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West Michigan Sales Consultant CMFT - Johnson & Johnson MedTech - Orthopaedics

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Johnson & Johnson

10d ago

  • Job
    Full-time
    Junior & Mid Level
  • Sales & Business Development
    Healthcare
  • Grand Rapids

AI generated summary

  • You must have a degree or relevant experience, ability to work in a surgical environment, a valid U.S. driver's license, strong communication skills, and be organized and self-motivated.
  • You will assist in sales retention, support surgeries, ensure product availability, troubleshoot issues, share insights, prepare reports, and enhance customer satisfaction and understanding of product value.

Requirements

  • Bachelor’s Degree or
  • Associate Degree or Medical Certification (CST, PT, etc.) + minimum of 2 years of professional and/or related experience or
  • Minimum of 4 years of professional and/or related experience or
  • Recently transitioned from Active Military Duty
  • The ability to work in a lab/operating room environment.
  • A valid driver's license issued in the United States
  • Ability to travel which may include weekend and/or overnight travel.
  • Residence in or ability to relocate to the posted territory.
  • Strong interpersonal communication, influencing, critical thinking and problem solving skills required.
  • A qualified candidate will be efficient, organized, self-motivated, positive and pro-active
  • Strong technical product knowledge of surgical instruments, procedures, protocols and solutions preferred

Responsibilities

  • Assist DePuy Synthes sales organization in retaining and supporting further penetration with existing customers, while supporting product conversions with new customers. Assist in the attainment of established sales goals including market share objectives in prescribed territory. Apply knowledge of sales process, product portfolio and customer knowledge to improve sales outcomes.
  • Guide and assist surgeons in the operating room through their clinical and product knowledge. Use product knowledge to present, demonstrate, and ensure accurate utilization of DePuy Synthes products.
  • Support customers by attending surgeries, assuring that the proper equipment is available and performing, including ways to optimize trays; Provide Operating Room and Sterile Processing Department consultation.
  • Troubleshoot and provide other technical assistance; handle customer requests, effectively lead hospital billing, build/close purchase orders.
  • Share key customer, procedural and marketplace insights with other sales, clinical, marketing and strategic account teams to improve on solutions/service levels. Prepare sales reports and documents as the need arises.
  • Maintenance, tracking and effective deployment of equipment, and assets throughout assigned area ensuring product availability. Ensure all promotional materials are maintained in a presentable manner. Ensure DePuy Synthes Services and offering meet the highest quality standards.
  • Focus on customer satisfaction and retention; and improving the customers’ insights into DePuy Synthes tangible and non-tangible value proposition and solutions. Differentiate DPS’s products versus competition by providing the customer unique insights.

FAQs

What qualifications are required for the West Michigan Sales Consultant position?

Candidates must possess a Bachelor’s Degree or an Associate Degree with a medical certification (CST, PT, etc.) and a minimum of 2 years of related experience, or a minimum of 4 years of professional experience. Transitioning active military personnel are also eligible.

What are the primary responsibilities of the Sales Consultant?

The Sales Consultant is responsible for providing clinical and customer support in hospitals, assisting surgeons during procedures, managing customer relationships, troubleshooting technical issues, preparing sales reports, and ensuring product availability while supporting sales goals.

Is travel required for this job?

Yes, the position requires the ability to travel, which may include weekends and/or overnight travel.

Is experience in a medical or surgical environment necessary for the position?

Yes, candidates need to have the ability to work in a lab/operating room environment, and strong technical product knowledge of surgical instruments and procedures is preferred.

What skills are important for success in this role?

Strong interpersonal communication, influencing, critical thinking, and problem-solving skills, along with being organized, self-motivated, and proactive, are essential for success in this position.

Where is the job location for this position?

The job is located in Grand Rapids, Michigan, United States.

Does Johnson & Johnson provide equal employment opportunities?

Yes, Johnson & Johnson is an Equal Opportunity Employer and ensures all qualified applicants receive consideration for employment without discrimination on various protected characteristics.

What type of support does the Sales Consultant provide to surgeons?

The Sales Consultant assists surgeons in the operating room by providing product knowledge, ensuring the accurate utilization of products, and guaranteeing that the proper equipment is available for procedures.

Are there opportunities for career development within Johnson & Johnson?

Yes, Johnson & Johnson promotes growth and development for its employees, fostering a culture of innovation and continuous improvement.

What should I do if I need an accommodation during the interview process?

If you require an accommodation due to a disability, you can request assistance by emailing the Employee Health Support Center or contacting AskGS to be directed to your accommodation resource.

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Johnson & Johnson

Hospitals and Health Care

Science & Healthcare
Industry
10,001+
Employees

Mission & Purpose

Profound Change Requires Boldness. Johnson & Johnson is the largest and most diversified healthcare products company in the world. We’re producing life-changing breakthroughs every day, and have been for the last 130 years. The combination of new technologies and your expertise enables amazing things to happen. Those working in medical devices are 3-D printing artificial joints personalized for each patient, while researchers in pharmaceuticals use AI to discover lifesaving drugs. Imagine what the rest of our team of 134,000 people at 260 companies in more than 60 countries across the world is accomplishing. We redefine what it means to be a big company in today’s world.