quality, and customer experience, and provide honest feedback through questionnaires on our platform.

Requirements

  • Sie müssen mindestens 18 Jahre alt sein
  • Derzeitiger Kunde von Premium- und Luxusmarken
  • Steht derzeit nicht unter Vertrag mit einer Einzelhandelsmarke, um Unparteilichkeit zu gewährleisten
  • Pünktlich, organisiert, detailorientiert und zuverlässig
  • Aufmerksam und leidenschaftlich in Bezug auf Kundenerfahrungen
  • Es sind keine Vorkenntnisse erforderlich; wir schätzen ehrliches Feedback von echten Kunden

Responsibilities

  • Wählen Sie Ihre Aufgaben - stimmen Sie Ihre Missionen mit Ihren persönlichen Vorlieben und Ihrem Profil ab
  • Besuchen Sie Luxusgeschäfte oder bewerten Sie online - sprechen Sie mit den Verkäufern in den Geschäften oder online, bequem von zu Hause aus
  • Beobachten Sie genau - prüfen Sie das Ambiente, die Servicequalität und das allgemeine Kundenerlebnis
  • Geben Sie ehrliches Feedback - nutzen Sie unsere Plattform, um Ihre Beobachtungen über Fragebögen mitzuteilen

FAQs

What is the role of a Luxury Brand Evaluator?

As a Luxury Brand Evaluator, you will evaluate customer experiences with luxury brands, providing critical feedback to help improve their services by visiting boutiques, shopping online, or returning products.

How long does each store visit take?

Each visit to a store lasts about 20 minutes, allowing you flexibility to complete multiple tasks.

Can I choose the assignments I want to take?

Yes, you can select missions that align with your personal preferences and profile.

What types of brands will I be working with?

You will work with renowned luxury brands in various sectors, including fashion, jewelry, beauty, and automobiles, such as Louis Vuitton, Prada, Tiffany & Co., and Bentley.

Is there any training provided for this role?

While there are no prerequisites, you will need to complete a general certification to gain access to missions, ensuring you're prepared for the role.

How is the compensation structured?

You will receive a fee based on the complexity of non-purchase evaluations and potential reimbursement for approved items during shopping-based evaluations.

Are there any age restrictions to apply for this position?

Yes, you must be at least 18 years old to apply for the Luxury Brand Evaluator position.

Do I need to have prior experience in customer evaluations?

No prior experience is required; what matters most is your passion for luxury and ability to provide honest feedback as a genuine customer.

How can I join the CXG community?

You can join by registering on live.cxg.com, completing your profile, passing the general certification, and applying for missions that interest you.

Is it necessary to be a customer of luxury brands?

Yes, being a current customer of premium and luxury brands is a requirement for this role to ensure valid and relevant feedback.

Transforming Experiences.

Consulting
Industry
201-500
Employees
2006
Founded Year

Mission & Purpose

CXG provides innovative solutions to enhance customer experience and improve the performance of premium and luxury brands. With expertise in the premium and luxury market and over 200 iconic brand partnerships, we support clients throughout their CX journey by providing insights and driving change. Our 4 practices - Customer Insights, Measurement, Consulting & Transformation, and the Academy - offer a comprehensive CX transformation framework. Founded in China in 2006, CXG has evolved into a global business with 12 offices in 70 countries across 4 continents and a team of over 200 professionals. Our growing network of customer experience experts, including evaluators, learning consultants, and strategic consultants, help brands elevate their experiences to provide a seamless and valuable customer journey. At CXG, we understand that customer needs are constantly evolving, and our solutions are designed to meet these changing needs. Our research, measurement, training, coaching, and consulting support are united under one proposition, making us a one-stop-shop for all your CX transformation needs. We are CXG.